{"id":17113,"date":"2026-07-01T21:03:33","date_gmt":"2026-07-01T12:03:33","guid":{"rendered":"https:\/\/m365jp.net\/?p=17113"},"modified":"2026-07-01T21:04:13","modified_gmt":"2026-07-01T12:04:13","slug":"mc1411066-dynamics-365-c-contact-center-c-automate-shift-rotations-for-consistent-workforce-coverage","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-07-01-mc1411066-dynamics-365-c-contact-center-c-automate-shift-rotations-for-consistent-workforce-coverage","title":{"rendered":"MC1411066 | Dynamics 365 C Contact Center C Automate shift rotations for consistent workforce coverage"},"content":{"rendered":"
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MC1411066 | Dynamics 365 C Contact Center C Automate shift rotations for consistent workforce coverage<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/01\/2026 11:40:53<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/01\/2026 11:39:33<\/td>\n<\/tr>\n
End Time<\/th>\n08\/01\/2026 11:39:33<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to automate shift rotations for consistent workforce coverage in Dynamics 365 Contact Center. This feature will reach general availability on July 31, 2026.<\/p>\n

How does this affect me?<\/b><\/p>\n

With this feature, supervisors can create shift rotation policies in Workforce Management to automatically rotate customer service representatives (CSRs) across recurring time slots on a configurable cadence.<\/p>\n

Supervisors assign CSRs to each slot and link the policy to one or more shift plans. The auto-scheduler consults the rotation policy when generating bookings, drawing CRSs from the cohort whose rotation position matches each booking time.<\/p>\n

This feature is enabled by supervisors in Customer Service admin center (CSAC) under Workforce Management > Shift and Scheduling. After enabling the feature, supervisors can access the Shift Rotations page under Workforce Management in Customer Service workspace (CSW).<\/p>\n

What action do I need to take?<\/b><\/p>\n

This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

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