{"id":17206,"date":"2026-07-09T00:02:01","date_gmt":"2026-07-08T15:02:01","guid":{"rendered":"https:\/\/m365jp.net\/?p=17206"},"modified":"2026-07-09T00:07:52","modified_gmt":"2026-07-08T15:07:52","slug":"mc1420635-dynamics-365-contact-center-c-privileges-and-role-based-access","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-07-09-mc1420635-dynamics-365-contact-center-c-privileges-and-role-based-access","title":{"rendered":"MC1420635 | Dynamics 365 Contact Center C Privileges and role-based access"},"content":{"rendered":"
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MC1420635 | Dynamics 365 Contact Center C Privileges and role-based access<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/08\/2026 14:33:15<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/08\/2026 14:31:29<\/td>\n<\/tr>\n
End Time<\/th>\n08\/08\/2026 14:31:29<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to use role-based access for agents and customer service representatives using Microsoft Entra ID within Dynamics 365 Contact Center. This feature will reach general availability on July 24, 2026.<\/p>\n

How does this affect me?<\/b>
With this feature, admins can link a Microsoft Entra security group to a Dataverse team of the type Microsoft Entra ID Security Group<\/i> and assign the required security roles once at the team level, such as Basic User, Customer Service Representative, and Omnichannel Agent<\/i>. Every member of the linked group inherits those roles automatically, so agents get full functionality with no per-user role assignment, including Queue participation, Presence, and Conversation handling. When an agent belongs to more than one team, they receive the combined privileges of all their teams. Existing persona-based assignments continue to work, so current configurations continue to function without changes.<\/p>\n

This feature is not enabled by default. To enable it: <\/p>\n

    \n
  1. Create a Microsoft Entra security group and add your users as members.<\/li>\n
  2. In the Power Platform admin center, create a Dataverse team, set its team type to Microsoft Entra ID Security Group<\/b>, and link it to that security group.<\/li>\n
  3. Assign the user security roles to the team rather than to individual users. After setup, adding a user to the Entra group provisions them into the Dataverse team automatically on first sign in, and removing them revokes access. Existing persona-based users remain supported, so you can adopt this model gradually for new users while leaving current users unchanged.<\/li>\n<\/ol>\n

    What action do I need to take?<\/b>
    This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center\u5185\u3067Microsoft Entra ID\u3092\u7528\u3044\u3066\u3001\u30a8`\u30b8\u30a7\u30f3\u30c8\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de`\u30b5`\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u30ed`\u30eb\u30d9`\u30b9\u30a2\u30af\u30bb\u30b9\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3053\u3068\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u306f2026\u5e747\u670824\u65e5\u306b\u4e00\u822c\u516c_\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
\u3053\u306eC\u80fd\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u306fMicrosoft Entra\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30b0\u30eb`\u30d7\u3092Microsoft Entra ID\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30b0\u30eb`\u30d7<\/i> \u306e\u3088\u3046\u306aDataverse\u30c1`\u30e0\u306bB\u643a\u3055\u305b\u3001\u30c1`\u30e0\u30ec\u30d9\u30eb\u3067Basic User\u3001Customer Service Representative\u3001Omnichannel Agent<\/i>\u306a\u3069\u306e\u5fc5\u8981\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ed`\u30eb\u3092\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30ea\u30f3\u30af\u3055\u308c\u305f\u30b0\u30eb`\u30d7\u306e\u5168\u30e1\u30f3\u30d0`\u306f\u81ea\u62e5\u819c\u6454\u957f\u6b37\u6901\u6211\u9139\u778d\u86de@\u3050\u305f\u3081\u3001\u30a8`\u30b8\u30a7\u30f3\u30c8\u306f\u30e6`\u30b6`\u3054\u3068\u306e\u5f79\u5272\u5272\u308a\u5f53\u3066\u306a\u3057\u3067\u3001\u30ad\u30e5`\u53c2\u52a0\u3001\u30d7\u30ec\u30bc\u30f3\u30b9\u3001\u4f1aI\u7406\u306a\u3069\u306e\u30d5\u30ebC\u80fd\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u30a8`\u30b8\u30a7\u30f3\u30c8\u304c}\u6570\u306e\u30c1`\u30e0\u306b\u6240\u5c5e\u3057\u3066\u3044\u308b\u9f8a\u7a00\u996f\u97e6\u5de5\u4f3d\u76ae\u8fdd\u4fe9`\u30e0\u306e\u53f5\u84fc\u86aay\u5408\u3057\u3066\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002\u65e2\u5b58\u306e\u30da\u30eb\u30bd\u30ca\u30d9`\u30b9\u306e\u5272\u308a\u5f53\u3066\u306f\u5f15\u304dA\u304dC\u80fd\u3059\u308b\u305f\u3081\u3001F\u5728\u306e\u6210\u306f\u6d93\u80dc\u7b4fC\u80fd\u3057A\u3051\u307e\u3059\u3002<\/a><\/p>\n

