{"id":7148,"date":"2024-07-04T05:00:49","date_gmt":"2024-07-03T20:00:49","guid":{"rendered":"https:\/\/m365jp.net\/?p=7148"},"modified":"2024-07-04T05:15:57","modified_gmt":"2024-07-03T20:15:57","slug":"servicerestored-mo807978-microsoft-365-suite-admins-may-be-unable-to-access-or-create-support-tickets-through-the-microsoft-365-admin-portal","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-07-04-servicerestored-mo807978-microsoft-365-suite-admins-may-be-unable-to-access-or-create-support-tickets-through-the-microsoft-365-admin-portal","title":{"rendered":"[serviceRestored] MO807978 | Microsoft 365 suite | Admins may be unable to access or create support tickets through the Microsoft 365 admin portal"},"content":{"rendered":"
\n
\n
\n\n\n\n
MO807978 | Microsoft 365 suite | Admins may be unable to access or create support tickets through the Microsoft 365 admin portal<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nAdmins may have been unable to access or create support tickets through the Microsoft 365 admin portal.<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/03\/2024 19:58:03<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/02\/2024 10:01:00<\/td>\n<\/tr>\n
End Time<\/th>\n07\/03\/2024 18:30:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Admins may be unable to access or create support tickets through the Microsoft 365 admin portal<\/p>\n

User impact: Admins may have been unable to access or create support tickets through the Microsoft 365 admin portal.<\/p>\n

Final status: We’ve determined that in our continued efforts to provide improvements to the service, a recent version upgrade was preventing admins from accessing or creating support tickets through the Microsoft 365 admin portal. As we continue to isolate the source for the impact that was produced, we’ve reverted the service to previously unaffected version to remediate the impact. After the revert, our telemetry has confirmed that impact has been remediated. <\/p>\n

Scope of impact: Impact was specific to some admins attempting to access the Microsoft 365 admin center or creating support tickets
who were served through the affected infrastructure in the Europe, Middle East, and Africa region.<\/p>\n

Start time: Tuesday, July 2, 2024, at 10:01 AM UTC<\/p>\n

End time: Wednesday, July 3, 2024, at 6:30 PM UTC<\/p>\n

Root cause: A recent version upgrade to the service was preventing admins from accessing or creating support tickets through the Microsoft 365 admin portal. <\/p>\n

Next steps:
– We’re further analyzing the version upgrade so we can isolate the source for the problem, and so we can help prevent similar issues during our pre-deployment testing and validation processes. <\/p>\n

This is the final update for this event.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u7ba1\u7406\u8005\u306f\u3001Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u4f5c\u6210\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u7ba1\u7406\u8005\u306f\u3001Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u4f5c\u6210\u3057\u305f\u308a\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6700\u7d42\u72b6\u614b: \u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u7d99\u7d9a\u7684\u306a\u53d6\u308a\u7d44\u307f\u306b\u304a\u3044\u3066\u3001\u6700\u65b0\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u304c Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u4f5c\u6210\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u3068\u5224\u65ad\u3057\u307e\u3057\u305f\u3002\u767a\u751f\u3057\u305f\u5f71\u97ff\u306e\u539f\u56e0\u3092\u5f15\u304d\u7d9a\u304d\u7279\u5b9a\u3059\u308b\u305f\u3081\u3001\u5f71\u97ff\u3092\u4fee\u5fa9\u3059\u308b\u305f\u3081\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u4ee5\u524d\u306b\u5f71\u97ff\u3092\u53d7\u3051\u306a\u304b\u3063\u305f\u30d0\u30fc\u30b8\u30e7\u30f3\u306b\u623b\u3057\u307e\u3057\u305f\u3002\u30ea\u30d0\u30fc\u30c8\u5f8c\u3001\u30c6\u30ec\u30e1\u30c8\u30ea\u3067\u5f71\u97ff\u304c\u4fee\u5fa9\u3055\u308c\u305f\u3053\u3068\u304c\u78ba\u8a8d\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u5f71\u97ff\u306f\u3001Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3057\u305f\u308a\u3001\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u305f\u308a\u3057\u3088\u3046\u3068\u3059\u308b\u4e00\u90e8\u306e\u7ba1\u7406\u8005\u306b\u56fa\u6709\u3067\u3057\u305f
\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u4e2d\u6771\u3001\u30a2\u30d5\u30ea\u30ab\u5730\u57df\u306e\u88ab\u707d\u3057\u305f\u30a4\u30f3\u30d5\u30e9\u3092\u901a\u3058\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u307e\u3057\u305f\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2024 \u5e74 7 \u6708 2 \u65e5\u706b\u66dc\u65e5\u306e\u5348\u524d 10 \u6642 01 \u5206 (UTC)<\/p>\n

\u7d42\u4e86\u6642\u523b: 2024 \u5e74 7 \u6708 3 \u65e5\u6c34\u66dc\u65e5\u306e\u5348\u5f8c 6 \u6642 30 \u5206 (UTC)<\/p>\n

\u6839\u672c\u539f\u56e0: \u30b5\u30fc\u30d3\u30b9\u3078\u306e\u6700\u65b0\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u306f Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3092\u3055\u3089\u306b\u5206\u6790\u3057\u3066\u3001\u554f\u984c\u306e\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u30c7\u30d7\u30ed\u30a4\u524d\u306e\u30c6\u30b9\u30c8\u304a\u3088\u3073\u691c\u8a3c\u30d7\u30ed\u30bb\u30b9\u3067\u540c\u69d8\u306e\u554f\u984c\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306f\u3001\u3053\u306e\u30a4\u30d9\u30f3\u30c8\u306e\u6700\u5f8c\u306e\u66f4\u65b0\u3067\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MO807978 | Microsoft 365 suite | Admins may be unable to access or create support tickets through the Microsof […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7148","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=7148"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7148\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=7148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=7148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=7148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}