{"id":17895,"date":"2026-08-15T09:01:23","date_gmt":"2026-08-15T00:01:23","guid":{"rendered":"https:\/\/m365jp.net\/?p=17895"},"modified":"2026-08-15T09:02:14","modified_gmt":"2026-08-15T00:02:14","slug":"mc1455051-dynamics-365-customer-service-and-dynamics-365-contact-center-detect-intraday-volume-spikes-with-workforce-alerts","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-08-15-mc1455051-dynamics-365-customer-service-and-dynamics-365-contact-center-detect-intraday-volume-spikes-with-workforce-alerts","title":{"rendered":"MC1455051 | Dynamics 365 Customer Service and Dynamics 365 Contact Center – Detect intraday volume spikes with workforce alerts"},"content":{"rendered":"
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MC1455051 | Dynamics 365 Customer Service and Dynamics 365 Contact Center – Detect intraday volume spikes with workforce alerts<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n08\/14\/2026 23:03:23<\/td>\n<\/tr>\n
Start Time<\/th>\n08\/14\/2026 23:03:00<\/td>\n<\/tr>\n
End Time<\/th>\n09\/14\/2026 23:03:00<\/td>\n<\/tr>\n
Message Content<\/th>\nWe are announcing the ability to create volume spike alerts and in-app notifications in Dynamics 365 Customer Service and Dynamics 365 Contact Center. This feature will reach public preview on August 31, 2026.<\/p>\n

How does this affect me?<\/b>
With this feature, supervisors can create volume spike alerts that compare real-time conversation volume against the forecast linked to a shift plan and receive an in-app notification when volume exceeds forecast beyond the thresholds they set. This lowers the time to respond and adapt to service level-impacting changes in your daily operations.<\/p>\n

This feature is only available through Workforce Management for Customer Service. Administrators must enable this feature in the Copilot Service admin center, under Workforce management > Intraday management > Workforce alerts.<\/p>\n

What action do I need to take?<\/b>
This message is for awareness, and no action is required.<\/td>\n<\/tr>\n

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MC1455051 | Dynamics 365 Customer Service and Dynamics 365 Contact Center – Detect intraday volume spike […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17895","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17895"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17895\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17895"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17895"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}