{"id":17971,"date":"2026-08-21T09:01:33","date_gmt":"2026-08-21T00:01:33","guid":{"rendered":"https:\/\/m365jp.net\/?p=17971"},"modified":"2026-08-21T09:02:49","modified_gmt":"2026-08-21T00:02:49","slug":"mc1458438-dynamics-365-customer-service-review-historical-quality-metrics-in-a-unified-dashboard","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-08-21-mc1458438-dynamics-365-customer-service-review-historical-quality-metrics-in-a-unified-dashboard","title":{"rendered":"MC1458438 | Dynamics 365 Customer Service &#8211; Review historical quality metrics in a unified dashboard"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1458438 | Dynamics 365 Customer Service &#8211; Review historical quality metrics in a unified dashboard<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>08\/20\/2026 23:01:51<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>08\/20\/2026 22:59:27<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>09\/20\/2026 23:59:00<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to review historical quality metrics in a unified dashboard in Dynamics 365 Customer Service. This feature will reach public preview on September 4, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  This feature provides visibility into quality scores across record types, evaluation criteria, and individual sections via the Quality Evaluation Historical Dashboard. You can view quality scores and trends across selected date ranges, with up to two years   of historical data available.<\/p>\n<p>  The Quality Evaluation Historical Dashboard includes the following pages:  <\/p>\n<ul>\n<li><b>Summary<\/b>: Provides a high-level view of aggregated quality scores across all evaluation criteria based on selected filters, enabling quick trend analysis.<\/li>\n<li><b>Evaluation Criteria<\/b>: Enables deeper analysis by drilling into evaluation sections and viewing aggregated section-level scores to identify areas influencing overall quality.<\/li>\n<\/ul>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u7d71\u5408\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u904e\u53bb\u306e\u54c1\u8cea\u6307\u6a19\u3092\u30ec\u30d3\u30e5\u30fc\u3067\u304d\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e749\u67084\u65e5\u306b\u30d1\u30d6\u30ea\u30c3\u30af\u30d7\u30ec\u30d3\u30e5\u30fc\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306f\u3001\u54c1\u8cea\u8a55\u4fa1\u30d2\u30d2\u30b9\u30c8\u30ea\u30ab\u30eb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u901a\u3058\u3066\u3001\u30ec\u30b3\u30fc\u30c9\u30bf\u30a4\u30d7\u3001\u8a55\u4fa1\u57fa\u6e96\u3001\u500b\u5225\u30bb\u30af\u30b7\u30e7\u30f3\u306e\u54c1\u8cea\u30b9\u30b3\u30a2\u3092\u53ef\u8996\u5316\u3057\u307e\u3059\u3002\u9078\u629e\u3055\u308c\u305f\u65e5\u4ed8\u7bc4\u56f2\u306e\u54c1\u8cea\u30b9\u30b3\u30a2\u3084\u50be\u5411\u3092\u95b2\u89a7\u3067\u304d\u3001\u6700\u59272\u5e74\u9593\u306e\u904e\u53bb\u30c7\u30fc\u30bf\u3082\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>  \u54c1\u8cea\u8a55\u4fa1\u5c65\u6b74\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u306f\u4ee5\u4e0b\u306e\u30da\u30fc\u30b8\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059:  <\/p>\n<ul>\n<li><b>\u6982\u8981<\/b>:\u9078\u629e\u3055\u308c\u305f\u30d5\u30a3\u30eb\u30bf\u30fc\u306b\u57fa\u3065\u304f\u3059\u3079\u3066\u306e\u8a55\u4fa1\u57fa\u6e96\u306b\u304a\u3051\u308b\u96c6\u8a08\u3055\u308c\u305f\u54c1\u8cea\u30b9\u30b3\u30a2\u3092\u9ad8\u6c34\u6e96\u306b\u8868\u793a\u3057\u3001\u8fc5\u901f\u306a\u50be\u5411\u5206\u6790\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n<li><b>\u8a55\u4fa1\u57fa\u6e96<\/b>:\u8a55\u4fa1\u30bb\u30af\u30b7\u30e7\u30f3\u3092\u6398\u308a\u4e0b\u3052\u3001\u96c6\u8a08\u3055\u308c\u305f\u30bb\u30af\u30b7\u30e7\u30f3\u30ec\u30d9\u30eb\u306e\u30b9\u30b3\u30a2\u3092\u95b2\u89a7\u3059\u308b\u3053\u3068\u3067\u3001\u5168\u4f53\u306e\u8cea\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u5206\u91ce\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u6df1\u3044\u5206\u6790\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1458438 | Dynamics 365 Customer Service &#8211; Review historical quality metrics in a unified dashboard Cla [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-17971","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=17971"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/17971\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=17971"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=17971"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=17971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}