{"id":2001,"date":"2023-06-17T08:02:11","date_gmt":"2023-06-16T23:02:11","guid":{"rendered":"https:\/\/m365jp.xyz\/?p=2001"},"modified":"2023-06-17T08:04:31","modified_gmt":"2023-06-16T23:04:31","slug":"mc591864-windows-autopatch-is-updating-ticket-categories-to-reduce-how-long-it-takes-to-resolve-your-support-requests","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2023-06-17-mc591864-windows-autopatch-is-updating-ticket-categories-to-reduce-how-long-it-takes-to-resolve-your-support-requests","title":{"rendered":"MC591864 | Windows Autopatch is updating ticket categories to reduce how long it takes to resolve your support requests"},"content":{"rendered":"
\n
\n
\n\n\n\n
MC591864 | Windows Autopatch is updating ticket categories to reduce how long it takes to resolve your support requests<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n
Classification<\/th>\nstayInformed<\/td>\n<\/tr>\n
Last Updated<\/th>\n06\/16\/2023 22:15:07<\/td>\n<\/tr>\n
Start Time<\/th>\n06\/16\/2023 22:14:57<\/td>\n<\/tr>\n
End Time<\/th>\n08\/18\/2023 07:00:00<\/td>\n<\/tr>\n
Message Content<\/th>\n\n

Windows Autopatch has updated the categories and subcategories used when opening support requests. Our customers have requested a simple, yet expanded, set of choices that better align with the situations encountered where Autopatch support and assistance is solicited. <\/p>\n

[When this will happen:] <\/p>\n

July 1, 2023 <\/p>\n

[How will this affect your organization:] <\/p>\n

The expanded category and sub-category choices will simplify the process for IT Admins when creating the requests and will reduce the time it takes to get Windows Autopatch support requests to the right person to address the issue. <\/p>\n

These changes will only apply to open and new tickets. Previously closed tickets will not be impacted. <\/p>\n

[What you need to do to prepare:] <\/p>\n

Notify your IT Admins who submit tickets that this change is coming.<\/p>\n<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\n

Windows Autopatch \u3067\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u8981\u6c42\u3092\u958b\u304f\u3068\u304d\u306b\u4f7f\u7528\u3055\u308c\u308b\u30ab\u30c6\u30b4\u30ea\u3068\u30b5\u30d6\u30ab\u30c6\u30b4\u30ea\u304c\u66f4\u65b0\u3055\u308c\u307e\u3057\u305f\u3002 \u304a\u5ba2\u69d8\u306f\u3001Autopatch\u306e\u30b5\u30dd\u30fc\u30c8\u3068\u652f\u63f4\u304c\u6c42\u3081\u3089\u308c\u308b\u72b6\u6cc1\u306b\u3088\u308a\u9069\u3057\u305f\u3001\u30b7\u30f3\u30d7\u30eb\u3067\u3042\u308a\u306a\u304c\u3089\u62e1\u5f35\u3055\u308c\u305f\u4e00\u9023\u306e\u9078\u629e\u80a2\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n

[\u3053\u308c\u304c\u8d77\u3053\u308b\u3068\u304d:]<\/p>\n

2023\u5e747\u67081\u65e5<\/p>\n

[\u3053\u308c\u306f\u7d44\u7e54\u306b\u3069\u306e\u3088\u3046\u306b\u5f71\u97ff\u3057\u307e\u3059\u304b:]<\/p>\n

\u30ab\u30c6\u30b4\u30ea\u3068\u30b5\u30d6\u30ab\u30c6\u30b4\u30ea\u306e\u9078\u629e\u80a2\u304c\u62e1\u5f35\u3055\u308c\u305f\u3053\u3068\u3067\u3001IT \u7ba1\u7406\u8005\u304c\u8981\u6c42\u3092\u4f5c\u6210\u3059\u308b\u969b\u306e\u30d7\u30ed\u30bb\u30b9\u304c\u7c21\u7d20\u5316\u3055\u308c\u3001\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b Windows Autopatch \u30b5\u30dd\u30fc\u30c8\u8981\u6c42\u3092\u9001\u4fe1\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u3089\u306e\u5909\u66f4\u306f\u3001\u30aa\u30fc\u30d7\u30f3\u30c1\u30b1\u30c3\u30c8\u3068\u65b0\u898f\u30c1\u30b1\u30c3\u30c8\u306b\u306e\u307f\u9069\u7528\u3055\u308c\u307e\u3059\u3002 \u4ee5\u524d\u306b\u30af\u30ed\u30fc\u30ba\u3055\u308c\u305f\u30c1\u30b1\u30c3\u30c8\u306f\u5f71\u97ff\u3092\u53d7\u3051\u307e\u305b\u3093\u3002<\/p>\n

[\u6e96\u5099\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u3053\u3068:]<\/p>\n

\u30c1\u30b1\u30c3\u30c8\u3092\u9001\u4fe1\u3059\u308b IT \u7ba1\u7406\u8005\u306b\u3001\u3053\u306e\u5909\u66f4\u304c\u4e88\u5b9a\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u901a\u77e5\u3057\u307e\u3059\u3002<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MC591864 | Windows Autopatch is updating ticket categories to reduce how long it takes to resolve your support […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2001","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/2001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=2001"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/2001\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=2001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=2001"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=2001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}