{"id":2010,"date":"2023-06-19T05:00:49","date_gmt":"2023-06-18T20:00:49","guid":{"rendered":"https:\/\/m365jp.xyz\/?p=2010"},"modified":"2023-06-19T05:11:05","modified_gmt":"2023-06-18T20:11:05","slug":"servicedegradation-ex591239-exchange-online-users-may-be-unable-to-view-email-message-contents-within-shared-archive-mailbox-search-results-in-outlook-on-the-web-4","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2023-06-19-servicedegradation-ex591239-exchange-online-users-may-be-unable-to-view-email-message-contents-within-shared-archive-mailbox-search-results-in-outlook-on-the-web-4","title":{"rendered":"[serviceDegradation] EX591239 | Exchange Online | Users may be unable to view email message contents within shared archive mailbox search results in Outlook on the web"},"content":{"rendered":"
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EX591239 | Exchange Online | Users may be unable to view email message contents within shared archive mailbox search results in Outlook on the web<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to view email message contents within shared archive mailbox search results in Outlook on the web.<\/td>\n<\/tr>\n
Last Updated<\/th>\n06\/18\/2023 19:57:40<\/td>\n<\/tr>\n
Start Time<\/th>\n06\/16\/2023 12:59:54<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may be unable to view email message contents within shared archive mailbox search results in Outlook on the web<\/p>\n

User impact: Users may be unable to view email message contents within shared archive mailbox search results in Outlook on the web.<\/p>\n

More info: The impact may occur when searching directly in a shared archive mailbox in Outlook on the web, as well as searching all folders in a shared primary mailbox if it has a shared archive mailbox enabled in Outlook on the web. Affected users see the following error message while trying to move the affected search content or view it in the Reading Pane: “Your message can’t be displayed right now.”<\/p>\n

Since impact is specific to Outlook on the web, users can leverage the Outlook desktop client for this task if they have access to that method. Additionally, users can double-click the affected email in the search result list to view its contents in a new window.<\/p>\n

Current status: Our investigation into the root cause has identified a service update which we suspect may be incorrectly routing the search requests. We’re further analyzing the service change to confirm if it’s the source for this event, so that we can determine our available options for remediating the impact. In parallel, we’ve confirmed that our fix has completed testing, and will be viable for addressing the impact to searches of shared archive mailboxes within Outlook on the web. Once we’ve confirmed a solution for addressing the incorrectly routed search requests, these two deployments in unison are expected to remediate the impact. <\/p>\n

Scope of impact: This event may impact users who attempt to search shared archive mailboxes directly or in shared primary mailboxes in Outlook on the web and then view the email message contents in the Reading Pane.<\/p>\n

Root cause: Shared archive mailbox search results are being wrongly identified as primary mailbox search results, which is causing search requests for the shared archive mailboxes to be incorrectly routed when users attempt to view the search contents in the Reading Pane in Outlook on the web.<\/p>\n

Next update by: Monday, June 19, 2023, at 9:30 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u30e6\u30fc\u30b6\u30fc\u304c Outlook on web \u3067\u5171\u6709\u30a2\u30fc\u30ab\u30a4\u30d6 \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306e\u691c\u7d22\u7d50\u679c\u5185\u306e\u96fb\u5b50\u30e1\u30fc\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u5185\u5bb9\u3092\u8868\u793a\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b<\/p>\n

