{"id":7381,"date":"2024-07-19T16:01:26","date_gmt":"2024-07-19T07:01:26","guid":{"rendered":"https:\/\/m365jp.net\/?p=7381"},"modified":"2024-07-19T16:14:42","modified_gmt":"2024-07-19T07:14:42","slug":"servicedegradation-mo821132-microsoft-365-suite-users-may-be-unable-to-access-various-microsoft-365-apps-and-services-5","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-07-19-servicedegradation-mo821132-microsoft-365-suite-users-may-be-unable-to-access-various-microsoft-365-apps-and-services-5","title":{"rendered":"[serviceDegradation] MO821132 | Microsoft 365 suite | Users may be unable to access various Microsoft 365 apps and services"},"content":{"rendered":"
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MO821132 | Microsoft 365 suite | Users may be unable to access various Microsoft 365 apps and services<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to access various Microsoft 365 apps and services.<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/19\/2024 06:45:17<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/18\/2024 23:13:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may be unable to access various Microsoft 365 apps and services<\/p>\n

User impact: Users may be unable to access various Microsoft 365 apps and services.<\/p>\n

More info: Users may notice that some of the affected users are seeing relief as we continue to mitigate the impact. <\/p>\n

Impacted services may include but are not limited to the following:
– PowerBI: Users may notice that their service is in read-only mode while we address impact.
– Microsoft Fabric: Users may notice that their service is in read-only mode while we address impact.
– Microsoft Teams: Users may be unable to leverage Microsoft Teams functions including presence, group chats, and user registration.
– Microsoft 365 admin center: Admins may be intermittently unable to access the Microsoft 365 admin center and any action may be delayed if accessible.
– Microsoft Purview: Users will see a delay in events being processed in Microsoft Purview.
– Viva Engage: Users may be unable to access Viva Engage. <\/p>\n

Our internal telemetry and customer signals indicate that the following services are recovered:
– Microsoft Defender: Users may be intermittently unable to access the Microsoft Defender portal. Additionally, users may notice delays of up to two hours when raising new detections.
– Microsoft Defender for Endpoint: Admins and users may notice API requests failing and errors when opening Alerts in the Alerts page.
– Microsoft Defender Experts: Users may notice delays in responses from Defender Experts due to delays in ingestion of incidents and alerts.
– Microsoft Intune: Users may experience failures with device check-in, syncing and device enrollment.
– Microsoft OneNote: Users may be unable to sync content, have delays syncing notebooks, or may be unable to open notebooks.
– OneDrive for Business: Users may be unable to access OneDrive for Business content.
– SharePoint Online: Users may be unable to access SharePoint Online sites.
– Windows 365: Admins may be unable to manage existing Cloud PCs or provision new Cloud PCs. End users in the impacted region may not be able to access their Cloud PC. <\/p>\n

Current status: We remain committed in treating this event with the highest priority and urgency while we continue to address the lingering impact for the remaining Microsoft 365 apps that are in a degraded state.
We’ll
continue to update our \u201cMore info\u201d with the latest status updates for the affected services.<\/p>\n

Scope of impact: This issue may be impacting any user attempting to use various Microsoft 365 apps and services. <\/p>\n

Start time: Thursday, July 18, 2024, at 9:56 PM UTC<\/p>\n

Preliminary root cause: A configuration change in a portion of our Azure backend workloads, caused interruption between storage and compute resources which resulted in connectivity failures that affected downstream Microsoft 365 services dependent on these connections.<\/p>\n

Next update by: Friday, July 19, 2024, by 7:30 AM UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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