{"id":3242,"date":"2023-09-16T08:02:08","date_gmt":"2023-09-15T23:02:08","guid":{"rendered":"https:\/\/m365jp.xyz\/?p=3242"},"modified":"2023-09-16T08:07:15","modified_gmt":"2023-09-15T23:07:15","slug":"servicerestored-ex675238-exchange-online-users-may-be-unable-to-access-the-exchange-online-service-through-multiple-connection-methods","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2023-09-16-servicerestored-ex675238-exchange-online-users-may-be-unable-to-access-the-exchange-online-service-through-multiple-connection-methods","title":{"rendered":"[serviceRestored] EX675238 | Exchange Online | Users may be unable to access the Exchange Online service through multiple connection methods"},"content":{"rendered":"
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EX675238 | Exchange Online | Users may be unable to access the Exchange Online service through multiple connection methods<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may have been unable to access the Exchange Online service through multiple connection methods.<\/td>\n<\/tr>\n
Last Updated<\/th>\n09\/15\/2023 22:55:01<\/td>\n<\/tr>\n
Start Time<\/th>\n09\/12\/2023 16:00:00<\/td>\n<\/tr>\n
End Time<\/th>\n09\/15\/2023 21:40:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may be unable to access the Exchange Online service through multiple connection methods<\/p>\n

User impact: Users may have been unable to access the Exchange Online service through multiple connection methods.<\/p>\n

More info: The affected connection methods included:
– Outlook for the web
– Representational State Transfer (REST) API
– Calendar access through the Microsoft Teams apps
– Search through Microsoft Teams desktop client and web app<\/p>\n

Some users may have received a message on the Outlook desktop client stating “Outlook is trying to retrieve data from the Microsoft Exchange Server outlook.office365.com”<\/p>\n

Users may also have been unable to back up their mailboxes through third-party apps when leveraging Exchange Web Services (EWS).<\/p>\n

Final status: We’ve finished applying our configuration changes to expedite resolution and confirmed via service health telemetry information that all impacted scenarios have been remediated successfully.<\/p>\n

Scope of impact: This issue may have potentially impacted any user attempting to access the Exchange Online service through Outlook for the web, methods utilizing the REST API, or their calendar through the Microsoft Teams apps.<\/p>\n

Start time: Tuesday, September 12, 2023, at 4:00 PM UTC<\/p>\n

End time: Friday, September 15, 2023, at 9:40 PM UTC<\/p>\n

Root cause: A recent change intended to provide an updated method for our search service to perform searches introduced the latency responsible for impact.<\/p>\n

Next steps:
– We’re reviewing our change testing and validation procedures to identify how impact was missed and better prevent similar future occurrences.<\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u30e6\u30fc\u30b6\u30fc\u304c\u8907\u6570\u306e\u63a5\u7d9a\u65b9\u6cd5\u3067 Exchange Online \u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308b<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u304c\u8907\u6570\u306e\u63a5\u7d9a\u65b9\u6cd5\u3067 Exchange Online \u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831: \u5f71\u97ff\u3092\u53d7\u3051\u308b\u63a5\u7d9a\u65b9\u6cd5\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002
– \u30a6\u30a7\u30d6\u306e\u898b\u901a\u3057
– \u8868\u73fe\u72b6\u614b\u8ee2\u9001 (REST) API
– Microsoft Teams\u30a2\u30d7\u30ea\u3092\u4ecb\u3057\u305f\u30ab\u30ec\u30f3\u30c0\u30fc\u30a2\u30af\u30bb\u30b9
– Microsoft Teams\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3068Web\u30a2\u30d7\u30ea\u3092\u4ecb\u3057\u3066\u691c\u7d22<\/p>\n

\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3067 “Outlook \u306f Microsoft Exchange Server outlook.office365.com \u304b\u3089\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059” \u3068\u3044\u3046\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u53d7\u4fe1\u3057\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u307e\u305f\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u3001Exchange Web \u30b5\u30fc\u30d3\u30b9 (EWS) \u3092\u5229\u7528\u3059\u308b\u3068\u304d\u306b\u3001\u30b5\u30fc\u30c9 \u30d1\u30fc\u30c6\u30a3\u88fd\u306e\u30a2\u30d7\u30ea\u3092\u4f7f\u7528\u3057\u3066\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u3092\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6700\u7d42\u7684\u306a\u72b6\u614b: \u89e3\u6c7a\u3092\u8fc5\u901f\u5316\u3059\u308b\u305f\u3081\u306e\u69cb\u6210\u5909\u66f4\u306e\u9069\u7528\u304c\u5b8c\u4e86\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u6b63\u5e38\u6027\u30c6\u30ec\u30e1\u30c8\u30ea\u60c5\u5831\u3092\u4f7f\u7528\u3057\u3066\u3001\u5f71\u97ff\u3092\u53d7\u3051\u308b\u3059\u3079\u3066\u306e\u30b7\u30ca\u30ea\u30aa\u304c\u6b63\u5e38\u306b\u4fee\u5fa9\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u306e\u7bc4\u56f2: \u3053\u306e\u554f\u984c\u306f\u3001Web \u7528 Outlook \u3092\u4ecb\u3057\u3066 Exchange Online \u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3001REST API \u3092\u5229\u7528\u3059\u308b\u30e1\u30bd\u30c3\u30c9\u3001\u307e\u305f\u306fMicrosoft Teams\u30a2\u30d7\u30ea\u3092\u4ecb\u3057\u3066\u4e88\u5b9a\u8868\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3059\u308b\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u523b: 2023 \u5e74 9 \u6708 12 \u65e5\u706b\u66dc\u65e5\u5348\u5f8c 4:00 UTC<\/p>\n

\u7d42\u4e86\u6642\u9593: 2023 \u5e74 9 \u6708 15 \u65e5\u91d1\u66dc\u65e5\u5348\u5f8c 9 \u6642 40 \u5206 (UTC)<\/p>\n

\u6839\u672c\u539f\u56e0: \u691c\u7d22\u30b5\u30fc\u30d3\u30b9\u304c\u691c\u7d22\u3092\u5b9f\u884c\u3059\u308b\u305f\u3081\u306e\u66f4\u65b0\u3055\u308c\u305f\u65b9\u6cd5\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u6700\u8fd1\u306e\u5909\u66f4\u306b\u3088\u308a\u3001\u5f71\u97ff\u306e\u539f\u56e0\u3068\u306a\u308b\u5f85\u6a5f\u6642\u9593\u304c\u5c0e\u5165\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u5909\u66f4\u30c6\u30b9\u30c8\u3068\u691c\u8a3c\u306e\u624b\u9806\u3092\u898b\u76f4\u3057\u3066\u3001\u5f71\u97ff\u304c\u3069\u306e\u3088\u3046\u306b\u898b\u843d\u3068\u3055\u308c\u305f\u304b\u3092\u7279\u5b9a\u3057\u3001\u540c\u69d8\u306e\u5c06\u6765\u306e\u767a\u751f\u3092\u3088\u308a\u9069\u5207\u306b\u9632\u6b62\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306f\u30a4\u30d9\u30f3\u30c8\u306e\u6700\u7d42\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3067\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

EX675238 | Exchange Online | Users may be unable to access the Exchange Online service through multiple connec […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3242","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/3242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=3242"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/3242\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=3242"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=3242"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=3242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}