{"id":17632,"date":"2026-08-01T02:04:15","date_gmt":"2026-07-31T17:04:15","guid":{"rendered":"https:\/\/m365jp.net\/?p=17632"},"modified":"2026-08-01T02:15:21","modified_gmt":"2026-07-31T17:15:21","slug":"mc1308855-updated-collect-diagnostics-change-to-get-diagnostics-for-outlook-mobile-and-mac-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-08-01-mc1308855-updated-collect-diagnostics-change-to-get-diagnostics-for-outlook-mobile-and-mac-2","title":{"rendered":"MC1308855 | (Updated) Collect Diagnostics change to Get Diagnostics for Outlook Mobile and Mac"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1308855 | (Updated) Collect Diagnostics change to Get Diagnostics for Outlook Mobile and Mac<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>planForChange<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>07\/31\/2026 16:48:42<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>05\/12\/2026 23:15:40<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>10\/30\/2026 07:00:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>\n<p>Updated July 31, 2026: We have updated the timeline. Thank you for your patience.&nbsp;<\/p>\n<p><b>[Introduction]<\/b><\/p>\n<p>  <\/p>\n<p>We\u2019re updating the <b>Collect Diagnostics<\/b> feature name to <b>Get Diagnostics<\/b> for  <b>Outlook Mobile<\/b> and <b>Outlook for Mac<\/b>. Along with this rename, diagnostic logs sent during support interactions will now be routed through the  <b>Microsoft 365 diagnostics service<\/b> instead of the legacy PowerLift service. This change aligns Outlook with other Microsoft clients, simplifying support workflows and providing a more consistent diagnostics experience.<\/p>\n<p><b>[When this will happen:]<\/b><\/p>\n<p>  <\/p>\n<p>General Availability (Worldwide): Rollout will begin<b>&nbsp;end of August 2026<\/b> (previously&nbsp;late July)&nbsp;and is expected to complete by  <b>late September 2026<\/b> (previously&nbsp;mid-August).<\/p>\n<p><b>How this affects your organization:<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/ul>\n<p><b>Who is affected:<\/b>  <\/p>\n<ul>\n<\/ul>\n<p>  <\/p>\n<ul>\n<li>Organizations using <b>Outlook Mobile<\/b> (iOS and Android)<\/li>\n<li>Organizations using <b>Outlook for Mac<\/b><\/li>\n<li>IT admins maintaining documentation referencing <b>Collect Diagnostics<\/b><\/li>\n<p>  <\/ul>\n<p><b>What will happen:<\/b>  <\/p>\n<ul>\n<\/ul>\n<p>  <\/p>\n<ul>\n<li>The feature name changes from <b>Collect Diagnostics<\/b> to <b>Get Diagnostics<\/b> in Outlook Mobile and Outlook for Mac.<\/li>\n<li>Diagnostic logs will be sent to the <b>Microsoft 365 diagnostics service<\/b> instead of the PowerLift service.<\/li>\n<li>There is <b>no change to user workflow or behavior <\/b>beyond the updated name.<\/li>\n<li>No admin configuration changes are required.<\/li>\n<li>The feature remains <b>enabled by default<\/b>.<\/li>\n<p>  <\/ul>\n<p><b>What you can do to prepare:<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/p>\n<li>Update internal documentation, training materials, and helpdesk scripts to reflect the new name  <b>Get Diagnostics<\/b>.<\/li>\n<li>Review network allowlists:\n<ul>\n<li>Outlook Mobile and Outlook for Mac will <b>no longer use<\/b> the<b> *.acompli.net<\/b> endpoint for  <b>Get Diagnostics<\/b>.<\/li>\n<li>The <b>*.acompli.net<\/b> endpoint is<b> still required<\/b> for:\n<ul>\n<li>Outlook <b>Contact Support<\/b><\/li>\n<li>Other Microsoft clients such as <b>Company Portal<\/b> and <b>Microsoft Authenticator<\/b><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>No other action is required if <b>*.acompli.net<\/b> is already allowlisted.