{"id":7247,"date":"2024-07-11T00:01:11","date_gmt":"2024-07-10T15:01:11","guid":{"rendered":"https:\/\/m365jp.net\/?p=7247"},"modified":"2024-07-11T00:15:54","modified_gmt":"2024-07-10T15:15:54","slug":"servicedegradation-mo810168-microsoft-365-suite-admins-may-be-unable-to-access-or-create-support-tickets-through-the-microsoft-365-admin-portal","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-07-11-servicedegradation-mo810168-microsoft-365-suite-admins-may-be-unable-to-access-or-create-support-tickets-through-the-microsoft-365-admin-portal","title":{"rendered":"[serviceDegradation] MO810168 | Microsoft 365 suite | Admins may be unable to access or create support tickets through the Microsoft 365 admin portal"},"content":{"rendered":"
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MO810168 | Microsoft 365 suite | Admins may be unable to access or create support tickets through the Microsoft 365 admin portal<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nAdmins may be unable to access or create support tickets through the Microsoft 365 admin portal.<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/10\/2024 14:44:42<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/10\/2024 14:25:36<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Admins may be unable to access or create support tickets through the Microsoft 365 admin portal<\/p>\n

User impact: Admins may be unable to access or create support tickets through the Microsoft 365 admin portal.<\/p>\n

Current status: We’ve identified that a section of infrastructure, responsible for facilitating support ticket creation and access in the Microsoft 365 admin portal, is performing below acceptable performance thresholds and resulting in impact. We’ve redirected user traffic to alternate infrastructure but this hasn’t provided the expected relief. We’re reviewing the viability of further mitigative actions including reverting to a previous service version, in order to determine the most effective remediation plan.<\/p>\n

Scope of impact: Impact is specific to some admins attempting to access the Microsoft 365 admin center or create support tickets who are served through the affected infrastructure in the Europe, Middle East, and Africa region.<\/p>\n

Start time: Wednesday, July 10, 2024, at 10:18 AM UTC<\/p>\n

Root cause: A section of infrastructure, responsible for facilitating support ticket creation and access in the Microsoft 365 admin portal, is performing below acceptable performance thresholds and resulting in impact.<\/p>\n

Next update by: Wednesday, July 10, 2024, at 4:30 PM UTC<\/td>\n<\/tr>\n

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\u5f71\u97ff\u7bc4\u56f2: \u5f71\u97ff\u306f\u3001\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u4e2d\u6771\u3001\u30a2\u30d5\u30ea\u30ab \u30ea\u30fc\u30b8\u30e7\u30f3\u306e\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3092\u901a\u3058\u3066\u63d0\u4f9b\u3055\u308c\u308b Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u305f\u308a\u3057\u3088\u3046\u3068\u3059\u308b\u4e00\u90e8\u306e\u7ba1\u7406\u8005\u306b\u56fa\u6709\u3067\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2024 \u5e74 7 \u6708 10 \u65e5\u6c34\u66dc\u65e5\u306e\u5348\u524d 10 \u6642 18 \u5206 (UTC)<\/p>\n

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