{"id":1866,"date":"2023-06-08T08:01:01","date_gmt":"2023-06-07T23:01:01","guid":{"rendered":"https:\/\/m365jp.xyz\/?p=1866"},"modified":"2023-06-08T08:06:41","modified_gmt":"2023-06-07T23:06:41","slug":"servicerestored-ex571516-exchange-online-some-users-were-unable-to-access-outlook-on-the-web-and-may-have-experienced-issues-with-other-exchange-online-services-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2023-06-08-servicerestored-ex571516-exchange-online-some-users-were-unable-to-access-outlook-on-the-web-and-may-have-experienced-issues-with-other-exchange-online-services-2","title":{"rendered":"[serviceRestored] EX571516 | Exchange Online | Some users were unable to access Outlook on the web, and may have experienced issues with other Exchange Online services"},"content":{"rendered":"
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EX571516 | Exchange Online | Some users were unable to access Outlook on the web, and may have experienced issues with other Exchange Online services<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers were unable to access Outlook on the web, and may have experienced issues with other Exchange Online services.<\/td>\n<\/tr>\n
Last Updated<\/th>\n06\/07\/2023 22:06:55<\/td>\n<\/tr>\n
Start Time<\/th>\n06\/05\/2023 14:12:00<\/td>\n<\/tr>\n
End Time<\/th>\n06\/05\/2023 17:13:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users were unable to access Outlook on the web, and may have experienced issues with other Exchange Online services<\/p>\n

User impact: Users were unable to access Outlook on the web, and may have experienced issues with other Exchange Online services.<\/p>\n

More info: Additionally, other Microsoft 365 services also experienced impact:
Microsoft Teams
– Users may have had difficulties scheduling meetings and\/or live events
– Users may have had trouble loading people profile cards
– Users may have had issues loading file lists
– Users may have been unable to create new teams & channels
– Users may have been unable to install apps
– Users may have experienced issues performing searches
– Users may have seen delays in admin policy changes taking effect
– Users might have seen errors when using messaging extensions
– Users may have been unable to view up to date Presence information
– Teams Graph APIs may have been impacted
– Assignments tab in Teams may have not loaded
– Teams Admin Center functionalities were not performing as expected<\/p>\n

SharePoint Online and OneDrive for Business
– Users may have been unable to use Search functionality<\/p>\n

Microsoft Power Automate in Microsoft 365
– Users were unable to trigger flows using Office 365 connectors in Microsoft Power Automate<\/p>\n

Power Apps in Microsoft 365
– Users were unable to run apps in Power Apps that utilize Office 365 connectors
– Flows using the Office 365 Groups, Groups Mail, Outlook, Users, and Videos connectors may have been impacted<\/p>\n

Final status: We’ve completed the restarts to address the residual impact, and after an extended period of monitoring, we’ve confirmed that the issue is resolved. We continue to investigate why the update caused impact and further details will be provided within the Post-Incident Report.<\/p>\n

Scope of impact: Impact was primarily to users hosted within infrastructure that received the update prior to the deployment halt. However, any user may have experienced some degree of impact as described in the “More Info” section above.<\/p>\n

Start time: Monday, June 5, 2023, at 2:12 PM UTC<\/p>\n

End time: Monday, June 5, 2023, at 5:13 PM UTC<\/p>\n

Preliminary root cause: A recent update, intended to add additional resiliencies against downstream request remaining in a hanging state, inadvertently caused impact.<\/p>\n

Next steps:
– We’re reviewing dump files gathered from impacted components during the incident to better understand why impact occurred.
– We’re investigating to content of the update to identify the underlying root cause.<\/p>\n

This service event communication is part of an ongoing investigation, communicated to customers under MO572252. Please refer to this notification for further details on the investigation and updates on the subsequent PIR publication timeline.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304c Web \u4e0a\u306e Outlook \u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u305a\u3001\u4ed6\u306e Exchange Online \u30b5\u30fc\u30d3\u30b9\u3067\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u30e6\u30fc\u30b6\u3078\u306e\u5f71\u97ff:\u30e6\u30fc\u30b6\u306f Web \u4e0a\u306e Outlook \u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u305a\u3001\u4ed6\u306e Exchange Online \u30b5\u30fc\u30d3\u30b9\u3067\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831: \u3055\u3089\u306b\u3001\u4ed6\u306e Microsoft 365 \u30b5\u30fc\u30d3\u30b9\u306b\u3082\u5f71\u97ff\u304c\u3042\u308a\u307e\u3057\u305f\u3002
Microsoft Teams
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– \u30e6\u30fc\u30b6\u30fc\u304c\u65b0\u3057\u3044\u30c1\u30fc\u30e0\u3068\u30c1\u30e3\u30cd\u30eb\u3092\u4f5c\u6210\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059
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– \u30e6\u30fc\u30b6\u30fc\u304c\u691c\u7d22\u306e\u5b9f\u884c\u3067\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059
– \u30e6\u30fc\u30b6\u30fc\u306f\u3001\u7ba1\u7406\u30dd\u30ea\u30b7\u30fc\u306e\u5909\u66f4\u304c\u6709\u52b9\u306b\u306a\u308b\u306e\u304c\u9045\u308c\u3066\u3044\u308b\u306e\u3092\u898b\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059
– \u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u62e1\u5f35\u6a5f\u80fd\u306e\u4f7f\u7528\u6642\u306b\u30a8\u30e9\u30fc\u304c\u8868\u793a\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b
– \u30e6\u30fc\u30b6\u30fc\u304c\u6700\u65b0\u306e\u30d7\u30ec\u30bc\u30f3\u30b9\u60c5\u5831\u3092\u8868\u793a\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059
– Teams \u30b0\u30e9\u30d5 API \u304c\u5f71\u97ff\u3092\u53d7\u3051\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059
– Teams \u306e [\u5272\u308a\u5f53\u3066] \u30bf\u30d6\u304c\u8aad\u307f\u8fbc\u307e\u308c\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059
– Teams \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u306e\u6a5f\u80fd\u304c\u671f\u5f85\u3069\u304a\u308a\u306b\u5b9f\u884c\u3055\u308c\u307e\u305b\u3093\u3067\u3057\u305f<\/p>\n

