{"id":7258,"date":"2024-07-11T03:01:17","date_gmt":"2024-07-10T18:01:17","guid":{"rendered":"https:\/\/m365jp.net\/?p=7258"},"modified":"2024-07-11T03:05:24","modified_gmt":"2024-07-10T18:05:24","slug":"servicerestored-mo810168-microsoft-365-suite-admins-may-be-unable-to-access-or-create-support-tickets-through-the-microsoft-365-admin-portal","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-07-11-servicerestored-mo810168-microsoft-365-suite-admins-may-be-unable-to-access-or-create-support-tickets-through-the-microsoft-365-admin-portal","title":{"rendered":"[serviceRestored] MO810168 | Microsoft 365 suite | Admins may be unable to access or create support tickets through the Microsoft 365 admin portal"},"content":{"rendered":"
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MO810168 | Microsoft 365 suite | Admins may be unable to access or create support tickets through the Microsoft 365 admin portal<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nAdmins may have been unable to access or create support tickets through the Microsoft 365 admin portal.<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/10\/2024 17:36:33<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/10\/2024 10:18:00<\/td>\n<\/tr>\n
End Time<\/th>\n07\/10\/2024 17:00:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Admins may be unable to access or create support tickets through the Microsoft 365 admin portal<\/p>\n

User impact: Admins may have been unable to access or create support tickets through the Microsoft 365 admin portal.<\/p>\n

Final status: After reverting the most recent build version of the Microsoft 365 admin portal, the affected infrastructure is processing data as expected, and we\u2019ve confirmed that impact was remediated.<\/p>\n

Scope of impact: Impact was specific to some admins attempting to access the Microsoft 365 admin center or create support tickets that were served through the affected infrastructure in the Europe, Middle East, and Africa region.<\/p>\n

Start time: Wednesday, July 10, 2024, at 10:18 AM UTC<\/p>\n

End time: Wednesday, July 10, 2024, at 5:00 PM UTC<\/p>\n

Root cause: A section of infrastructure, responsible for facilitating support ticket creation and access in the Microsoft 365 admin portal, was performing below acceptable performance thresholds due to an issue introduced by the latest build of the Microsoft 365 admin center, resulting in impact.<\/p>\n

Next steps:
– We’re reviewing the code of the recent build of the Microsoft 365 admin portal to identify why it was causing impact, allowing us to correct the issue and redeploy the build in the future.<\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u7ba1\u7406\u8005\u306f\u3001Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u4f5c\u6210\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u7ba1\u7406\u8005\u306f\u3001Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u4f5c\u6210\u3057\u305f\u308a\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6700\u7d42\u72b6\u614b: Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u306e\u6700\u65b0\u306e\u30d3\u30eb\u30c9 \u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u5143\u306b\u623b\u3057\u305f\u5f8c\u3001\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306f\u671f\u5f85\u3069\u304a\u308a\u306b\u30c7\u30fc\u30bf\u3092\u51e6\u7406\u3057\u3066\u304a\u308a\u3001\u5f71\u97ff\u304c\u4fee\u5fa9\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u5f71\u97ff\u306f\u3001Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3057\u305f\u308a\u3001\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u4e2d\u6771\u3001\u30a2\u30d5\u30ea\u30ab \u30ea\u30fc\u30b8\u30e7\u30f3\u306e\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3092\u901a\u3058\u3066\u63d0\u4f9b\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u305f\u308a\u3057\u3088\u3046\u3068\u3059\u308b\u4e00\u90e8\u306e\u7ba1\u7406\u8005\u306b\u56fa\u6709\u3067\u3057\u305f\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2024 \u5e74 7 \u6708 10 \u65e5\u6c34\u66dc\u65e5\u306e\u5348\u524d 10 \u6642 18 \u5206 (UTC)<\/p>\n

\u7d42\u4e86\u6642\u523b: 2024 \u5e74 7 \u6708 10 \u65e5\u6c34\u66dc\u65e5\u306e\u5348\u5f8c 5:00 UTC<\/p>\n

\u6839\u672c\u539f\u56e0: Microsoft 365 \u7ba1\u7406\u30dd\u30fc\u30bf\u30eb\u3067\u306e\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306e\u4f5c\u6210\u3068\u30a2\u30af\u30bb\u30b9\u3092\u5bb9\u6613\u306b\u3059\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u306f\u3001Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u306e\u6700\u65b0\u30d3\u30eb\u30c9\u306b\u3088\u3063\u3066\u5c0e\u5165\u3055\u308c\u305f\u554f\u984c\u306b\u3088\u308a\u3001\u8a31\u5bb9\u53ef\u80fd\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3057\u304d\u3044\u5024\u3092\u4e0b\u56de\u3063\u3066\u5b9f\u884c\u3055\u308c\u3001\u5f71\u97ff\u3092\u53d7\u3051\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
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\u3053\u308c\u304c\u30a4\u30d9\u30f3\u30c8\u306e\u6700\u7d42\u66f4\u65b0\u3067\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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