\u30e6\u30fc\u30b6\u3078\u306e\u5f71\u97ff:\u30e6\u30fc\u30b6\u304c Outlook on the web \u3067\u5171\u6709\u30a2\u30fc\u30ab\u30a4\u30d6 \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306e\u691c\u7d22\u7d50\u679c\u5185\u306e\u96fb\u5b50\u30e1\u30fc\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u5185\u5bb9\u3092\u8868\u793a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831: Outlook on the web \u3067\u5171\u6709\u30a2\u30fc\u30ab\u30a4\u30d6 \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u3092\u76f4\u63a5\u691c\u7d22\u3059\u308b\u5834\u5408\u3001\u304a\u3088\u3073 Outlook on the web \u3067\u5171\u6709\u30a2\u30fc\u30ab\u30a4\u30d6 \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u304c\u6709\u52b9\u306b\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u5171\u6709\u30d7\u30e9\u30a4\u30de\u30ea \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u5185\u306e\u3059\u3079\u3066\u306e\u30d5\u30a9\u30eb\u30c0\u30fc\u3092\u691c\u7d22\u3059\u308b\u5834\u5408\u3001\u5f71\u97ff\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30e6\u30fc\u30b6\u30fc\u306b\u306f\u3001\u5f71\u97ff\u3092\u53d7\u3051\u308b\u691c\u7d22\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u79fb\u52d5\u3057\u3088\u3046\u3068\u3057\u305f\u308a\u3001\u95b2\u89a7\u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u8868\u793a\u3057\u3088\u3046\u3068\u3057\u305f\u308a\u3059\u308b\u3068\u304d\u306b\u3001\u300c\u73fe\u5728\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8868\u793a\u3067\u304d\u307e\u305b\u3093\u300d\u3068\u3044\u3046\u30a8\u30e9\u30fc \u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u306f Web \u4e0a\u306e Outlook \u306b\u56fa\u6709\u306e\u3082\u306e\u3067\u3042\u308b\u305f\u3081\u3001\u30e6\u30fc\u30b6\u30fc\u304c Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u5834\u5408\u306f\u3001\u3053\u306e\u30bf\u30b9\u30af\u306b Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u691c\u7d22\u7d50\u679c\u30ea\u30b9\u30c8\u3067\u5f71\u97ff\u3092\u53d7\u3051\u308b\u96fb\u5b50\u30e1\u30fc\u30eb\u3092\u30c0\u30d6\u30eb\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u305d\u306e\u5185\u5bb9\u3092\u65b0\u3057\u3044\u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u8868\u793a\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u73fe\u5728\u306e\u72b6\u614b: \u6839\u672c\u539f\u56e0\u306e\u8abf\u67fb\u306b\u3088\u308a\u3001\u691c\u7d22\u8981\u6c42\u304c\u8aa4\u3063\u3066\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3068\u601d\u308f\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u7279\u5b9a\u3055\u308c\u307e\u3057\u305f\u3002\u30b5\u30fc\u30d3\u30b9\u306e\u5909\u66f4\u3092\u3055\u3089\u306b\u5206\u6790\u3057\u3066\u3001\u305d\u308c\u304c\u3053\u306e\u30a4\u30d9\u30f3\u30c8\u306e\u30bd\u30fc\u30b9\u3067\u3042\u308b\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3057\u3001\u5f71\u97ff\u3092\u4fee\u5fa9\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u53ef\u80fd\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u6c7a\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u4e26\u884c\u3057\u3066\u3001\u4fee\u6b63\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u30c6\u30b9\u30c8\u304c\u5b8c\u4e86\u3057\u3001Outlook on the web \u5185\u306e\u5171\u6709\u30a2\u30fc\u30ab\u30a4\u30d6 \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306e\u691c\u7d22\u3078\u306e\u5f71\u97ff\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u5b9f\u884c\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002\u8aa4\u3063\u3066\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u305f\u691c\u7d22\u8981\u6c42\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u78ba\u8a8d\u3057\u305f\u3089\u3001\u3053\u308c\u3089 2 \u3064\u306e\u30c7\u30d7\u30ed\u30a4\u304c\u9023\u643a\u3057\u3066\u5f71\u97ff\u3092\u4fee\u5fa9\u3059\u308b\u3053\u3068\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u306e\u7bc4\u56f2: \u3053\u306e\u30a4\u30d9\u30f3\u30c8\u306f\u3001Outlook on the web \u3067\u5171\u6709\u30a2\u30fc\u30ab\u30a4\u30d6 \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u3092\u76f4\u63a5\u691c\u7d22\u3059\u308b\u304b\u3001\u5171\u6709\u30d7\u30e9\u30a4\u30de\u30ea \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u3067\u691c\u7d22\u3057\u3001\u95b2\u89a7\u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u96fb\u5b50\u30e1\u30fc\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u5185\u5bb9\u3092\u8868\u793a\u3057\u3088\u3046\u3068\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6839\u672c\u539f\u56e0: \u5171\u6709\u30a2\u30fc\u30ab\u30a4\u30d6 \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306e\u691c\u7d22\u7d50\u679c\u304c\u30d7\u30e9\u30a4\u30de\u30ea \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306e\u691c\u7d22\u7d50\u679c\u3068\u3057\u3066\u8aa4\u3063\u3066\u8b58\u5225\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u30e6\u30fc\u30b6\u30fc\u304c Outlook on the web \u306e\u95b2\u89a7\u30a6\u30a3\u30f3\u30c9\u30a6\u3067\u691c\u7d22\u5185\u5bb9\u3092\u8868\u793a\u3057\u3088\u3046\u3068\u3059\u308b\u3068\u3001\u5171\u6709\u30a2\u30fc\u30ab\u30a4\u30d6 \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306e\u691c\u7d22\u8981\u6c42\u304c\u6b63\u3057\u304f\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u307e\u305b\u3093\u3002<\/p>\n

\u6b21\u306e\u66f4\u65b0\u671f\u9650: 2023\u5e746\u670819\u65e5(\u6708)\u5348\u5f8c9\u664230\u5206 (UTC)<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

EX591239 | Exchange Online | Users may be unable to view email message contents within shared archive mailbox […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2010","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/2010","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=2010"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/2010\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=2010"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=2010"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=2010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}