\u3053\u306eC\u80fd\u306f\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u306f\u6709\u90e1\u6266\u6089\u8f98\u84fc\u62a4\u87c6\uff33\u7095\u5de5\u6bea\u90e1\u5e5b: <\/p>\n

    \n
  1. Microsoft Entra\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30b0\u30eb`\u30d7\u3092\u4f5c\u6210\u3057\u3001\u30e6`\u30b6`\u3092\u30e1\u30f3\u30d0`\u306b\u8ffd\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n
  2. Power Platform\u7ba1\u7406\u30bb\u30f3\u30bf`\u3067Dataverse\u30c1`\u30e0\u3092\u4f5c\u6210\u3057\u3001\u305d\u306e\u30c1`\u30e0\u30bf\u30a4\u30d7\u3092 Microsoft Entra ID\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30b0\u30eb`\u30d7<\/b>\u306bO\u5b9a\u3057\u3001\u305d\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30b0\u30eb`\u30d7\u306b\u30ea\u30f3\u30af\u3057\u307e\u3059\u3002<\/li>\n
  3. \u30e6`\u30b6`\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5f79\u5272\u306f\u3005\u306e\u30e6`\u30b6`\u3067\u306f\u306a\u304f\u30c1`\u30e0\u306b\u5272\u308a\u5f53\u3066\u3066\u304f\u3060\u3055\u3044\u3002O\u5b9a\u5f8c\u3001Entra\u30b0\u30eb`\u30d7\u306b\u30e6`\u30b6`\u3092\u8ffd\u52a0\u3059\u308b\u3068\u3001\u521d\u30ed\u30b0\u30a4\u30f3r\u306b\u81ea\u62e5\u819cDataverse\u30c1`\u30e0\u306b\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u3055\u308c\u3001\u524a\u9664\u3059\u308b\u3068\u30a2\u30af\u30bb\u30b9\u4e10\u30fb\u6657\u4e39\u6b37\u84fc\u57c2\uff1c\u5374\u599e\u8fdd\u8ba0\u6bf3\u6e10\u5723\u4f83`\u30b9\u306e\u30e6`\u30b6`\u306f\u5f15\u304dA\u304d\u30b5\u30dd`\u30c8\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u65b0\u59d7`\u30b6`\u306b\u306f\u6bb5A\u7684\u306b\u3053\u306e\u30e2\u30c7\u30eb\u3092\u88fc\u76f2\u8d30\u2493\u5374\u599e\u8fdd\u59d7`\u30b6`\u306f\u6d93\u62a4\u6c26\u8bf5\u8096\u00e0\u84fc\u57c2<\/li>\n<\/ol>\n

    \u3069\u3093\u306a\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
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    MC1420635 | Dynamics 365 Contact Center C Privileges and role-based access Classification stayInformed Last Up […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17206","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17206"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17206\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}