{"id":17727,"date":"2026-08-06T19:01:53","date_gmt":"2026-08-06T10:01:53","guid":{"rendered":"https:\/\/m365jp.net\/?p=17727"},"modified":"2026-08-06T19:10:38","modified_gmt":"2026-08-06T10:10:38","slug":"mc1448669-dynamics-365-contact-center-equip-voice-agents-with-custom-voice","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-08-06-mc1448669-dynamics-365-contact-center-equip-voice-agents-with-custom-voice","title":{"rendered":"MC1448669 | Dynamics 365 Contact Center &#8211; Equip voice agents with custom voice"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1448669 | Dynamics 365 Contact Center &#8211; Equip voice agents with custom voice<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>08\/06\/2026 09:25:04<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>08\/06\/2026 08:39:36<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>09\/06\/2026 08:39:36<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to equip voice agents with custom voice in Dynamics 365 Contact Center. This feature will be available in public preview on August 21, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><\/p>\n<p>  Users will be able to connect an approved Azure custom neural voice to Dynamics 365 Contact Center and use it for self-service voice channels. Connected custom voices can be selected in the same way as other available voice options.<\/p>\n<p>  <b>What action do I need to take?<\/b><\/p>\n<p>  To use this feature, users will need to:  <\/p>\n<ul>  <\/p>\n<li><a href=\"https:\/\/aka.ms\/16462\/disclosure-voice-talent\" target=\"_blank\">Obtain explicit consent<\/a> from the voice talent.  <\/li>\n<p>  <\/p>\n<li>Follow the instructions in <a href=\"https:\/\/aka.ms\/ADO16462-recording-voice-samples\" target=\"_blank\">  Recording voice samples for custom voice<\/a> to prepare data.<\/li>\n<p>  <\/p>\n<li>Receive Microsoft Responsible <a href=\"https:\/\/aka.ms\/16462\/limited-access\" target=\"_blank\">  AI Limited Access<\/a> approval for Custom Neural Voice. <\/li>\n<p>  <\/p>\n<li>Create and deploy a custom voice model in Azure AI Speech. <\/li>\n<p>  <\/p>\n<li>Configure a connection between Dynamics 365 Contact Center and Azure in the Copilot Service admin center by navigating to  <b>Channels &gt; Custom AI Voices &gt; Connect custom voice<\/b> and selecting the appropriate Speech resource and  <a href=\"https:\/\/aka.ms\/16462\/custom-neural-voice\" target=\"_blank\">custom voice model<\/a>.<\/li>\n<\/ul>\n<p>  If these prerequisites are not completed, the feature will not be available for use.<\/p>\n<p>  If you would like more information on this feature, please visit <a href=\"https:\/\/aka.ms\/16462\/equip-voice-agents-custom-voice\" target=\"_blank\">  Equip voice agents with custom voice<\/a>.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center\u3067\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30ab\u30b9\u30bf\u30e0\u97f3\u58f0\u3092\u88c5\u5099\u3067\u304d\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e748\u670821\u65e5\u306b\u30d1\u30d6\u30ea\u30c3\u30af\u30d7\u30ec\u30d3\u30e5\u30fc\u3067\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u30e6\u30fc\u30b6\u30fc\u306f\u627f\u8a8d\u3055\u308c\u305fAzure\u30ab\u30b9\u30bf\u30e0\u30cb\u30e5\u30fc\u30e9\u30eb\u30dc\u30a4\u30b9\u3092Dynamics 365 Contact Center\u306b\u63a5\u7d9a\u3057\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u30dc\u30a4\u30b9\u30c1\u30e3\u30f3\u30cd\u30eb\u306b\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u63a5\u7d9a\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30e0\u30dc\u30a4\u30b9\u306f\u3001\u4ed6\u306e\u5229\u7528\u53ef\u80fd\u306a\u97f3\u58f0\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u540c\u69d8\u306b\u9078\u629e\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u6761\u4ef6\u304c\u5fc5\u8981\u3067\u3059:  <\/p>\n<ul>  <\/p>\n<li>\u58f0\u512a\u306e\u660e\u78ba\u306a<a href=\"https:\/\/aka.ms\/16462\/disclosure-voice-talent\" target=\"_blank\">\u540c\u610f\u3092\u5f97\u3066\u304f\u3060\u3055\u3044<\/a>\u3002<\/li>\n<p>  <\/p>\n<li>\u30ab\u30b9\u30bf\u30e0 <a href=\"https:\/\/aka.ms\/ADO16462-recording-voice-samples\" target=\"_blank\">  \u30dc\u30a4\u30b9\u7528\u306e\u97f3\u58f0\u30b5\u30f3\u30d7\u30eb\u9332\u97f3<\/a> \u306e\u6307\u793a\u306b\u5f93\u3063\u3066\u30c7\u30fc\u30bf\u3092\u6e96\u5099\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<p>  <\/p>\n<li>\u30ab\u30b9\u30bf\u30e0\u30cb\u30e5\u30fc\u30e9\u30eb\u30dc\u30a4\u30b9\u306eMicrosoft Responsible <a href=\"https:\/\/aka.ms\/16462\/limited-access\" target=\"_blank\">  AI\u9650\u5b9a\u30a2\u30af\u30bb\u30b9<\/a> \u627f\u8a8d\u3092\u53d7\u3051\u53d6\u308a\u307e\u3057\u3087\u3046\u3002 <\/li>\n<p>  <\/p>\n<li>Azure AI Speech\u3067\u30ab\u30b9\u30bf\u30e0\u97f3\u58f0\u30e2\u30c7\u30eb\u3092\u4f5c\u6210\u30fb\u5c55\u958b\u3057\u307e\u3059\u3002 <\/li>\n<p>  <\/p>\n<li>Copilot\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u3067\u3001 <b>Custom AI Voices&gt;Channels<\/b> \u306b\u30ca\u30d3\u30b2\u30fc\u30c8\u3057\u3001\u9069\u5207\u306a\u97f3\u58f0\u30ea\u30bd\u30fc\u30b9\u3068 <a href=\"https:\/\/aka.ms\/16462\/custom-neural-voice\" target=\"_blank\">  \u30ab\u30b9\u30bf\u30e0\u97f3\u58f0\u30e2\u30c7\u30eb<\/a>\u3092\u9078\u629e\u3057\u3001Dynamics 365 Contact Center\u3068Azure\u9593\u306e\u63a5\u7d9a\u3092\u8a2d\u5b9a\u3057\u3066\u304f\u3060\u3055\u3044&gt;<\/li>\n<\/ul>\n<p>  \u3053\u308c\u3089\u306e\u524d\u63d0\u6761\u4ef6\u304c\u6e80\u305f\u3055\u308c\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u305d\u306e\u6a5f\u80fd\u306f\u5229\u7528\u3067\u304d\u307e\u305b\u3093\u3002<\/p>\n<p>  \u3053\u306e\u6a5f\u80fd\u306b\u3064\u3044\u3066\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u300c <a href=\"https:\/\/aka.ms\/16462\/equip-voice-agents-custom-voice\" target=\"_blank\">  Equip voice agents with custom voice\u300d<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1448669 | Dynamics 365 Contact Center &#8211; Equip voice agents with custom voice Classification stayInform [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17727","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17727"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17727\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17727"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17727"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}