{"id":5882,"date":"2024-04-05T04:01:07","date_gmt":"2024-04-04T19:01:07","guid":{"rendered":"https:\/\/m365jp.net\/?p=5882"},"modified":"2024-04-05T04:15:27","modified_gmt":"2024-04-04T19:15:27","slug":"servicedegradation-ex764050-exchange-online-users-may-be-intermittently-unable-to-download-attachments-or-view-embedded-images-in-outlook-on-the-web-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-04-05-servicedegradation-ex764050-exchange-online-users-may-be-intermittently-unable-to-download-attachments-or-view-embedded-images-in-outlook-on-the-web-2","title":{"rendered":"[serviceDegradation] EX764050 | Exchange Online | Users may be intermittently unable to download attachments or view embedded images in Outlook on the web"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">EX764050 | Exchange Online | Users may be intermittently unable to download attachments or view embedded images in Outlook on the web<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Status<\/th>\n<td class=\"bad\">serviceDegradation<\/td>\n<\/tr>\n<tr>\n<th>Classification<\/th>\n<td>advisory<\/td>\n<\/tr>\n<tr>\n<th>User Impact<\/th>\n<td>Users may be intermittently unable to download attachments or view embedded images in Outlook on the web.<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>04\/04\/2024 18:15:58<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>04\/01\/2024 14:13:48<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td><\/td>\n<\/tr>\n<tr>\n<th>Latest Message<\/th>\n<td>Title: Users may be intermittently unable to download attachments or view embedded images in Outlook on the web<\/p>\n<p>  User impact: Users may be intermittently unable to download attachments or view embedded images in Outlook on the web.<\/p>\n<p>  More info: Users may see the following error message when an attachment fails to download: \u201cError downloading the file content.\u201d We\u2019re validating whether this problem also intermittently impacts Outlook mobile.<\/p>\n<p>  As a potential workaround, downloading attachments and embedded image viewing may succeed after an affected user signs-out and then signs-in again to Outlook on the web, if appropriate.<\/p>\n<p>  Additionally, users can download attachments and view embedded images consistently through the Outlook desktop client, if available.<\/p>\n<p>  Current status: Development of the fix continues and once complete, we&#8217;ll deploy it to our internal testing environment and validate that it resolves this issue without further complications.<\/p>\n<p>  Scope of impact: Users attempting to download attachments and viewing embedded images in Outlook on the web may be intermittently impacted.<\/p>\n<p>  Root cause: A recent update, intended to improve the reliability of Outlook on the web, contains a code configuration issue that&#8217;s causing long running sessions, preventing attachment downloads and embedded image viewing.<\/p>\n<p>  Next update by: Thursday, April 4, 2024, at 9:00 PM UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>EX764050 | Exchange Online | Users may be intermittently unable to download attachments or view embedded image [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5882","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/5882","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=5882"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/5882\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=5882"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=5882"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=5882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}