{"id":16855,"date":"2026-06-15T22:01:28","date_gmt":"2026-06-15T13:01:28","guid":{"rendered":"https:\/\/m365jp.net\/?p=16855"},"modified":"2026-06-15T22:03:12","modified_gmt":"2026-06-15T13:03:12","slug":"mc1391926-dynamics-365-contact-center-boost-contact-center-efficiency-with-real-time-streaming-analytics","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-06-15-mc1391926-dynamics-365-contact-center-boost-contact-center-efficiency-with-real-time-streaming-analytics","title":{"rendered":"MC1391926 | Dynamics 365 Contact Center &#8211; Boost contact center efficiency with real-time streaming analytics"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1391926 | Dynamics 365 Contact Center &#8211; Boost contact center efficiency with real-time streaming analytics<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>06\/15\/2026 12:45:41<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>06\/15\/2026 12:17:41<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>07\/15\/2026 12:17:41<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to boost contact center efficiency with real-time streaming analytics in Dynamics 365 Contact Center. This feature will reach public preview on June 30, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  This feature provides a reimagined real-time analytics experience in the new Supervisor app where metrics are immediately updated without the need to refresh.<\/p>\n<p>  Key functionality of this feature includes:  <\/p>\n<ul>  <\/p>\n<li><b>Continuous, streaming dashboards<\/b>: Monitor mission-critical KPIs such as queue backlog, service level, abandon rate, and representative presence as they change in seconds, with anomaly detection surfaced through visual alerts.<\/li>\n<p>  <\/p>\n<li><b>Full-screen wallboards for the floor<\/b>: Display live metrics on high-resolution monitors across the contact center floor, giving the whole team a shared, at-a-glance view of performance.<\/li>\n<p>  <\/p>\n<li><b>Industry-aligned metric definitions<\/b>: Standardized metric definitions that follow industry conventions, ensuring consistent, comparable numbers across teams and tools.<\/li>\n<p>  <\/p>\n<li><b>Drill-down analytics<\/b>: Move from a high-level view into queue-level and representative-level detail to assess performance and pinpoint issues.<\/li>\n<p>  <\/p>\n<li><b>Representative-level insight<\/b>: Review live details such as presence status, available capacity, and conversations answered over time.<\/li>\n<p>  <\/p>\n<li><b>Immediate corrective actions<\/b>: Address declining performance in the moment by moving representatives between queues and updating presence, skills, and capacity profiles instantly.<\/li>\n<p>  <\/p>\n<li><b>In-context conversation management<\/b>: View conversation details and assign or transfer directly from the dashboard.<\/li>\n<p>  <\/ul>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30b9\u30c8\u30ea\u30fc\u30df\u30f3\u30b0\u5206\u6790\u3092\u6d3b\u7528\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u7279\u96c6\u306f2026\u5e746\u670830\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306f\u3001\u65b0\u3057\u3044Supervisor\u30a2\u30d7\u30ea\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u306e\u518d\u69cb\u7bc9\u3092\u63d0\u4f9b\u3057\u3001\u30ea\u30d5\u30ec\u30c3\u30b7\u30e5\u4e0d\u8981\u306b\u5373\u6642\u306b\u6307\u6a19\u304c\u66f4\u65b0\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  \u3053\u306e\u6a5f\u80fd\u306e\u4e3b\u306a\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059:  <\/p>\n<ul>  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