{"id":7339,"date":"2024-07-16T20:00:55","date_gmt":"2024-07-16T11:00:55","guid":{"rendered":"https:\/\/m365jp.net\/?p=7339"},"modified":"2024-07-16T20:15:42","modified_gmt":"2024-07-16T11:15:42","slug":"servicedegradation-ex814289-exchange-online-some-users-may-be-unable-to-access-shared-calendars-in-the-outlook-desktop-app-5","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-07-16-servicedegradation-ex814289-exchange-online-some-users-may-be-unable-to-access-shared-calendars-in-the-outlook-desktop-app-5","title":{"rendered":"[serviceDegradation] EX814289 | Exchange Online | Some users may be unable to access shared calendars in the Outlook desktop app"},"content":{"rendered":"
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EX814289 | Exchange Online | Some users may be unable to access shared calendars in the Outlook desktop app<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to access shared calendars in the Outlook desktop app.<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/16\/2024 10:20:25<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/15\/2024 17:31:23<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may be unable to access shared calendars in the Outlook desktop app<\/p>\n

User impact: Users may be unable to access shared calendars in the Outlook desktop app.<\/p>\n

More info: Users with access to Outlook on the web or Outlook for Windows (www.microsoft.com\/store\/productId\/9NRX63209R7B?ocid=pdpshare<\/a>) can use alternate Outlook clients to access their shared calendars without issue while we focus on fixing the problem.
Alternatively, users can bypass the impact using the method outlined in this support article: support.microsoft.com\/en-us\/office\/unable-to-open-a-shared-calendar-in-outlook-desktop-c9f7b655-e4f8-4090-b103-508d451e32a4<\/a><\/p>\n

Users that apply the workaround to their desktop client will need to re-apply it if they close or restart their client. <\/p>\n

Current status: We’ve determined that this issue is specific to Win32 clients. As mentioned in More Info, Outlook on the web or the preview version of Outlook for Windows (new Outlook) should not encounter this scenario. We’re gathering data for the protocols related to Win32 clients to continue troubleshooting. In parallel, we’re reproducing this internally to gather further logs to help establish a recovery plan.<\/p>\n

Scope of impact: Users serviced by the affected infrastructure may be prevented from accessing shared calendars in the Outlook desktop app. Impact appears to be localized to Japan, but may be intermittent outside this region.<\/p>\n

Preliminary root cause: An unusually large volume of shortcuts are cached in the Outlook desktop app navigation panel data cache, preventing the data pathway used by shared calendars from functioning as expected and leading to impact. <\/p>\n

Next update by: Tuesday, July 16, 2024, at 5:00 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30a2\u30d7\u30ea\u3067\u5171\u6709\u4e88\u5b9a\u8868\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u306f\u3001Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30a2\u30d7\u30ea\u3067\u5171\u6709\u306e\u4e88\u5b9a\u8868\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30: Outlook on the web \u307e\u305f\u306f Outlook for Windows (www.microsoft.com\/store\/productId\/9NRX63209R7B?ocid=pdpshare<\/a>) \u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u554f\u984c\u306e\u4fee\u6b63\u306b\u91cd\u70b9\u3092\u7f6e\u304f\u9593\u3001\u5225\u306e Outlook \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u5171\u6709\u4e88\u5b9a\u8868\u306b\u554f\u984c\u306a\u304f\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002
\u307e\u305f\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u6b21\u306e\u30b5\u30dd\u30fc\u30c8\u8a18\u4e8b\u3067\u8aac\u660e\u3055\u308c\u3066\u3044\u308b\u65b9\u6cd5\u3092\u4f7f\u7528\u3057\u3066\u5f71\u97ff\u3092\u56de\u907f\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059 support.microsoft.com\/en-us\/office\/unable-to-open-a-shared-calendar-in-outlook-desktop-c9f7b655-e4f8-4090-b103-508d451e32a4<\/a><\/p>\n

\u56de\u907f\u7b56\u3092\u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u9069\u7528\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u9589\u3058\u305f\u308a\u518d\u8d77\u52d5\u3057\u305f\u308a\u3057\u305f\u5834\u5408\u306b\u3001\u56de\u907f\u7b56\u3092\u518d\u9069\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9: \u3053\u306e\u554f\u984c\u306f Win32 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u56fa\u6709\u306e\u3082\u306e\u3067\u3042\u308b\u3068\u5224\u65ad\u3057\u307e\u3057\u305f\u3002\u300c\u8a73\u7d30\u60c5\u5831\u300d\u3067\u8aac\u660e\u3057\u305f\u3088\u3046\u306b\u3001Outlook on the web\u307e\u305f\u306f\u30d7\u30ec\u30d3\u30e5\u30fc\u7248\u306e Outlook for Windows (\u65b0\u3057\u3044 Outlook) \u3067\u306f\u3001\u3053\u306e\u30b7\u30ca\u30ea\u30aa\u306f\u767a\u751f\u3057\u307e\u305b\u3093\u3002\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u7d9a\u884c\u3059\u308b\u305f\u3081\u306b\u3001Win32 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u95a2\u9023\u3059\u308b\u30d7\u30ed\u30c8\u30b3\u30eb\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3066\u3044\u307e\u3059\u3002\u4e26\u884c\u3057\u3066\u3001\u3053\u308c\u3092\u5185\u90e8\u3067\u518d\u73fe\u3057\u3001\u5fa9\u65e7\u8a08\u753b\u306e\u7b56\u5b9a\u306b\u5f79\u7acb\u3064\u30ed\u30b0\u3092\u3055\u3089\u306b\u53ce\u96c6\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u5f71\u97ff\u3092\u53d7\u3051\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306b\u3088\u3063\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3001Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30a2\u30d7\u30ea\u3067\u5171\u6709\u4e88\u5b9a\u8868\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u5f71\u97ff\u306f\u65e5\u672c\u306b\u9650\u5b9a\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306b\u898b\u3048\u307e\u3059\u304c\u3001\u3053\u306e\u5730\u57df\u4ee5\u5916\u3067\u306f\u65ad\u7d9a\u7684\u306b\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u66ab\u5b9a\u7684\u306a\u6839\u672c\u539f\u56e0: Outlook \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30a2\u30d7\u30ea\u306e\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3 \u30d1\u30cd\u30eb\u306e\u30c7\u30fc\u30bf \u30ad\u30e3\u30c3\u30b7\u30e5\u306b\u7570\u5e38\u306b\u5927\u91cf\u306e\u30b7\u30e7\u30fc\u30c8\u30ab\u30c3\u30c8\u304c\u30ad\u30e3\u30c3\u30b7\u30e5\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u5171\u6709\u4e88\u5b9a\u8868\u3067\u4f7f\u7528\u3055\u308c\u308b\u30c7\u30fc\u30bf \u30d1\u30b9\u304c\u671f\u5f85\u3069\u304a\u308a\u306b\u6a5f\u80fd\u305b\u305a\u3001\u5f71\u97ff\u304c\u751f\u3058\u307e\u3059\u3002<\/p>\n

\u6b21\u306e\u66f4\u65b0\u8005: 2024\u5e747\u670816\u65e5(\u706b)17:00 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

EX814289 | Exchange Online | Some users may be unable to access shared calendars in the Outlook desktop app St […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7339","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=7339"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7339\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=7339"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=7339"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=7339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}