<\/li>\n<\/ul>\n<p><b>Learn more: <\/b><a href=\"https:\/\/learn.microsoft.com\/exchange\/clients-and-mobile-in-exchange-online\/outlook-for-ios-and-android\/outlook-for-ios-and-android-faq\" target=\"_blank\">Outlook for iOS and Android in Exchange Online: FAQ | Microsoft Learn<\/a><\/p>\n<p><b>Compliance considerations:<\/b><\/p>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<td><b>Area<\/b><\/td>\n<td><b>Explanation<\/b><\/td>\n<\/tr>\n<tr>\n<td>Does the change alter how existing customer data is processed or accessed?<\/td>\n<td>Diagnostic logs from Outlook Mobile and Outlook for Mac are now routed to the Microsoft 365 diagnostics service instead of the PowerLift service. The data type remains the same; only the backend service changes.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>\n<p>2026\u5e747\u670831\u65e5\u66f4\u65b0:\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u66f4\u65b0\u3057\u307e\u3057\u305f\u3002\u3054\u8f9b\u62b1\u3044\u305f\u3060\u304d\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002&nbsp;<\/p>\n<p><b>[\u306f\u3058\u3081\u306b]<\/b><\/p>\n<p>  <\/p>\n<p><b>\u300cCollect Diagnostics<\/b>\u300d\u6a5f\u80fd\u540d\u3092\u300c<b>Get Diagnostics<\/b> for <b>Outlook Mobile<\/b>\u300d\u304a\u3088\u3073<b>\u300cOutlook for Mac<\/b>\u300d\u306b\u66f4\u65b0\u3057\u307e\u3059\u3002\u3053\u306e\u540d\u524d\u5909\u66f4\u306b\u4f34\u3044\u3001\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc\u4e2d\u306b\u9001\u4fe1\u3055\u308c\u308b\u8a3a\u65ad\u30ed\u30b0\u306f\u3001\u5f93\u6765\u306ePowerLift\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u306a\u304f<b>Microsoft 365\u306e\u8a3a\u65ad\u30b5\u30fc\u30d3\u30b9<\/b>\u7d4c\u7531\u3067\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u5909\u66f4\u306b\u3088\u308a\u3001Outlook\u306f\u4ed6\u306eMicrosoft\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3068\u9023\u643a\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u7c21\u7d20\u5316\u3055\u308c\u3001\u3088\u308a\u4e00\u8cab\u3057\u305f\u8a3a\u65ad\u4f53\u9a13\u304c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p><b>[\u3044\u3064\u8d77\u3053\u308b\u304b:]<\/b><\/p>\n<p>  <\/p>\n<p>\u4e00\u822c\u516c\u958b(\u4e16\u754c\u5c55\u958b):\u5c55\u958b\u306f<b>2026\u5e748\u6708\u672b(\u4ee5\u524d\u306f7\u6708\u4e0b\u65ec)\u306b\u958b\u59cb&nbsp;<\/b> \u3055\u308c\u3001 <b>2026\u5e749\u6708\u4e0b\u65ec<\/b> (\u4ee5\u524d&nbsp;\u306f8\u6708\u4e2d\u65ec)\u307e\u3067\u306b\u5b8c\u4e86\u3059\u308b\u898b\u8fbc\u307f\u3067\u3059\u3002&nbsp;&nbsp;<\/p>\n<p><b>\u3053\u308c\u304c\u3042\u306a\u305f\u306e\u7d44\u7e54\u306b\u4e0e\u3048\u308b\u5f71\u97ff:<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/ul>\n<p><b>\u5f71\u97ff\u3092\u53d7\u3051\u308b\u4eba\u7269:<\/b>  <\/p>\n<ul>\n<\/ul>\n<p>  <\/p>\n<ul>\n<li><b>Outlook Mobile<\/b>(iOS\u304a\u3088\u3073Android)\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u7d44\u7e54<\/li>\n<li><b>Outlook for Mac<\/b>\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u7d44\u7e54<\/li>\n<li>IT\u7ba1\u7406\u8005\u304c<b>Collect Diagnostics<\/b>\u3092\u53c2\u7167\u3059\u308b\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u7ba1\u7406\u3057\u3066\u3044\u307e\u3059<\/li>\n<p>  <\/ul>\n<p><b>\u4eca\u5f8c\u306e\u5c55\u958b:<\/b>  <\/p>\n<ul>\n<\/ul>\n<p>  <\/p>\n<ul>\n<li>\u6a5f\u80fd\u540d\u306f <b>\u300cCollect Diagnostics<\/b> \u300d\u304b\u3089 <b>\u300cGet Diagnostics<\/b> in Outlook Mobile\u300d\u304a\u3088\u3073\u300cOutlook for Mac\u300d\u306b\u5909\u66f4\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n<li>\u8a3a\u65ad\u30ed\u30b0\u306fPowerLift\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u306a\u304f <b>Microsoft 