{"id":6183,"date":"2024-04-26T05:00:50","date_gmt":"2024-04-25T20:00:50","guid":{"rendered":"https:\/\/m365jp.net\/?p=6183"},"modified":"2024-04-26T05:11:39","modified_gmt":"2024-04-25T20:11:39","slug":"servicerestored-sp784244-sharepoint-online-users-experience-slow-loading-speeds-or-are-unable-to-access-sharepoint-online-sites","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-04-26-servicerestored-sp784244-sharepoint-online-users-experience-slow-loading-speeds-or-are-unable-to-access-sharepoint-online-sites","title":{"rendered":"[serviceRestored] SP784244 | SharePoint Online | Users experience slow loading speeds or are unable to access SharePoint Online sites"},"content":{"rendered":"
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SP784244 | SharePoint Online | Users experience slow loading speeds or are unable to access SharePoint Online sites<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers experienced slow loading speeds or were unable to access SharePoint Online sites.<\/td>\n<\/tr>\n
Last Updated<\/th>\n04\/25\/2024 19:23:50<\/td>\n<\/tr>\n
Start Time<\/th>\n04\/24\/2024 02:51:29<\/td>\n<\/tr>\n
End Time<\/th>\n04\/25\/2024 03:00:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users experience slow loading speeds or are unable to access SharePoint Online sites<\/p>\n

User impact: Users experienced slow loading speeds or were unable to access SharePoint Online sites.<\/p>\n

Final status: We\u2019ve completed the extended monitoring period and confirmed the restoration of the previous version of the network infrastructure configuration did resolve the issue. Our monitoring telemetry continues to indicate that service availability is healthy, and customers have confirmed mitigation.<\/p>\n

Scope of impact: Impact was specific to some users who were served through the affected infrastructure.<\/p>\n

Start time: Tuesday, April 23, 2024, at 9:00 PM UTC<\/p>\n

End time: Thursday, April 25, 2024, at 3:00 AM UTC<\/p>\n

Root cause: A recent feature update to internal network infrastructure configurations caused increased network latency, which resulted in slow loading speeds or access issues for SharePoint Online sites.<\/p>\n

Next Steps:
– We\u2019re reviewing our safe deployment procedures to identify any areas of improvement to better prevent issues like this from occurring in the future.
– For a more comprehensive list of the next steps and actions, please refer to the Post Incident Report document.<\/p>\n

We\u2019ll provide a final Post-Incident Report within 5 business days.<\/td>\n<\/tr>\n

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\u958b\u59cb\u6642\u523b: 2024 \u5e74 4 \u6708 23 \u65e5 (\u706b) \u5348\u5f8c 9:00 UTC<\/p>\n

\u7d42\u4e86\u6642\u523b: 2024 \u5e74 4 \u6708 25 \u65e5 (\u6728) 3:00 AM UTC<\/p>\n

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SP784244 | SharePoint Online | Users experience slow loading speeds or are unable to access SharePoint Online […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6183","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/6183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=6183"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/6183\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=6183"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=6183"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=6183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}