SharePoint Online \u3068 OneDrive for Business
– \u30e6\u30fc\u30b6\u30fc\u304c\u691c\u7d22\u6a5f\u80fd\u3092\u4f7f\u7528\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059<\/p>\n

Microsoft Power Automate in Microsoft 365
– \u30e6\u30fc\u30b6\u30fc\u306f\u3001Microsoft Power Automate \u306e Office 365 \u30b3\u30cd\u30af\u30bf\u3092\u4f7f\u7528\u3057\u3066\u30d5\u30ed\u30fc\u3092\u30c8\u30ea\u30ac\u30fc\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f<\/p>\n

Power Apps in Microsoft 365
– \u30e6\u30fc\u30b6\u30fc\u306f\u3001Office 365 \u30b3\u30cd\u30af\u30bf\u3092\u5229\u7528\u3059\u308b Power Apps \u3067\u30a2\u30d7\u30ea\u3092\u5b9f\u884c\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f
– Office 365 \u30b0\u30eb\u30fc\u30d7\u3001\u30b0\u30eb\u30fc\u30d7 \u30e1\u30fc\u30eb\u3001Outlook\u3001\u30e6\u30fc\u30b6\u30fc\u3001\u304a\u3088\u3073\u30d3\u30c7\u30aa \u30b3\u30cd\u30af\u30bf\u3092\u4f7f\u7528\u3059\u308b\u30d5\u30ed\u30fc\u304c\u5f71\u97ff\u3092\u53d7\u3051\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u6700\u7d42\u7684\u306a\u72b6\u614b: \u6b8b\u5b58\u3059\u308b\u5f71\u97ff\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u518d\u8d77\u52d5\u3092\u5b8c\u4e86\u3057\u3001\u9577\u671f\u9593\u306e\u76e3\u8996\u3092\u884c\u3063\u305f\u5f8c\u3001\u554f\u984c\u304c\u89e3\u6c7a\u3057\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002\u66f4\u65b0\u304c\u5f71\u97ff\u3092\u5f15\u304d\u8d77\u3053\u3057\u305f\u7406\u7531\u306f\u5f15\u304d\u7d9a\u304d\u8abf\u67fb\u3055\u308c\u3066\u304a\u308a\u3001\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5f8c\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u306e\u7bc4\u56f2: \u5f71\u97ff\u306f\u4e3b\u306b\u3001\u5c55\u958b\u505c\u6b62\u524d\u306b\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u53d7\u4fe1\u3057\u305f\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u5185\u3067\u30db\u30b9\u30c8\u3055\u308c\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306b\u3042\u308a\u307e\u3057\u305f\u3002\u305f\u3060\u3057\u3001\u4e0a\u8a18\u306e\u300c\u8a73\u7d30\u60c5\u5831\u300d\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u8aac\u660e\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306b\u3001\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u3042\u308b\u7a0b\u5ea6\u306e\u5f71\u97ff\u3092\u53d7\u3051\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593:2023\u5e746\u67085\u65e5\u6708\u66dc\u65e5\u5348\u5f8c2\u664212\u5206UTC<\/p>\n

\u7d42\u4e86\u6642\u523b: 2023 \u5e74 6 \u6708 5 \u65e5\u6708\u66dc\u65e5\u3001\u5348\u5f8c 5 \u6642 13 \u5206 (UTC)<\/p>\n

\u66ab\u5b9a\u7684\u306a\u6839\u672c\u539f\u56e0: \u30cf\u30f3\u30b0\u72b6\u614b\u306e\u307e\u307e\u3067\u3042\u308b\u30c0\u30a6\u30f3\u30b9\u30c8\u30ea\u30fc\u30e0\u8981\u6c42\u306b\u5bfe\u3059\u308b\u56de\u5fa9\u6027\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u6700\u8fd1\u306e\u66f4\u65b0\u306b\u3088\u308a\u3001\u8aa4\u3063\u3066\u5f71\u97ff\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u4e2d\u306b\u5f71\u97ff\u3092\u53d7\u3051\u305f\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u304b\u3089\u53ce\u96c6\u3055\u308c\u305f\u30c0\u30f3\u30d7 \u30d5\u30a1\u30a4\u30eb\u3092\u78ba\u8a8d\u3057\u3066\u3001\u5f71\u97ff\u304c\u767a\u751f\u3057\u305f\u7406\u7531\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002
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\u3053\u306e\u30b5\u30fc\u30d3\u30b9 \u30a4\u30d9\u30f3\u30c8\u901a\u4fe1\u306f\u3001MO572252 \u3067\u304a\u5ba2\u69d8\u306b\u901a\u77e5\u3055\u308c\u308b\u7d99\u7d9a\u7684\u306a\u8abf\u67fb\u306e\u4e00\u90e8\u3067\u3059\u3002\u8abf\u67fb\u306e\u8a73\u7d30\u3068\u305d\u306e\u5f8c\u306ePIR\u516c\u958b\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u306e\u66f4\u65b0\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u306e\u901a\u77e5\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

EX571516 | Exchange Online | Some users were unable to access Outlook on the web, and may have experienced iss […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1866","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/1866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=1866"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/1866\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=1866"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=1866"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=1866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}