{"id":6887,"date":"2024-06-14T14:00:55","date_gmt":"2024-06-14T05:00:55","guid":{"rendered":"https:\/\/m365jp.net\/?p=6887"},"modified":"2024-06-14T14:15:48","modified_gmt":"2024-06-14T05:15:48","slug":"servicerestored-mo801333-microsoft-365-suite-users-file-related-operations-may-fail-within-various-microsoft-365-services","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-06-14-servicerestored-mo801333-microsoft-365-suite-users-file-related-operations-may-fail-within-various-microsoft-365-services","title":{"rendered":"[serviceRestored] MO801333 | Microsoft 365 suite | Users’ file related operations may fail within various Microsoft 365 services"},"content":{"rendered":"
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MO801333 | Microsoft 365 suite | Users’ file related operations may fail within various Microsoft 365 services <\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers’ file related operations may have failed within various Microsoft 365 services. <\/td>\n<\/tr>\n
Last Updated<\/th>\n06\/14\/2024 04:54:42<\/td>\n<\/tr>\n
Start Time<\/th>\n06\/13\/2024 05:21:45<\/td>\n<\/tr>\n
End Time<\/th>\n06\/14\/2024 03:30:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users’ file related operations may fail within various Microsoft 365 services<\/p>\n

User impact: Users’ file related operations may have failed within various Microsoft 365 services.<\/p>\n

More info: The impacted scenarios may have included but were not limited to the following,<\/p>\n

Microsoft Teams:
– Android and iOS users may have been unable to preview Microsoft Word and Microsoft PowerPoint files within the Microsoft Teams mobile app.
– Users may have been unable to open .zip downloads in Microsoft Teams.
– Users may have been unable to view PDF and image files shared with download disabled in Microsoft Teams desktop client and Microsoft Teams on the web.<\/p>\n

OneDrive for Business and SharePoint Online:
– Users may have been unable to view image files and HTML files in the OneDrive for Business app and OneDrive for Business on the web.
– Users may have been unable to download folders from SharePoint Online.
– Additionally, users may have experienced issues with image viewing, video streaming, and multi-file download in SharePoint Online.
– Users may have been unable to play videos in Microsoft Stream.<\/p>\n

Final status: We finished draining the residual queues and confirmed that impact is resolved.<\/p>\n

Scope of impact: Users who were attempting to perform file-related operations within various Microsoft 365 services may have been impacted.<\/p>\n

Start time: Thursday, June 13, 2024, at 12:30 AM UTC<\/p>\n

End time: Friday, June 14, 2024, at 3:30 AM UTC<\/p>\n

Preliminary root cause: A recent deployment for one of our file operation services resulted in an excessive amount of requests, causing the service to limit traffic, which then generated queues. <\/p>\n

Next steps:
– We\u2019re reviewing our change management process to determine how to prevent similar issues from occurring in the future.
– We\u2019re reviewing our internal alerting systems to more quickly detect and remediate similar future incidents prior to impact. <\/p>\n

We will publish a post-incident report within five business days.<\/td>\n<\/tr>\n

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Microsoft Teams \u306e\u5834\u5408:
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OneDrive for Business \u3068 SharePoint Online:
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\u6700\u7d42\u30b9\u30c6\u30fc\u30bf\u30b9: \u6b8b\u308a\u306e\u30ad\u30e5\u30fc\u306e\u30c9\u30ec\u30a4\u30f3\u304c\u5b8c\u4e86\u3057\u3001\u5f71\u97ff\u304c\u89e3\u6c7a\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u306e\u7bc4\u56f2: \u3055\u307e\u3056\u307e\u306a Microsoft 365 \u30b5\u30fc\u30d3\u30b9\u5185\u3067\u30d5\u30a1\u30a4\u30eb\u95a2\u9023\u306e\u64cd\u4f5c\u3092\u5b9f\u884c\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u305f\u30e6\u30fc\u30b6\u30fc\u304c\u5f71\u97ff\u3092\u53d7\u3051\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u523b: 2024 \u5e74 6 \u6708 13 \u65e5 (\u6728) \u5348\u524d 12 \u6642 30 \u5206 (UTC)<\/p>\n

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\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
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