{"id":17900,"date":"2026-08-17T22:05:02","date_gmt":"2026-08-17T13:05:02","guid":{"rendered":"https:\/\/m365jp.net\/?p=17900"},"modified":"2026-08-17T22:14:12","modified_gmt":"2026-08-17T13:14:12","slug":"mc1456427-dynamics-365-customer-insights-c-journeys-transform-customer-journeys-into-action-with-record-creation","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-08-17-mc1456427-dynamics-365-customer-insights-c-journeys-transform-customer-journeys-into-action-with-record-creation","title":{"rendered":"MC1456427 | Dynamics 365 Customer Insights C Journeys &#8211; Transform customer journeys into action with record creation"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1456427 | Dynamics 365 Customer Insights C Journeys &#8211; Transform customer journeys into action with record creation<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>08\/17\/2026 12:50:51<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>08\/17\/2026 12:47:15<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>09\/17\/2026 12:47:15<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to transform customer journeys into action with record creation in Dynamics 365 Customer Insights C Journeys. This feature will reach general availability on September 15, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  This feature gives you a single, flexible way to create downstream records and activities directly inside the journey builder.  <\/p>\n<ul>\n<li>Create records or activities from a single tile, including tasks, phone calls, leads, opportunities, or custom entity records.<\/li>\n<li>Use required and optional fields, including custom attributes, to match your exact process requirements.<\/li>\n<li>Add dynamic content to any field, using real time attributes from contacts or leads.<\/li>\n<li>Eliminate the need for complex workflows or custom code, making automation more accessible and easier to maintain.<\/li>\n<\/ul>\n<p>  This feature currently works when orchestrating journeys on contacts and leads. It doesn&#8217;t support Dynamics 365 Customer Insights &#8211; Data profiles. Users can only create records that have a relationship to lead or contact and that they have access to. Records   related to event planning aren&#8217;t supported.<\/p>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/p>\n<p>  If you would like more information on this feature, please visit <a href=\"https:\/\/aka.ms\/ADO17091\" target=\"_blank\">  Transform customer journeys into action with record creation.<\/a><\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Customer Insights &#8211; Journeys\u3067\u30ec\u30b3`\u30c9\u4f5c\u6210\u3092\u7528\u3044\u3066\u30ab\u30b9\u30bf\u30de`\u30b8\u30e3`\u30cb`\u3092\u884c\u5a74Q\u3059\u308bC\u80fd\u3092k\u8868\u3057\u307e\u3059\u3002\u3053\u306eC\u80fd\u306f2026\u5e749\u670815\u65e5\u306b\u4e00\u822c\u516c_\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306eC\u80fd\u306f\u3001\u30b8\u30e3`\u30cb`\u30d3\u30eb\u30c0`\u5185\u3067\u76f4\u63a5\u4e0b\u6d41\u306eh\u3084\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u4e00\u3064\u306e\u67d4\u306a\u65b9\u6cd5\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002  <\/p>\n<ul>\n<li>\u30bf\u30b9\u30af\u3001\u3001\u30ea`\u30c9\u3001C\u4f1a\u3001\u30ab\u30b9\u30bf\u30e0\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u30ec\u30b3`\u30c9\u306a\u3069\u3001g\u4e00\u306e\u30bf\u30a4\u30eb\u304b\u3089\u30ec\u30b3`\u30c9\u3084\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u5fc5\u304a\u3088\u3073\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u30d5\u30a3`\u30eb\u30c9\u3001\u30ab\u30b9\u30bf\u30e0\u5c5e\u6027\u3092\u4f7f\u3044\u3001\u30d7\u30ed\u30bb\u30b9\u8981\u4ef6\u306b\u5408\u308f\u305b\u307e\u3057\u3087\u3046\u3002<\/li>\n<li>Bj\u5148\u3084\u30ea`\u30c9\u304b\u3089\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5c5e\u6027\u3092\u4f7f\u3063\u3066\u3001\u4efb\u610f\u306e\u30d5\u30a3`\u30eb\u30c9\u306b\u62e5\u819c\u5723\u507f\u8797\u5339\u8797\u819c\u8703\u82b3\u5a74\u6266\u84fc\u57c2<\/li>\n<li>}j\u306a\u30ef`\u30af\u30d5\u30ed`\u3084\u30ab\u30b9\u30bf\u30e0\u30b3`\u30c9\u306e\u5fc5\u8981\u6027\u3092\u6392\u9664\u3057\u3001\u81ea\u8e0a\u988f\u745c\u665f\u65ab\u6f5c\uff2a\u4e10\u7b4f\u6d43\u5de5\u7b4f\u84fc\u57c2<\/li>\n<\/ul>\n<p>  \u3053\u306eC\u80fd\u306fF\u5728\u3001Bj\u5148\u3084\u30ea`\u30c9\u306e\u30b8\u30e3`\u30cb`\u3092\u30aa`\u30b1\u30b9\u30c8\u30ec`\u30b7\u30e7\u30f3\u3059\u308bH\u306bC\u80fd\u3057\u3066\u3044\u307e\u3059\u3002Dynamics 365\u306eCustomer Insights &#8211; 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Transform customer journeys into action with rec [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17900","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17900"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17900\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17900"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17900"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}