{"id":17876,"date":"2026-08-14T19:01:55","date_gmt":"2026-08-14T10:01:55","guid":{"rendered":"https:\/\/m365jp.net\/?p=17876"},"modified":"2026-08-14T19:08:14","modified_gmt":"2026-08-14T10:08:14","slug":"servicedegradation-cw1454295-microsoft-365-copilot-chat-some-users-may-be-intermittently-unable-to-access-microsoft-365-copilot-chat-in-outlook-on-the-web-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-08-14-servicedegradation-cw1454295-microsoft-365-copilot-chat-some-users-may-be-intermittently-unable-to-access-microsoft-365-copilot-chat-in-outlook-on-the-web-2","title":{"rendered":"[serviceDegradation] CW1454295 | Microsoft 365 Copilot Chat | Some users may be intermittently unable to access Microsoft 365 Copilot Chat in Outlook on the web"},"content":{"rendered":"
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CW1454295 | Microsoft 365 Copilot Chat | Some users may be intermittently unable to access Microsoft 365 Copilot Chat in Outlook on the web<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be intermittently unable to access Copilot Chat in Outlook on the web.<\/td>\n<\/tr>\n
Last Updated<\/th>\n08\/14\/2026 09:24:44<\/td>\n<\/tr>\n
Start Time<\/th>\n08\/13\/2026 20:06:28<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may be intermittently unable to access Microsoft 365 Copilot Chat in Outlook on the web <\/p>\n

User impact: Users may be intermittently unable to access Copilot Chat in Outlook on the web. <\/p>\n

More info: When some users attempt to access Copilot Chat in Outlook on the web, they may intermittently receive an error that states, “Something went wrong. An error occurred. Please try again.” <\/p>\n

Current status: We’ve completed validation of the fix and have started deploying it to the affected environments. As deployment progresses, we’re monitoring service telemetry and error rates to verify that Copilot Chat is loading successfully for affected users. We expect deployment to complete before our next scheduled update. <\/p>\n

Scope of impact: Impact is specific to some users attempting to access Copilot Chat in Outlook on the web. <\/p>\n

Root cause: An underlying client rendering issue within Copilot Studio is intermittently preventing Copilot Chat from rendering correctly in Outlook on the web. <\/p>\n

Next update by: Friday, August 14, 2026, at 5:00 PM UTC<\/td>\n<\/tr>\n

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CW1454295 | Microsoft 365 Copilot Chat | Some users may be intermittently unable to access Microsoft 365 Copil […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17876","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17876"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17876\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17876"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17876"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}