{"id":3984,"date":"2023-11-10T21:00:30","date_gmt":"2023-11-10T12:00:30","guid":{"rendered":"https:\/\/m365jp.xyz\/?p=3984"},"modified":"2023-11-10T21:15:48","modified_gmt":"2023-11-10T12:15:48","slug":"servicerestored-mo688737-microsoft-365-suite-unable-to-access-one-or-more-microsoft-365-services","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2023-11-10-servicerestored-mo688737-microsoft-365-suite-unable-to-access-one-or-more-microsoft-365-services","title":{"rendered":"[serviceRestored] MO688737 | Microsoft 365 suite | Unable to access one or more Microsoft 365 services"},"content":{"rendered":"
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MO688737 | Microsoft 365 suite | Unable to access one or more Microsoft 365 services<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may have been unable to access one or more Microsoft 365 services.<\/td>\n<\/tr>\n
Last Updated<\/th>\n11\/10\/2023 11:29:26<\/td>\n<\/tr>\n
Start Time<\/th>\n11\/10\/2023 08:50:00<\/td>\n<\/tr>\n
End Time<\/th>\n11\/10\/2023 10:42:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Unable to access one or more Microsoft 365 services<\/p>\n

User impact: Users may have been unable to access one or more Microsoft 365 services.<\/p>\n

Final status: We determined that an artificial increase in synthetic network traffic resulted in DNS issues. We’ve made configuration changes within the networking infrastructure to remediate impact. We’ve monitored the service and have confirmed that the issue is resolved.<\/p>\n

More info: The majority of reports were for impact to Microsoft Teams. Impact may have included, but was not limited to: <\/p>\n

Microsoft Teams
– Users may have been unable to make or receive calls.
– Users may have been unable to join meetings.
– Users may have been unable to send and receive messages.
– Users may have been unable to create new Chats or Channels.
– Users may have seen incorrect presence information.<\/p>\n

Exchange Online
– Users may have been unable to send or receive email.<\/p>\n

Power Apps
– Users may have been unable to access the service.<\/p>\n

Power Automate
– Users may have been unable to access the service.<\/p>\n

Scope of impact: This issue primarily impacted users attempting to access the service from within the European region. However, due to the nature of the issues, users from other regions may have been affected.<\/p>\n

Start time: Friday, November 10, 2023, at 8:50 AM UTC<\/p>\n

End time: Friday, November 10, 2023, at 10:42 AM UTC<\/p>\n

Preliminary Root cause: An artificial increase in synthetic network traffic resulted in DNS issues, causing impact.<\/p>\n

Next Steps:
– We’re further reviewing the event and the circumstances that lead to impact, so that we can identify next steps that’ll help us improve the reliability and resiliency of our service.<\/p>\n

We\u2019ll publish a Post-Incident Report for this event within five business days.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: 1 \u3064\u4ee5\u4e0a\u306e Microsoft 365 \u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u305b\u3093<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u304c 1 \u3064\u4ee5\u4e0a\u306e Microsoft 365 \u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6700\u7d42\u30b9\u30c6\u30fc\u30bf\u30b9:\u5408\u6210\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u306e\u4eba\u70ba\u7684\u306a\u5897\u52a0\u304cDNS\u306e\u554f\u984c\u3092\u5f15\u304d\u8d77\u3053\u3057\u305f\u3068\u5224\u65ad\u3057\u307e\u3057\u305f\u3002\u5f71\u97ff\u3092\u4fee\u5fa9\u3059\u308b\u305f\u3081\u306b\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u5185\u306e\u69cb\u6210\u3092\u5909\u66f4\u3057\u307e\u3057\u305f\u3002\u30b5\u30fc\u30d3\u30b9\u3092\u76e3\u8996\u3057\u3001\u554f\u984c\u304c\u89e3\u6c7a\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831: \u30ec\u30dd\u30fc\u30c8\u306e\u5927\u90e8\u5206\u306f\u3001Microsoft Teams \u3078\u306e\u5f71\u97ff\u306b\u95a2\u3059\u308b\u3082\u306e\u3067\u3057\u305f\u3002\u5f71\u97ff\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u306b\u9650\u5b9a\u3055\u308c\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n

Microsoft Teams
– \u30e6\u30fc\u30b6\u30fc\u304c\u96fb\u8a71\u3092\u304b\u3051\u305f\u308a\u53d7\u3051\u305f\u308a\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002
– \u30e6\u30fc\u30b6\u30fc\u304c\u30df\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u53c2\u52a0\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002
– \u30e6\u30fc\u30b6\u30fc\u304c\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u9001\u53d7\u4fe1\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002
– \u30e6\u30fc\u30b6\u30fc\u304c\u65b0\u3057\u3044\u30c1\u30e3\u30c3\u30c8\u3084\u30c1\u30e3\u30cd\u30eb\u3092\u4f5c\u6210\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002
– \u30e6\u30fc\u30b6\u30fc\u306b\u8aa4\u3063\u305f\u30d7\u30ec\u30bc\u30f3\u30b9\u60c5\u5831\u304c\u8868\u793a\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

Exchange Online(\u82f1\u8a9e)
– \u30e6\u30fc\u30b6\u30fc\u304c\u30e1\u30fc\u30eb\u3092\u9001\u53d7\u4fe1\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

Power Apps
– \u30e6\u30fc\u30b6\u30fc\u304c\u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

Power Automate
– \u30e6\u30fc\u30b6\u30fc\u304c\u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u3053\u306e\u554f\u984c\u306f\u3001\u4e3b\u306b\u30e8\u30fc\u30ed\u30c3\u30d1\u5730\u57df\u5185\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3057\u305f\u3002\u305f\u3060\u3057\u3001\u554f\u984c\u306e\u6027\u8cea\u4e0a\u3001\u4ed6\u306e\u5730\u57df\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u5f71\u97ff\u3092\u53d7\u3051\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u523b: 2023 \u5e74 11 \u6708 10 \u65e5 (\u91d1) \u5348\u524d 8 \u6642 50 \u5206 (UTC)<\/p>\n

\u7d42\u4e86\u6642\u523b: 2023 \u5e74 11 \u6708 10 \u65e5 (\u91d1) \u5348\u524d 10 \u6642 42 \u5206 (UTC)<\/p>\n

\u66ab\u5b9a\u7684\u306a\u6839\u672c\u539f\u56e0:\u5408\u6210\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u306e\u4eba\u70ba\u7684\u306a\u5897\u52a0\u306b\u3088\u308a\u3001DNS\u306e\u554f\u984c\u304c\u767a\u751f\u3057\u3001\u5f71\u97ff\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u30b5\u30fc\u30d3\u30b9\u306e\u4fe1\u983c\u6027\u3068\u56de\u5fa9\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u306e\u306b\u5f79\u7acb\u3064\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u7279\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u30a4\u30d9\u30f3\u30c8\u3068\u5f71\u97ff\u306b\u3064\u306a\u304c\u308b\u72b6\u6cc1\u3092\u3055\u3089\u306b\u78ba\u8a8d\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u306e\u30a4\u30d9\u30f3\u30c8\u306e\u4e8b\u5f8c\u30ec\u30dd\u30fc\u30c8\u306f\u30015\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MO688737 | Microsoft 365 suite | Unable to access one or more Microsoft 365 services Status serviceRestored Cl […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3984","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/3984","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=3984"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/3984\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=3984"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=3984"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=3984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}