{"id":18059,"date":"2026-08-25T22:02:05","date_gmt":"2026-08-25T13:02:05","guid":{"rendered":"https:\/\/m365jp.net\/?p=18059"},"modified":"2026-08-25T22:07:10","modified_gmt":"2026-08-25T13:07:10","slug":"servicerestored-cw1461372-microsoft-365-copilot-chat-some-users-may-be-unable-to-receive-responses-when-using-microsoft-365-copilot-chat","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-08-25-servicerestored-cw1461372-microsoft-365-copilot-chat-some-users-may-be-unable-to-receive-responses-when-using-microsoft-365-copilot-chat","title":{"rendered":"[serviceRestored] CW1461372 | Microsoft 365 Copilot Chat | Some users may be unable to receive responses when using Microsoft 365 Copilot Chat"},"content":{"rendered":"
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CW1461372 | Microsoft 365 Copilot Chat | Some users may be unable to receive responses when using Microsoft 365 Copilot Chat<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to receive responses when using Copilot Chat.<\/td>\n<\/tr>\n
Last Updated<\/th>\n08\/25\/2026 12:42:47<\/td>\n<\/tr>\n
Start Time<\/th>\n08\/24\/2026 22:50:00<\/td>\n<\/tr>\n
End Time<\/th>\n08\/25\/2026 10:20:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may have been unable to receive responses when using Microsoft 365 Copilot Chat<\/p>\n

User impact: Users may have been unable to receive responses when using Copilot Chat.<\/p>\n

More info: Affected users may have received error messages stating that a problem had occurred or that Copilot could not respond.<\/p>\n

Final status: We’ve completed reverting the change that inadvertently led to impact. Upon completing a period of monitoring, we’ve determined service availability has returned to normal, and the issue is resolved.<\/p>\n

Scope of impact: This issue may have impacted any user attempting to use Copilot Chat.<\/p>\n

Start time: Monday, August 24, 2026, at 10:50 PM UTC<\/p>\n

End time: Tuesday, August 25, 2026, at 10:20 AM UTC<\/p>\n

Preliminary root cause: A recent change designed to support metered access for certain scenarios did not deliver the expected outcome, inadvertently resulting in impact.<\/p>\n

Next steps:
– We are reviewing our internal change management processes and controls to identify opportunities for improvement, and strengthen our safeguards around future changes.<\/p>\n

We’ll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.<\/td>\n<\/tr>\n

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\u958b\u59cb\u6642\u9593:2026\u5e748\u670824\u65e5(\u6708)\u5348\u5f8c10\u664250\u5206(UTC)<\/p>\n

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\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
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CW1461372 | Microsoft 365 Copilot Chat | Some users may be unable to receive responses when using Microsoft 36 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-18059","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/18059","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=18059"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/18059\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=18059"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=18059"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=18059"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}