{"id":5917,"date":"2024-04-09T05:00:56","date_gmt":"2024-04-08T20:00:56","guid":{"rendered":"https:\/\/m365jp.net\/?p=5917"},"modified":"2024-04-09T05:04:58","modified_gmt":"2024-04-08T20:04:58","slug":"servicedegradation-ex764050-exchange-online-users-may-be-intermittently-unable-to-download-attachments-or-view-embedded-images-in-outlook-on-the-web-4","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-04-09-servicedegradation-ex764050-exchange-online-users-may-be-intermittently-unable-to-download-attachments-or-view-embedded-images-in-outlook-on-the-web-4","title":{"rendered":"[serviceDegradation] EX764050 | Exchange Online | Users may be intermittently unable to download attachments or view embedded images in Outlook on the web"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">EX764050 | Exchange Online | Users may be intermittently unable to download attachments or view embedded images in Outlook on the web<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Status<\/th>\n<td class=\"bad\">serviceDegradation<\/td>\n<\/tr>\n<tr>\n<th>Classification<\/th>\n<td>advisory<\/td>\n<\/tr>\n<tr>\n<th>User Impact<\/th>\n<td>Users may be intermittently unable to download attachments or view embedded images in Outlook on the web.<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>04\/08\/2024 19:48:40<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>04\/01\/2024 14:13:48<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td><\/td>\n<\/tr>\n<tr>\n<th>Latest Message<\/th>\n<td>Title: Users may be intermittently unable to download attachments or view embedded images in Outlook on the web<\/p>\n<p>  User impact: Users may be intermittently unable to download attachments or view embedded images in Outlook on the web.<\/p>\n<p>  More info: Users may see the following error message when an attachment fails to download: \u201cError downloading the file content.\u201d We\u2019re validating whether this problem also intermittently impacts Outlook mobile.<\/p>\n<p>  As a potential workaround, downloading attachments and embedded image viewing may succeed after an affected user signs-out and then signs-in again to Outlook on the web, if appropriate.<\/p>\n<p>  Additionally, users can download attachments and view embedded images consistently through the Outlook desktop client, if available.<\/p>\n<p>  Current status: We&#8217;ve completed the internal validation process and started the fix deployment to the affected environment. We anticipate this will finish and remediate the impact by our next scheduled update on Thursday, April 11, 2024, at 9:00 PM UTC.<\/p>\n<p>  Scope of impact: Users attempting to download attachments and viewing embedded images in Outlook on the web may be intermittently impacted.<\/p>\n<p>  Start time: Friday, March 29, 2024, at 12:00 AM UTC<\/p>\n<p>  Root cause: A recent update, intended to improve the reliability of Outlook on the web, contains a code configuration issue that&#8217;s causing long running sessions, preventing attachment downloads and embedded image viewing.<\/p>\n<p>  Next update by: Thursday, April 11, 2024, at 9:00 PM UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>EX764050 | Exchange Online | Users may be intermittently unable to download attachments or view embedded image [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5917","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/5917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=5917"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/5917\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=5917"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=5917"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=5917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}