{"id":4808,"date":"2024-01-19T16:01:05","date_gmt":"2024-01-19T07:01:05","guid":{"rendered":"https:\/\/m365jp.tk\/?p=4808"},"modified":"2024-01-19T16:08:42","modified_gmt":"2024-01-19T07:08:42","slug":"servicerestored-it708237-microsoft-intune-some-users-newly-enrolled-macos-devices-may-be-unable-to-access-the-company-portal-within-microsoft-intune","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-01-19-servicerestored-it708237-microsoft-intune-some-users-newly-enrolled-macos-devices-may-be-unable-to-access-the-company-portal-within-microsoft-intune","title":{"rendered":"[serviceRestored] IT708237 | Microsoft Intune | Some users\u2019 newly enrolled macOS devices may be unable to access the Company Portal within Microsoft Intune"},"content":{"rendered":"
\n
\n
\n\n\n\n
IT708237 | Microsoft Intune | Some users\u2019 newly enrolled macOS devices may be unable to access the Company Portal within Microsoft Intune<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers\u2019 newly enrolled macOS devices may have been unable to access the Company Portal within Microsoft Intune.<\/td>\n<\/tr>\n
Last Updated<\/th>\n01\/19\/2024 06:33:24<\/td>\n<\/tr>\n
Start Time<\/th>\n01\/09\/2024 17:23:00<\/td>\n<\/tr>\n
End Time<\/th>\n01\/19\/2024 05:00:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users\u2019 newly enrolled macOS devices may be unable to access the Company Portal within Microsoft Intune<\/p>\n

User impact: Users\u2019 newly enrolled macOS devices may have been unable to access the Company Portal within Microsoft Intune.<\/p>\n

More info: Additionally, this event may have impacted existing macOS devices that needed to be re-registered for any reason.<\/p>\n

Impacted users received the error message “There was an issue registering your device” when attempting to enroll their Mac devices with the company portal.<\/p>\n

Final status: We reverted the offending update and monitored the environment to validate that the impact was remediated.<\/p>\n

Scope of impact: Some users who’ve recently enrolled their Mac devices may have been impacted.<\/p>\n

Start time: Tuesday, January 9, 2024, at 5:23 PM UTC<\/p>\n

End time: Friday, January 19, 2024, at 5:00 AM UTC<\/p>\n

Root cause: A recent service update which intended to update a portion of the Microsoft Intune service infrastructure was causing some users to be unable to access the Company Portal on newly enrolled devices.<\/p>\n

Next steps:
– We’re reviewing our service update procedures to improve our methods of identifying and preventing similar problems with future updates.<\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306e\u65b0\u3057\u304f\u767b\u9332\u3055\u308c\u305f macOS \u30c7\u30d0\u30a4\u30b9\u304c\u3001Microsoft Intune\u5185\u306e\u30dd\u30fc\u30bf\u30eb \u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u306e\u65b0\u3057\u304f\u767b\u9332\u3055\u308c\u305f macOS \u30c7\u30d0\u30a4\u30b9\u304c\u3001Microsoft Intune \u5185\u306e\u30dd\u30fc\u30bf\u30eb \u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u3055\u3089\u306b\u3001\u3053\u306e\u30a4\u30d9\u30f3\u30c8\u306f\u3001\u4f55\u3089\u304b\u306e\u7406\u7531\u3067\u518d\u767b\u9332\u304c\u5fc5\u8981\u306a\u65e2\u5b58\u306emacOS\u30c7\u30d0\u30a4\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u3092\u53d7\u3051\u305f\u30e6\u30fc\u30b6\u30fc\u306f\u3001Mac \u30c7\u30d0\u30a4\u30b9\u3092\u30dd\u30fc\u30bf\u30eb \u30b5\u30a4\u30c8\u306b\u767b\u9332\u3057\u3088\u3046\u3068\u3057\u305f\u3068\u304d\u306b\u3001”\u30c7\u30d0\u30a4\u30b9\u306e\u767b\u9332\u306b\u554f\u984c\u304c\u3042\u308a\u307e\u3057\u305f” \u3068\u3044\u3046\u30a8\u30e9\u30fc \u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u53d7\u3051\u53d6\u308a\u307e\u3057\u305f\u3002<\/p>\n

\u6700\u7d42\u72b6\u614b: \u554f\u984c\u306e\u3042\u308b\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5143\u306b\u623b\u3057\u3001\u74b0\u5883\u3092\u76e3\u8996\u3057\u3066\u3001\u5f71\u97ff\u304c\u4fee\u5fa9\u3055\u308c\u305f\u3053\u3068\u3092\u691c\u8a3c\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u6700\u8fd1 Mac \u30c7\u30d0\u30a4\u30b9\u3092\u767b\u9332\u3057\u305f\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u5f71\u97ff\u3092\u53d7\u3051\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u523b: 2024 \u5e74 1 \u6708 9 \u65e5 (\u706b) \u5348\u5f8c 5 \u6642 23 \u5206 (UTC)<\/p>\n

\u7d42\u4e86\u6642\u523b: 2024 \u5e74 1 \u6708 19 \u65e5 (\u91d1) 5:00 AM UTC<\/p>\n

\u6839\u672c\u539f\u56e0: Microsoft Intune \u30b5\u30fc\u30d3\u30b9 \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u4e00\u90e8\u3092\u66f4\u65b0\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u6700\u8fd1\u306e\u30b5\u30fc\u30d3\u30b9\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3088\u308a\u3001\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u65b0\u3057\u304f\u767b\u9332\u3055\u308c\u305f\u30c7\u30d0\u30a4\u30b9\u3067\u30dd\u30fc\u30bf\u30eb \u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u304f\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u4eca\u5f8c\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3067\u540c\u69d8\u306e\u554f\u984c\u3092\u7279\u5b9a\u3057\u3066\u9632\u6b62\u3059\u308b\u65b9\u6cd5\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u66f4\u65b0\u624b\u9806\u3092\u898b\u76f4\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u304c\u30a4\u30d9\u30f3\u30c8\u306e\u6700\u7d42\u66f4\u65b0\u3067\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

IT708237 | Microsoft Intune | Some users\u2019 newly enrolled macOS devices may be unable to access the Company Por […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4808","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/4808","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=4808"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/4808\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=4808"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=4808"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=4808"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}