{"id":4111,"date":"2023-11-21T14:01:16","date_gmt":"2023-11-21T05:01:16","guid":{"rendered":"https:\/\/m365jp.xyz\/?p=4111"},"modified":"2023-11-21T14:15:12","modified_gmt":"2023-11-21T05:15:12","slug":"mc680788-updated-pin-based-verification-process-for-support-callers","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2023-11-21-mc680788-updated-pin-based-verification-process-for-support-callers","title":{"rendered":"MC680788 | (Updated) Pin based verification process for support callers"},"content":{"rendered":"
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MC680788 | (Updated) Pin based verification process for support callers<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n
Classification<\/th>\nplanForChange<\/td>\n<\/tr>\n
Last Updated<\/th>\n11\/21\/2023 04:46:32<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/11\/2023 22:58:29<\/td>\n<\/tr>\n
End Time<\/th>\n12\/31\/2023 08:00:00<\/td>\n<\/tr>\n
Action Required By Date<\/th>\n2023-11-01T07:00:00Z<\/td>\n<\/tr>\n
Message Content<\/th>\n\n

Updated November 21, 2023: We have updated this message to reflect that the change impacts administrators only and not end users. Thank you for your feedback.<\/p>\n

In 2020, we added a PIN-based verification step to our existing phone-based verification process, to better protect your organization. If you call support, the Microsoft support representative will send a verification code to your registered email or phone in your Admin Center profile. Provide this code to the support representative to grant them access to your organization\u2019s account.<\/p>\n

[How this will affect your organization:] <\/p>\n

This change will be enforced as of November 1, 2023 <\/p>\n

[How this affects your organization:]<\/p>\n

Starting November 1, 2023, this enhanced verification will be required to open and manage a phone-initiated case with Support. <\/p>\n

[What you need to do to prepare:] <\/p>\n

To help ensure an expedited Support experience, admins with appropriate permissions can update their profile contact information in Admin center->Users->Active users->Admin Name->Manage contact information<\/a><\/i>.<\/p>\n<\/td>\n<\/tr>\n

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