{"id":17270,"date":"2026-07-11T08:03:12","date_gmt":"2026-07-10T23:03:12","guid":{"rendered":"https:\/\/m365jp.net\/?p=17270"},"modified":"2026-07-11T08:07:44","modified_gmt":"2026-07-10T23:07:44","slug":"mc1423105-introducing-auto-attendant-call-flow-visualizer-in-teams-admin-center","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-07-11-mc1423105-introducing-auto-attendant-call-flow-visualizer-in-teams-admin-center","title":{"rendered":"MC1423105 | Introducing Auto-Attendant Call Flow Visualizer in Teams Admin Center"},"content":{"rendered":"
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MC1423105 | Introducing Auto-Attendant Call Flow Visualizer in Teams Admin Center<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/10\/2026 22:46:15<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/10\/2026 22:46:07<\/td>\n<\/tr>\n
End Time<\/th>\n10\/15\/2026 07:00:00<\/td>\n<\/tr>\n
Message Content<\/th>\n\n

[What and Why:]<\/b><\/p>\n

We are introducing the Call Flow Visualizer <\/b>in Teams Admin Center, a new interactive experience that provides a visual representation of Auto Attendant and Teams Phone agent call routing. This enhancement simplifies management of complex call flows, reduces configuration errors, and accelerates troubleshooting while improving admin productivity.<\/p>\n

[Rollout Schedule:]<\/b><\/p>\n

<\/p>\n

    <\/p>\n
  • General Availability (Worldwide, GCC): Began early June 2026<\/b>; completed by late June 2026<\/b><\/li>\n

    <\/p>\n

  • General Availability (GCC High, DoD): Will begin mid-August 2026<\/b>; expected to complete by mid-September 2026<\/b><\/li>\n

    <\/ul>\n

    [Impact on Your Organization:]<\/b><\/p>\n

    <\/p>\n

    Who is affected: <\/b>Admins managing Auto Attendants and Teams Phone agents<\/p>\n

    Platforms\/Services:<\/b><\/p>\n

    <\/p>\n

      \n
    • Teams Admin Center (Web)<\/li>\n<\/ul>\n

      What will happen:<\/b><\/p>\n

      <\/p>\n

        <\/p>\n
      • A new \u201cCall flow visualizer\u201d<\/b> option will be available on the Auto Attendants page.<\/li>\n
      • Admins can select an Auto Attendant or Teams Phone agent and select \u201cCall flow visualizer<\/b>\u201d to view.<\/li>\n

        Screenshot: The Call flow visualizer option is available from the Auto attendants page in Teams admin center:<\/i><\/p>\n

        \"user<\/p>\n

      • Admins can view call routing in a tree-like, interactive diagram.<\/li>\n
      • The visualizer will display:<\/li>\n

        <\/p>\n

          \n
        • Resource account assignments<\/li>\n
        • Greetings<\/li>\n
        • Business hours routing<\/li>\n
        • After-hours routing<\/li>\n
        • Holiday call flow branches<\/li>\n<\/ul>\n
        • Interactive controls such as zoom and pan will be supported.<\/li>\n
        • Upstream and downstream call routing relationships will be visible in a single view.<\/li>\n
        • Admins can select hierarchical call flows to dig deeper.<\/li>\n
        • The feature will be enabled by default<\/b>; no configuration is required.<\/li>\n<\/ul>\n

          [Action Required\/Recommendations:]<\/b><\/p>\n

          <\/p>\n

          No action is required.<\/b><\/p>\n

          Recommended next steps:<\/p>\n

            <\/p>\n
          • Review the new Call flow visualizer in Auto attendants page in Teams Admin Center.<\/li>\n
          • Update internal documentation or training materials for administrators.<\/li>\n
          • Inform helpdesk teams about the new troubleshooting capability.<\/li>\n<\/ul>\n

            [Compliance considerations:]<\/b><\/p>\n

            No compliance considerations identified, review as appropriate for your organization.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

            MC1423105 | Introducing Auto-Attendant Call Flow Visualizer in Teams Admin Center Classification stayInformed […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17270","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17270"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17270\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}