{"id":17462,"date":"2026-07-24T07:01:27","date_gmt":"2026-07-23T22:01:27","guid":{"rendered":"https:\/\/m365jp.net\/?p=17462"},"modified":"2026-07-24T07:08:37","modified_gmt":"2026-07-23T22:08:37","slug":"mc1437544-dynamics-365-contact-center-information-regarding-the-end-of-support-for-customer-intent-agent-in-voice","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-07-24-mc1437544-dynamics-365-contact-center-information-regarding-the-end-of-support-for-customer-intent-agent-in-voice","title":{"rendered":"MC1437544 | Dynamics 365 Contact Center – Information regarding the end of support for Customer Intent Agent in Voice"},"content":{"rendered":"
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MC1437544 | Dynamics 365 Contact Center – Information regarding the end of support for Customer Intent Agent in Voice<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/23\/2026 21:18:06<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/23\/2026 21:16:52<\/td>\n<\/tr>\n
End Time<\/th>\n10\/23\/2026 23:59:00<\/td>\n<\/tr>\n
Message Content<\/th>\nOn July 17, 2026, the Customer Intent Agent in Voice feature in Dynamics 365 Contact Center reached end of support.<\/p>\n

How does this affect me?<\/b>
Voice interactions that previously relied on this feature for AI-driven customer intent detection will no longer benefit from its capabilities, and no new data will be generated by this feature following the end-of-support date.<\/p>\n

What action do I need to take?<\/b>
We have developed the Realtime Voice<\/a> capability of the Customer Assist Agent<\/a>, which is our recommended path for voice self-service scenarios in Dynamics 365 Contact Center. Realtime Voice is designed to support more natural, responsive conversations while giving organizations a better foundation for combining structured business logic with AI-powered voice experiences.<\/p>\n

If you currently use Customer Intent Agent for Voice, we recommend reviewing your existing scenarios and recreating the experiences that you wish to continue using Realtime Voice agents.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n2026\u5e747\u670817\u65e5\u3001Dynamics 365 Contact Center\u306e\u97f3\u58f0\u306b\u304a\u3051\u308bCustomer Intent Agent\u6a5f\u80fd\u304c\u30b5\u30dd\u30fc\u30c8\u7d42\u4e86\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n

\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
\u4ee5\u524d\u306fAI\u99c6\u52d5\u306e\u9867\u5ba2\u610f\u56f3\u691c\u51fa\u306b\u3053\u306e\u6a5f\u80fd\u306b\u4f9d\u5b58\u3057\u3066\u3044\u305f\u97f3\u58f0\u64cd\u4f5c\u306f\u3001\u4eca\u5f8c\u3053\u306e\u6a5f\u80fd\u306e\u6069\u6075\u3092\u53d7\u3051\u3089\u308c\u305a\u3001\u30b5\u30dd\u30fc\u30c8\u7d42\u4e86\u5f8c\u3082\u65b0\u305f\u306a\u30c7\u30fc\u30bf\u751f\u6210\u306f\u884c\u308f\u308c\u307e\u305b\u3093\u3002<\/p>\n

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Customer Assist Agent<\/a>\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u97f3\u58f0<\/a>\u6a5f\u80fd\u3092\u958b\u767a\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u306fDynamics 365 Contact Center\u306b\u304a\u3051\u308b\u97f3\u58f0\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30b7\u30ca\u30ea\u30aa\u306e\u63a8\u5968\u30eb\u30fc\u30c8\u3067\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u97f3\u58f0\u306f\u3001\u3088\u308a\u81ea\u7136\u3067\u5fdc\u7b54\u6027\u306e\u9ad8\u3044\u4f1a\u8a71\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u7d44\u7e54\u304c\u69cb\u9020\u5316\u3055\u308c\u305f\u30d3\u30b8\u30cd\u30b9\u30ed\u30b8\u30c3\u30af\u3068AI\u642d\u8f09\u306e\u97f3\u58f0\u4f53\u9a13\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u305f\u3081\u306e\u3088\u308a\u826f\u3044\u57fa\u76e4\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u73fe\u5728Customer Intent Agent for Voice\u3092\u4f7f\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u65e2\u5b58\u306e\u30b7\u30ca\u30ea\u30aa\u3092\u898b\u76f4\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0Voice\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u7d99\u7d9a\u3057\u305f\u3044\u4f53\u9a13\u3092\u518d\u73fe\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MC1437544 | Dynamics 365 Contact Center – Information regarding the end of support for Customer Intent A […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17462","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17462"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17462\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17462"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17462"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}