{"id":17863,"date":"2026-08-14T08:02:02","date_gmt":"2026-08-13T23:02:02","guid":{"rendered":"https:\/\/m365jp.net\/?p=17863"},"modified":"2026-08-14T08:13:32","modified_gmt":"2026-08-13T23:13:32","slug":"mc1454344-dynamics-365-contact-center-use-voice-biometrics-to-authenticate-for-increased-security","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-08-14-mc1454344-dynamics-365-contact-center-use-voice-biometrics-to-authenticate-for-increased-security","title":{"rendered":"MC1454344 | Dynamics 365 Contact Center – Use voice biometrics to authenticate for increased security"},"content":{"rendered":"
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MC1454344 | Dynamics 365 Contact Center – Use voice biometrics to authenticate for increased security<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
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Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n08\/13\/2026 22:35:36<\/td>\n<\/tr>\n
Start Time<\/th>\n08\/13\/2026 22:34:54<\/td>\n<\/tr>\n
End Time<\/th>\n09\/28\/2026 22:34:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to use voice biometrics to authenticate for increased security in Dynamics 365 Contact Center. This feature will reach public preview on August 31, 2026.<\/p>\n

How does this affect me?<\/b><\/p>\n

The authentication and anti-fraud agent offer valuable capabilities: <\/p>\n

    \n
  • Native integration into the Dynamics 365 Contact Center and Copilot Studio voice agent platform, allowing voice enrolment and verification in both human to AI agent, and human to human contexts. <\/li>\n

    <\/p>\n

  • Enable secure self-service transactions with voice biometrics, optional one-time passwords, and knowledge-based challenges for a multi-factored authentication strategy. <\/li>\n

    <\/p>\n

  • Pre-authenticate callers before reaching a service representative, reducing call times, and improving customer experience. <\/li>\n

    <\/p>\n

  • Centralize, standardize, and automate caller authentication processes. A single tool to define, measure and audit customer authentication. <\/li>\n<\/ul>\n

    The feature will be enabled and configured from the Customer Service Admin Center. Once enabled, fraud analyst tools can access tools from a customer-facing app and agent skills will be made available to Copilot Studio bot authors.<\/p>\n

    What action do I need to take? <\/b><\/p>\n

    This message is for awareness, and no action is required.<\/p>\n

    If you would like more information on this feature, please visit Use voice biometrics to authenticate for increased security<\/a>.<\/td>\n<\/tr>\n

Machine Translation<\/th>\nDynamics 365 Contact Center\u3067\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5f37\u5316\u306e\u305f\u3081\u306b\u97f3\u58f0\u30d0\u30a4\u30aa\u30e1\u30c8\u30ea\u30af\u30b9\u306b\u3088\u308b\u8a8d\u8a3c\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e748\u670831\u65e5\u306b\u30d1\u30d6\u30ea\u30c3\u30af\u30d7\u30ec\u30d3\u30e5\u30fc\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b>
\u8a8d\u8a3c\u304a\u3088\u3073\u4e0d\u6b63\u9632\u6b62\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u4ee5\u4e0b\u306e\u8cb4\u91cd\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059: <\/p>\n