{"id":17948,"date":"2026-08-20T01:01:23","date_gmt":"2026-08-19T16:01:23","guid":{"rendered":"https:\/\/m365jp.net\/?p=17948"},"modified":"2026-08-20T01:05:27","modified_gmt":"2026-08-19T16:05:27","slug":"servicerestored-mo1457636-microsoft-365-suite-users-in-south-america-may-have-been-unable-to-use-multiple-microsoft-365-services","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-08-20-servicerestored-mo1457636-microsoft-365-suite-users-in-south-america-may-have-been-unable-to-use-multiple-microsoft-365-services","title":{"rendered":"[serviceRestored] MO1457636 | Microsoft 365 suite | Users in South America may have been unable to use multiple Microsoft 365 services"},"content":{"rendered":"
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MO1457636 | Microsoft 365 suite | Users in South America may have been unable to use multiple Microsoft 365 services<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers in South America may have been unable to access or experience degraded functionality with multiple services.<\/td>\n<\/tr>\n
Last Updated<\/th>\n08\/19\/2026 15:52:07<\/td>\n<\/tr>\n
Start Time<\/th>\n08\/19\/2026 14:15:00<\/td>\n<\/tr>\n
End Time<\/th>\n08\/19\/2026 14:39:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users in South America may have been unable to use multiple Microsoft 365 services <\/p>\n

User impact: Users in South America may have been unable to access or experience degraded functionality with multiple services. <\/p>\n

More info: Impacted services included, but were not limited to:
– Microsoft Teams
– Outlook
– Office Online Apps <\/p>\n

Final status: We’ve confirmed that the issue is resolved after an extended period of monitoring. <\/p>\n

Scope of impact: The majority of reports were from users in Colombia. <\/p>\n

Start time: Wednesday, August 19, 2026, at 2:15 PM UTC <\/p>\n

End time: Wednesday, August 19, 2026, at 2:39 PM UTC <\/p>\n

Root cause: A fiber event in the Colombia region shifted traffic onto a alternate network path, which became congested. This resulted in intermittent packet loss, traffic drops, slower connectivity, and\/or higher latency. We’re still investigating the full details and will provide more information within the Post Incident Report. <\/p>\n

Next steps: – We’re reviewing the networking infrastructure to better understand impact and develop action items to prevent the issue happening again. <\/p>\n

We’ll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.<\/td>\n<\/tr>\n

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MO1457636 | Microsoft 365 suite | Users in South America may have been unable to use multiple Microsoft 365 se […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17948","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17948"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17948\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17948"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17948"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}