365\u306e\u8a3a\u65ad\u30b5\u30fc\u30d3\u30b9<\/b> \u306b\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u540d\u306e\u5909\u66f4\u4ee5\u5916\u306b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc <b>\u3084\u884c\u52d5\u306b\u5909\u66f4 <\/b>\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/li>\n<li>\u7ba1\u7406\u8005\u8a2d\u5b9a\u306e\u5909\u66f4\u306f\u4e0d\u8981\u3067\u3059\u3002<\/li>\n<li>\u3053\u306e\u6a5f\u80fd\u306f <b>\u30c7\u30d5\u30a9\u30eb\u30c8\u3067\u6709\u52b9\u306e<\/b>\u307e\u307e\u3067\u3059\u3002<\/li>\n<p>  <\/ul>\n<p><b>\u6e96\u5099\u306e\u305f\u3081\u306b\u3067\u304d\u308b\u3053\u3068:<\/b><\/p>\n<p>  <\/p>\n<ul>  <\/p>\n<li>\u793e\u5185\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u8cc7\u6599\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u65b0\u3057\u3044\u540d\u79f0\u300c <b>Get Diagnostics<\/b>\u300d\u306b\u5408\u308f\u305b\u3066\u66f4\u65b0\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li>\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u8a31\u53ef\u30ea\u30b9\u30c8\u306e\u78ba\u8a8d:\n<ul>\n<li>Outlook Mobile\u304a\u3088\u3073Mac for Outlook\u3067\u306f\u3001<b>\u8a3a\u65ad<\/b>\u53d6\u5f97\u306e\u305f\u3081\u306b<b>*.acompli.net<\/b> \u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8<b>\u3092\u4f7f\u7528\u3057\u306a\u304f\u306a\u308a\u307e\u3059<\/b>\u3002<\/li>\n<li><b>*.acompli.net<\/b> \u30a8\u30f3\u30c9\u30dd\u30a4\u30f3\u30c8\u306f<b>\u4ee5\u4e0b\u306e\u7528\u9014\u3067\u4f9d\u7136\u3068\u3057\u3066\u5fc5\u8981<\/b>\u3067\u3059:\n<ul>\n<li>Outlook <b>:\u30b5\u30dd\u30fc\u30c8\u306b\u9023\u7d61<\/b><\/li>\n<li><b>Company Portal<\/b>\u3084<b>Microsoft Authenticator<\/b>\u306a\u3069\u306e\u4ed6\u306eMicrosoft\u30af\u30e9\u30a4\u30a2\u30f3\u30c8<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>* <b>.acompli.net<\/b> \u304c\u3059\u3067\u306b\u8a31\u53ef\u30ea\u30b9\u30c8\u306b\u8f09\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u4ed6\u306e\u63aa\u7f6e\u306f\u4e0d\u8981\u3067\u3059\u3002<\/li>\n<\/ul>\n<p><b>\u8a73\u3057\u304f\u306f\u3053\u3061\u3089:<\/b><a href=\"https:\/\/learn.microsoft.com\/exchange\/clients-and-mobile-in-exchange-online\/outlook-for-ios-and-android\/outlook-for-ios-and-android-faq\" target=\"_blank\">Exchange Online\u306b\u304a\u3051\u308biOS\u304a\u3088\u3073Android\u5411\u3051Outlook:FAQ |Microsoft Learn(Microsoft Learn<\/a>)<\/p>\n<p><b>\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u8003\u616e\u4e8b\u9805:<\/b><\/p>\n<table class=\"table table-bordered\">\n<tbody>\n<tr>\n<td><b>\u9762\u7a4d<\/b><\/td>\n<td><b>\u8aac\u660e<\/b><\/td>\n<\/tr>\n<tr>\n<td>\u3053\u306e\u5909\u66f4\u306f\u65e2\u5b58\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u51e6\u7406\u3084\u30a2\u30af\u30bb\u30b9\u65b9\u6cd5\u3092\u5909\u3048\u307e\u3059\u304b?<\/td>\n<td>Outlook Mobile\u304a\u3088\u3073Outlook for Mac\u304b\u3089\u306e\u8a3a\u65ad\u30ed\u30b0\u306f\u3001PowerLift\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u306a\u304fMicrosoft 365\u306e\u8a3a\u65ad\u30b5\u30fc\u30d3\u30b9\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u307e\u3059\u3002\u30c7\u30fc\u30bf\u578b\u306f\u5909\u308f\u308a\u307e\u305b\u3093\u3002\u305f\u3060\u3057\u3001\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u307f\u304c\u5909\u308f\u308a\u307e\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1308855 | (Updated) Collect Diagnostics change to Get Diagnostics for Outlook Mobile and Mac Classification  [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17632","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17632"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17632\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17632"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}