{"id":7262,"date":"2024-07-11T04:01:23","date_gmt":"2024-07-10T19:01:23","guid":{"rendered":"https:\/\/m365jp.net\/?p=7262"},"modified":"2024-07-11T04:16:01","modified_gmt":"2024-07-10T19:16:01","slug":"servicerestored-mo810168-microsoft-365-suite-admins-may-be-unable-to-access-or-create-support-tickets-through-the-microsoft-365-admin-center","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-07-11-servicerestored-mo810168-microsoft-365-suite-admins-may-be-unable-to-access-or-create-support-tickets-through-the-microsoft-365-admin-center","title":{"rendered":"[serviceRestored] MO810168 | Microsoft 365 suite | Admins may be unable to access or create support tickets through the Microsoft 365 admin center"},"content":{"rendered":"
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MO810168 | Microsoft 365 suite | Admins may be unable to access or create support tickets through the Microsoft 365 admin center<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nAdmins may have been unable to access or create support tickets through the Microsoft 365 admin center.<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/10\/2024 18:12:43<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/10\/2024 10:18:00<\/td>\n<\/tr>\n
End Time<\/th>\n07\/10\/2024 17:00:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Admins may be unable to access or create support tickets through the Microsoft 365 admin center<\/p>\n

User impact: Admins may have been unable to access or create support tickets through the Microsoft 365 admin center.<\/p>\n

Final status: After reverting the most recent build version of the Microsoft 365 admin center, the affected infrastructure is processing data as expected, and we\u2019ve confirmed that impact was remediated.<\/p>\n

Scope of impact: This may have impacted admins in the Europe, Middle East, and Africa region that were attempting to access or create support tickets in the Microsoft 365 admin center.<\/p>\n

Start time: Wednesday, July 10, 2024, at 10:18 AM UTC<\/p>\n

End time: Wednesday, July 10, 2024, at 5:00 PM UTC<\/p>\n

Root cause: A section of infrastructure responsible for facilitating access to, and the creation of, support tickets in the Microsoft 365 admin center was performing below acceptable performance thresholds due to an issue introduced by the latest build of the Microsoft 365 admin center, resulting in impact.<\/p>\n

Next steps:
– We’re reviewing the code of the recent build of the Microsoft 365 admin center to identify why it was causing impact, allowing us to correct the issue and redeploy the build in the future.<\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u7ba1\u7406\u8005\u306f\u3001Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u3092\u901a\u3058\u3066\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u4f5c\u6210\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u7ba1\u7406\u8005\u306f\u3001Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u4f5c\u6210\u3057\u305f\u308a\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6700\u7d42\u72b6\u614b: Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u306e\u6700\u65b0\u306e\u30d3\u30eb\u30c9 \u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u5143\u306b\u623b\u3057\u305f\u5f8c\u3001\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306f\u671f\u5f85\u3069\u304a\u308a\u306b\u30c7\u30fc\u30bf\u3092\u51e6\u7406\u3057\u3066\u304a\u308a\u3001\u5f71\u97ff\u304c\u4fee\u5fa9\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u306e\u7bc4\u56f2: \u3053\u308c\u306f\u3001Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u3067\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u307e\u305f\u306f\u4f5c\u6210\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u305f\u30e8\u30fc\u30ed\u30c3\u30d1\u3001\u4e2d\u6771\u3001\u30a2\u30d5\u30ea\u30ab \u30ea\u30fc\u30b8\u30e7\u30f3\u306e\u7ba1\u7406\u8005\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2024 \u5e74 7 \u6708 10 \u65e5\u6c34\u66dc\u65e5\u306e\u5348\u524d 10 \u6642 18 \u5206 (UTC)<\/p>\n

\u7d42\u4e86\u6642\u523b: 2024 \u5e74 7 \u6708 10 \u65e5\u6c34\u66dc\u65e5\u306e\u5348\u5f8c 5:00 UTC<\/p>\n

\u6839\u672c\u539f\u56e0: Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u306e\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3068\u4f5c\u6210\u306e\u4fc3\u9032\u3092\u62c5\u5f53\u3059\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u306f\u3001Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u306e\u6700\u65b0\u30d3\u30eb\u30c9\u306b\u3088\u3063\u3066\u5c0e\u5165\u3055\u308c\u305f\u554f\u984c\u304c\u539f\u56e0\u3067\u3001\u8a31\u5bb9\u53ef\u80fd\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3057\u304d\u3044\u5024\u3092\u4e0b\u56de\u3063\u3066\u5b9f\u884c\u3055\u308c\u3001\u5f71\u97ff\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
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