{"id":16944,"date":"2026-06-18T08:01:08","date_gmt":"2026-06-17T23:01:08","guid":{"rendered":"https:\/\/m365jp.net\/?p=16944"},"modified":"2026-06-18T08:01:41","modified_gmt":"2026-06-17T23:01:41","slug":"mc1395008-dynamics-365-customer-service-enable-question-level-weighting-for-quality-evaluation-scoring","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-06-18-mc1395008-dynamics-365-customer-service-enable-question-level-weighting-for-quality-evaluation-scoring","title":{"rendered":"MC1395008 | Dynamics 365 Customer Service &#8211; Enable question-level weighting for quality evaluation scoring"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1395008 | Dynamics 365 Customer Service &#8211; Enable question-level weighting for quality evaluation scoring<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>06\/17\/2026 22:07:12<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>06\/17\/2026 22:06:38<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>08\/17\/2026 22:06:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to enable question-level weighting for quality evaluation scoring in Dynamics 365 Customer Service. This feature will reach general availability on July 17, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  This feature introduces the ability for supervisors to define percentage-based weights at the individual question level, allowing evaluation scoring to better reflect the relative importance of each question within a section. Validation enforcement ensures   that the total weight of all questions within a section always equals the section weight, maintaining consistency and preventing scoring errors.<\/p>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Customer Service\u306b\u304a\u3044\u3066\u3001\u54c1\u8cea\u8a55\u4fa1\u30b9\u30b3\u30a2\u306e\u305f\u3081\u306e\u8cea\u554f\u30ec\u30d9\u30eb\u306e\u91cd\u307f\u4ed8\u3051\u3092\u6709\u52b9\u306b\u3059\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e747\u670817\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u6307\u5c0e\u6559\u54e1\u306f\u500b\u5225\u306e\u554f\u984c\u30ec\u30d9\u30eb\u3067\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u30d9\u30fc\u30b9\u306e\u91cd\u307f\u3092\u5b9a\u7fa9\u3067\u304d\u3001\u8a55\u4fa1\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u304c\u30bb\u30af\u30b7\u30e7\u30f3\u5185\u306e\u5404\u554f\u984c\u306e\u76f8\u5bfe\u7684\u91cd\u8981\u6027\u3092\u3088\u308a\u6b63\u78ba\u306b\u53cd\u6620\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u691c\u8a3c\u306e\u5f37\u5236\u306b\u3088\u308a\u3001\u30bb\u30af\u30b7\u30e7\u30f3\u5185\u306e\u3059\u3079\u3066\u306e\u554f\u984c\u306e\u7dcf\u91cd\u307f\u304c\u5e38\u306b\u30bb\u30af\u30b7\u30e7\u30f3\u306e\u91cd\u307f\u3068\u7b49\u3057\u304f\u306a\u308b\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u3001\u4e00\u8cab\u6027\u3092\u4fdd\u3061\u3001\u63a1\u70b9\u30df\u30b9\u3092\u9632\u304e\u307e\u3059\u3002<\/p>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1395008 | Dynamics 365 Customer Service &#8211; Enable question-level weighting for quality evaluation scori [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16944","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=16944"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/16944\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=16944"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=16944"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=16944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}