{"id":7255,"date":"2024-07-11T02:01:05","date_gmt":"2024-07-10T17:01:05","guid":{"rendered":"https:\/\/m365jp.net\/?p=7255"},"modified":"2024-07-11T02:15:49","modified_gmt":"2024-07-10T17:15:49","slug":"servicedegradation-mo810168-microsoft-365-suite-admins-may-be-unable-to-access-or-create-support-tickets-through-the-microsoft-365-admin-portal-2","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-07-11-servicedegradation-mo810168-microsoft-365-suite-admins-may-be-unable-to-access-or-create-support-tickets-through-the-microsoft-365-admin-portal-2","title":{"rendered":"[serviceDegradation] MO810168 | Microsoft 365 suite | Admins may be unable to access or create support tickets through the Microsoft 365 admin portal"},"content":{"rendered":"
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MO810168 | Microsoft 365 suite | Admins may be unable to access or create support tickets through the Microsoft 365 admin portal<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nAdmins may be unable to access or create support tickets through the Microsoft 365 admin portal.<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/10\/2024 16:23:19<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/10\/2024 14:25:36<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Admins may be unable to access or create support tickets through the Microsoft 365 admin portal<\/p>\n

User impact: Admins may be unable to access or create support tickets through the Microsoft 365 admin portal.<\/p>\n

Current status: We’re reverting the previous version of the Microsoft 365 admin portal to identify if this remediates impact.<\/p>\n

Scope of impact: Impact is specific to some admins attempting to access the Microsoft 365 admin center or create support tickets that are served through the affected infrastructure in the Europe, Middle East, and Africa region.<\/p>\n

Start time: Wednesday, July 10, 2024, at 10:18 AM UTC<\/p>\n

Root cause: A section of infrastructure, responsible for facilitating support ticket creation and access in the Microsoft 365 admin portal, is performing below acceptable performance thresholds and resulting in impact.<\/p>\n

Next update by: Wednesday, July 10, 2024, at 6:30 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u7ba1\u7406\u8005\u306f\u3001Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u4f5c\u6210\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u7ba1\u7406\u8005\u306f\u3001Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u4f5c\u6210\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u73fe\u5728\u306e\u72b6\u614b: \u4ee5\u524d\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u306e Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u3092\u5143\u306b\u623b\u3057\u3066\u3001\u5f71\u97ff\u304c\u4fee\u5fa9\u3055\u308c\u308b\u304b\u3069\u3046\u304b\u3092\u7279\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u5f71\u97ff\u306f\u3001Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u3001\u307e\u305f\u306f\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u4e2d\u6771\u3001\u30a2\u30d5\u30ea\u30ab \u30ea\u30fc\u30b8\u30e7\u30f3\u306e\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3092\u901a\u3058\u3066\u63d0\u4f9b\u3055\u308c\u308b\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u4e00\u90e8\u306e\u7ba1\u7406\u8005\u306b\u56fa\u6709\u3067\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2024 \u5e74 7 \u6708 10 \u65e5\u6c34\u66dc\u65e5\u306e\u5348\u524d 10 \u6642 18 \u5206 (UTC)<\/p>\n

\u6839\u672c\u539f\u56e0: Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u3067\u306e\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306e\u4f5c\u6210\u3068\u30a2\u30af\u30bb\u30b9\u3092\u5bb9\u6613\u306b\u3059\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u304c\u3001\u8a31\u5bb9\u53ef\u80fd\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3057\u304d\u3044\u5024\u3092\u4e0b\u56de\u3063\u3066\u304a\u308a\u3001\u5f71\u97ff\u304c\u751f\u3058\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u6b21\u306e\u66f4\u65b0: 2024\u5e747\u670810\u65e5(\u6c34)\u5348\u5f8c6\u664230\u5206(UTC)<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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