{"id":7347,"date":"2024-07-17T06:01:16","date_gmt":"2024-07-16T21:01:16","guid":{"rendered":"https:\/\/m365jp.net\/?p=7347"},"modified":"2024-07-17T06:15:39","modified_gmt":"2024-07-16T21:15:39","slug":"servicedegradation-ex814289-exchange-online-some-users-may-be-unable-to-access-shared-calendars-in-the-outlook-desktop-app-11","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-07-17-servicedegradation-ex814289-exchange-online-some-users-may-be-unable-to-access-shared-calendars-in-the-outlook-desktop-app-11","title":{"rendered":"[serviceDegradation] EX814289 | Exchange Online | Some users may be unable to access shared calendars in the Outlook desktop app"},"content":{"rendered":"
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EX814289 | Exchange Online | Some users may be unable to access shared calendars in the Outlook desktop app<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to access shared calendars in the Outlook desktop app.<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/16\/2024 20:24:12<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/15\/2024 17:31:23<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may be unable to access shared calendars in the Outlook desktop app<\/p>\n

User impact: Users may be unable to access shared calendars in the Outlook desktop app.<\/p>\n

More info: Only the classic Outlook desktop app is currently impacted so users can use alternate Outlook clients like Outlook on the web or new Outlook for Windows (www.microsoft.com\/store\/productId\/9NRX63209R7B?ocid=pdpshare<\/a>) to work around the issue.<\/p>\n

Alternatively, users can bypass the impact using the method outlined in this support article: support.microsoft.com\/en-us\/office\/unable-to-open-a-shared-calendar-in-outlook-desktop-c9f7b655-e4f8-4090-b103-508d451e32a4<\/a><\/p>\n

Users that apply the workaround to their desktop client will need to re-apply it if they close or restart their client.<\/p>\n

Current status: Through our investigation, we\u2019ve established that a service call made from the Outlook desktop client to the Exchange Online service is failing and returning an error message. We\u2019ve identified a recently deployed change that may be causing the service call to fail. We\u2019re performing tests within our internal environment to confirm the cause and determine our next mitigative steps.<\/p>\n

Scope of impact: Users serviced by the affected infrastructure may be prevented from accessing shared calendars in the Outlook desktop app.<\/p>\n

Next update by: Tuesday, July 16, 2024, at 10:00 PM UTC<\/td>\n<\/tr>\n

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