{"id":17602,"date":"2026-07-31T00:02:45","date_gmt":"2026-07-30T15:02:45","guid":{"rendered":"https:\/\/m365jp.net\/?p=17602"},"modified":"2026-07-31T00:10:36","modified_gmt":"2026-07-30T15:10:36","slug":"mc1443083-dynamics-365-contact-center-use-bullseye-routing-with-user-groups-to-orchestrate-conversations","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-07-31-mc1443083-dynamics-365-contact-center-use-bullseye-routing-with-user-groups-to-orchestrate-conversations","title":{"rendered":"MC1443083 | Dynamics 365 Contact Center – Use bullseye routing with user groups to orchestrate conversations"},"content":{"rendered":"
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MC1443083 | Dynamics 365 Contact Center – Use bullseye routing with user groups to orchestrate conversations<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/30\/2026 14:22:54<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/30\/2026 14:19:17<\/td>\n<\/tr>\n
End Time<\/th>\n08\/05\/2026 14:19:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to use bullseye routing with user groups to orchestrate conversations in Dynamics 365 Contact Center. This feature will reach general availability on August 31, 2026.<\/p>\n

How does this affect me?<\/b><\/p>\n

This feature enables a tiered assignment strategy that automatically expands the pool of eligible customer service representatives as conversation wait time increases. Rather than assigning from a fixed pool or waiting for overflow rules to trigger, this approach progressively widens availability in concentric rings, starting with the best-fit representatives and expanding outward as needed in the same queue.<\/p>\n

Key functionality of this feature includes: <\/p>\n

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  • Best-fit first:<\/b> Prioritizes the most qualified representatives before expanding to broader pools.<\/li>\n
  • Automatic expansion:<\/b> No manual intervention required\u2015wait time thresholds trigger expansion automatically. <\/li>\n
  • Configurable tiers:<\/b> Define as many user group tiers as needed, with custom wait time thresholds for each. <\/li>\n
  • Seamless integration:<\/b> Works alongside other conversation orchestration scenarios, like dynamic priority escalation and overflow, based on representative availability.<\/li>\n<\/ul>\n

    What action do I need to take?<\/b><\/p>\n

    This message is for awareness, and no action is required. <\/p>\n

    If you would like more information on this feature, please visit Use bullseye routing with user groups to orchestrate conversations<\/a>.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center\u3067\u30e6`\u30b6`\u30b0\u30eb`\u30d7\u3068B\u643a\u3057\u3066\u4f1a\u3092\u30aa`\u30b1\u30b9\u30c8\u30ec`\u30b7\u30e7\u30f3\u3067\u304d\u308b\u30d6\u30eb\u30ba\u30a2\u30a4\u30eb`\u30c6\u30a3\u30f3\u30b0C\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u306f2026\u5e748\u670831\u65e5\u306b\u4e00\u822c\u516c_\u3055\u308c\u307e\u3059\u3002<\/p>\n

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