{"id":17596,"date":"2026-07-30T22:07:11","date_gmt":"2026-07-30T13:07:11","guid":{"rendered":"https:\/\/m365jp.net\/?p=17596"},"modified":"2026-07-30T22:13:39","modified_gmt":"2026-07-30T13:13:39","slug":"mc1443023-dynamics-365-contact-center-language-support-for-quality-and-coaching-evaluations-insights-and-nudges","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-07-30-mc1443023-dynamics-365-contact-center-language-support-for-quality-and-coaching-evaluations-insights-and-nudges","title":{"rendered":"MC1443023 | Dynamics 365 Contact Center &#8211; Language support for quality and coaching evaluations, insights, and nudges"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1443023 | Dynamics 365 Contact Center &#8211; Language support for quality and coaching evaluations, insights, and nudges<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>07\/30\/2026 12:42:29<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>07\/30\/2026 12:40:58<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>08\/30\/2026 12:40:58<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing language support for quality and coaching evaluations, insights, and nudges in Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  With this feature, admins and supervisors can view evaluations, quality scores, and insights in their organization&#8217;s configured language. Customer service representatives receive coaching nudges in the language of the conversation they&#8217;re handling. Real-time   supervisor notifications, coaching nudges, and conversation quality analysis all continue to work as before, now adapting automatically to the relevant language.<\/p>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center\u306b\u304a\u3051\u308b\u54c1\u8cea\u304a\u3088\u3073\u30b3\u30fc\u30c1\u30f3\u30b0\u8a55\u4fa1\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3001\u30ca\u30c3\u30b8\u306e\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e748\u670831\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u3084\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u8a55\u4fa1\u3001\u54c1\u8cea\u30b9\u30b3\u30a2\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7d44\u7e54\u306e\u8a2d\u5b9a\u3055\u308c\u305f\u8a00\u8a9e\u3067\u95b2\u89a7\u3067\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u4f1a\u8a71\u306e\u8a00\u8a9e\u3067\u30b3\u30fc\u30c1\u30f3\u30b0\u30fb\u30ca\u30c3\u30b8\u3092\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u901a\u77e5\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u30fb\u30ca\u30c3\u30b8\u3001\u4f1a\u8a71\u306e\u8cea\u5206\u6790\u306f\u3059\u3079\u3066\u5f93\u6765\u901a\u308a\u6a5f\u80fd\u3057\u3001\u73fe\u5728\u306f\u95a2\u9023\u3059\u308b\u8a00\u8a9e\u306b\u81ea\u52d5\u7684\u306b\u9069\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1443023 | Dynamics 365 Contact Center &#8211; Language support for quality and coaching evaluations, insight [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17596","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17596"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17596\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17596"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17596"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}