{"id":17164,"date":"2026-07-06T20:01:29","date_gmt":"2026-07-06T11:01:29","guid":{"rendered":"https:\/\/m365jp.net\/?p=17164"},"modified":"2026-07-06T20:12:28","modified_gmt":"2026-07-06T11:12:28","slug":"mc1417473-dynamics-365-contact-center-bullseye-routing-with-user-groups","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-07-06-mc1417473-dynamics-365-contact-center-bullseye-routing-with-user-groups","title":{"rendered":"MC1417473 | Dynamics 365 Contact Center – Bullseye routing with User groups"},"content":{"rendered":"
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MC1417473 | Dynamics 365 Contact Center – Bullseye routing with User groups<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/06\/2026 10:40:24<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/06\/2026 10:39:06<\/td>\n<\/tr>\n
End Time<\/th>\n08\/06\/2026 10:39:06<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing Bullseye routing with User groups in Dynamics 365 Contact Center. This feature will reach public preview on July 17, 2026.<\/p>\n

How does this affect me?<\/b><\/p>\n

This feature enables a tiered assignment strategy that automatically expands the pool of eligible customer service representatives as conversation wait time increases. Rather than assigning from a fixed pool or waiting for overflow rules to trigger, this approach progressively widens availability in concentric rings, starting with the best-fit representatives and expanding outward as needed.<\/p>\n

Key functionality of this feature includes: <\/p>\n

    \n
  • Best-fit first: <\/b>Prioritizes the most qualified representatives before expanding to broader pools.<\/li>\n

    <\/p>\n

  • Automatic expansion: <\/b>No manual intervention required\u2015wait time thresholds trigger expansion automatically.<\/li>\n

    <\/p>\n

  • Configurable tiers: <\/b>Define as many user group tiers as needed, with custom wait time thresholds for each.<\/li>\n

    <\/p>\n

  • Seamless integration: <\/b>Works alongside other conversation orchestration scenarios like dynamic priority escalation and overflow based on representative availability.<\/li>\n<\/ul>\n

    To configure Bullseye routing with User groups, associate user groups with your queue, then create a playbook for this scenario in Conversation orchestration. Define wait time thresholds for each tier and publish the playbook to activate.<\/p>\n

    What action do I need to take? <\/b><\/p>\n

    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center\u306e\u30e6`\u30b6`\u30b0\u30eb`\u30d7\u306b\u3088\u308bBullseye\u30eb`\u30c6\u30a3\u30f3\u30b0\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u7279\u96c6\u306f2026\u5e747\u670817\u65e5\u306b\u4e00\u822c\u516c_\u3055\u308c\u307e\u3059\u3002<\/p>\n

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\u3053\u306eC\u80fd\u306b\u3088\u308a\u3001\u4f1a\u306e\u5f85\u3061rg\u304cL\u304f\u306a\u308b\u306b\u3064\u308c\u3066\u3001\u8c61\u3068\u306a\u308b\u30ab\u30b9\u30bf\u30de`\u30b5`\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u30d7`\u30eb\u3092\u81ea\u62e5\u819c\u5927\u3059\u308bA\u62e5\u819c\u77e2\u778d\u7511\u5821\u69c1\u9884\u8d61\u57ed\u6454\u80dc\u8f98\u84fc\u57c2\uff19\u6f6d\u0113\u7816`\u30eb\u304b\u3089\u306e\u5272\u308a\u5f53\u3066\u3084\u30aa`\u30d0`\u30d5\u30ed`\u30eb`\u30eb\u306ek\u5a74\u867c\u819c\u97e6\u6266\u6089\u80dc\u957f\u8fdd\u6293\u6106`\u30c1\u306f\u540c\u5fc3\u6613\u6410\u536b\u6bcf\u8d61\u82c4\u9884\u86a8\u575eA\u7684\u306b\u3052\u3001\u6700m\u306a\u4ee3\u8868\u8005\u304b\u3089\u59cb\u3081\u3066\u5fc5\u8981\u306b\u3058\u3066\u5927\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n

\u3053\u306eC\u80fd\u306e\u4e3b\u306aC\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059: <\/p>\n

    \n
  • \u307e\u305a\u30d9\u30b9\u30c8\u30d5\u30a3\u30c3\u30c8: <\/b>\u6700\u3082Y\u683c\u306e\u3042\u308b\u4ee3\u8868\u8005\u3092\u5148\u3057\u3001\u305d\u306e\u5f8c\u3088\u308a\u306a\u5019a\u8005\u5a74\u4e10\u5927\u3057\u307e\u3059\u3002<\/li>\n

    <\/p>\n

  • \u81ea\u4f18: <\/b>\u624b\u548f\u69ff\u6bea\u559c\u7070\u6070\u248bCrg\u306e\u62e5\u819c\u3092\u30c8\u30ea\u30ac`\u3057\u307e\u3059\u3002<\/li>\n

    <\/p>\n

  • O\u5b9a\u53ef\u80fd\u306aA: <\/b>\u5fc5\u8981\u306a\u3060\u3051\u30e6`\u30b6`\u30b0\u30eb`\u30d7\u30c6\u30a3\u30a2\u3092\u5b9ax\u3057\u3001\u305d\u308c\u305e\u308c\u306b\u30ab\u30b9\u30bf\u30e0\u306e\u5f85Crg\u86dfO\u5b9a\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n

    <\/p>\n

  • \u30b7`\u30e0\u30ec\u30b9\u306ay\u5408: <\/b>\u4ee3\u8868\u7684\u306a\u53ef\u7528\u6027\u306b\u57fa\u3065\u304f\u62e5\u5148\u5ea6\u30a8\u30b9\u30ab\u30ec`\u30b7\u30e7\u30f3\u3084\u30aa`\u30d0`\u30d5\u30ed`\u306a\u3069\u3001\u4ed6\u306e\u4f1a\u30aa`\u30b1\u30b9\u30c8\u30ec`\u30b7\u30e7\u30f3\u30b7\u30ca\u30ea\u30aa\u3068B\u643a\u3057\u3066C\u80fd\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n

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    \u3069\u3093\u306a\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b? <\/b>
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    MC1417473 | Dynamics 365 Contact Center – Bullseye routing with User groups Classification stayInformed […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17164","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17164"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17164\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}