{"id":18526,"date":"2026-09-15T16:01:14","date_gmt":"2026-09-15T07:01:14","guid":{"rendered":"https:\/\/m365jp.net\/?p=18526"},"modified":"2026-09-15T16:08:34","modified_gmt":"2026-09-15T07:08:34","slug":"mc1472159-dynamics-365-contact-center-manage-overnight-shifts-as-a-single-continuous-schedule","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2026-09-15-mc1472159-dynamics-365-contact-center-manage-overnight-shifts-as-a-single-continuous-schedule","title":{"rendered":"MC1472159 | Dynamics 365 Contact Center &#8211; Manage overnight shifts as a single continuous schedule"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC1472159 | Dynamics 365 Contact Center &#8211; Manage overnight shifts as a single continuous schedule<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>09\/15\/2026 06:24:36<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>09\/15\/2026 06:19:27<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>10\/15\/2026 06:19:27<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the ability to manage overnight shifts as a single continuous schedule in Dynamics 365 Contact Center. This feature will reach general availability on October 2, 2026.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  With this feature, supervisors can now create and manage overnight shifts that span across midnight while maintaining a single continuous shift experience. Activities, breaks, meals, and ad-hoc work can be scheduled anywhere within the overnight shift and remain   part of a single continuous itinerary. Supervisors can view and manage the entire shift without manually splitting schedules across calendar days. Activities that cross midnight are preserved as a single record and are not divided into separate activities.<\/p>\n<p>  <b>What action do I need to take?<\/b><br \/>  This message is for awareness, and no action is required.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Dynamics 365 Contact Center\u3067\u3001\u591c\u52e4\u30b7\u30d5\u30c8\u3092\u5358\u4e00\u306e\u9023\u7d9a\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3068\u3057\u3066\u7ba1\u7406\u3067\u304d\u308b\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f2026\u5e7410\u67082\u65e5\u306b\u4e00\u822c\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u304c\u79c1\u306b\u3069\u3046\u5f71\u97ff\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u6df1\u591c\u306b\u307e\u305f\u304c\u308b\u591c\u52e4\u30b7\u30d5\u30c8\u3092\u4f5c\u6210\u30fb\u7ba1\u7406\u3057\u3064\u3064\u3001\u5358\u4e00\u306e\u9023\u7d9a\u30b7\u30d5\u30c8\u4f53\u9a13\u3092\u7dad\u6301\u3067\u304d\u307e\u3059\u3002\u6d3b\u52d5\u3001\u4f11\u61a9\u3001\u98df\u4e8b\u3001\u81e8\u6642\u4f5c\u696d\u306f\u591c\u52e4\u306e\u3069\u3053\u306b\u3067\u3082\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3067\u304d\u3001\u5358\u4e00\u306e\u9023\u7d9a\u3057\u305f\u884c\u7a0b\u306e\u4e00\u90e8\u3068\u3057\u3066\u6b8b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u30ab\u30ec\u30f3\u30c0\u30fc\u65e5\u306b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u624b\u52d5\u3067\u5206\u5272\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u30b7\u30d5\u30c8\u5168\u4f53\u3092\u95b2\u89a7\u30fb\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u6df1\u591c\u3092\u8d8a\u3048\u308b\u6d3b\u52d5\u306f\u5358\u4e00\u306e\u8a18\u9332\u3068\u3057\u3066\u4fdd\u5b58\u3055\u308c\u3001\u5225\u3005\u306e\u6d3b\u52d5\u306b\u5206\u5272\u3055\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>  <b>\u3069\u3093\u306a\u5bfe\u5fdc\u3092\u53d6\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u610f\u8b58\u5411\u4e0a\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u884c\u52d5\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC1472159 | Dynamics 365 Contact Center &#8211; Manage overnight shifts as a single continuous schedule Classi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-18526","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/18526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=18526"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/18526\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=18526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=18526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=18526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}