{"id":7393,"date":"2024-07-19T23:01:25","date_gmt":"2024-07-19T14:01:25","guid":{"rendered":"https:\/\/m365jp.net\/?p=7393"},"modified":"2024-07-19T23:15:47","modified_gmt":"2024-07-19T14:15:47","slug":"servicedegradation-wp821561-windows-365-some-users-may-be-unable-to-access-their-windows-365-cloud-pcs-5","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-07-19-servicedegradation-wp821561-windows-365-some-users-may-be-unable-to-access-their-windows-365-cloud-pcs-5","title":{"rendered":"[serviceDegradation] WP821561 | Windows 365 | Some users may be unable to access their Windows 365 Cloud PCs"},"content":{"rendered":"
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WP821561 | Windows 365 | Some users may be unable to access their Windows 365 Cloud PCs<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to access their Windows 365 Cloud PCs.<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/19\/2024 13:44:32<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/19\/2024 06:00:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may be unable to access their Windows 365 Cloud PCs<\/p>\n

User impact: Users may be unable to access their Windows 365 Cloud PCs.<\/p>\n

More info: This issue is caused by a CrowdStrike Falcon agent update interacting with the Windows OS. <\/p>\n

CrowdStrike is communicating to customers directly through their support portal, and they also have a blog post providing more information: www.crowdstrike.com\/blog\/statement-on-windows-sensor-update\/<\/a> <\/p>\n

Customers may attempt to restore their Cloud PC to a known good state prior to the release of the update (July 19, 2024) as documented here:
1. Enterprise: learn.microsoft.com\/en-us\/windows-365\/enterprise\/restore-overview<\/a>
2. Business: learn.microsoft.com\/en-us\/windows-365\/business\/restore-overview<\/a> <\/p>\n

To determine which Cloud PCs need to be restored, administrators who are managing Cloud PCs with Intune can see a list of impacted devices from the Intune admin center. To view this report, go to the Intune Portal -> Devices -> Overview -> Cloud PC Performance -> Devices with connection issues.
Devices listed as “ErrorResourceUnavailable” or “ErrorResourceUnavailable_CustomerInitiatedActions” could be affected by this issue.<\/p>\n

Current status: CrowdStrike have identified and fixed the issue. We\u2019re providing assistance to customers to recover devices that are still impacted. We’ve provided potential options for recovery in the \u2018More info\u2019 section of this communication; however, we recommend that customers that are continuing to experience issues contact CrowdStrike for additional assistance.<\/p>\n

Scope of impact: Impact is specific to customers affected by a recent update to CrowdStrike Falcon Sensor software. Linux and iOS devices are not impacted by this issue. Additionally, Windows instances and other Microsoft services that do not use CrowdStrike, are not affected by this issue.<\/p>\n

Next update by: Friday, July 19, 2024, at 5:00 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001Windows 365 \u30af\u30e9\u30a6\u30c9 PC \u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u306f\u3001Windows 365 \u30af\u30e9\u30a6\u30c9 PC \u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30: \u3053\u306e\u554f\u984c\u306f\u3001Windows OS \u3068\u5bfe\u8a71\u3059\u308b CrowdStrike Falcon \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u304c\u539f\u56e0\u3067\u767a\u751f\u3057\u307e\u3059\u3002<\/p>\n

CrowdStrike\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30dd\u30fc\u30bf\u30eb\u3092\u901a\u3058\u3066\u304a\u5ba2\u69d8\u3068\u76f4\u63a5\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u3063\u3066\u304a\u308a\u3001\u8a73\u7d30\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u30d6\u30ed\u30b0\u8a18\u4e8b\u3082\u516c\u958b\u3057\u3066\u3044\u307e\u3059 www.crowdstrike.com\/blog\/statement-on-windows-sensor-update\/<\/a><\/p>\n

\u304a\u5ba2\u69d8\u306f\u3001\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u30ea\u30ea\u30fc\u30b9 (2024 \u5e74 7 \u6708 19 \u65e5) \u306e\u524d\u306b\u3001\u3053\u3061\u3089\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306b\u3001\u30af\u30e9\u30a6\u30c9 PC \u3092\u65e2\u77e5\u306e\u826f\u597d\u306a\u72b6\u614b\u306b\u5fa9\u5143\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002
1.\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba:https:\/\/learn.microsoft.com\/en-us\/windows-365\/enterprise\/restore-overview
2. \u4e8b\u696d\u5185\u5bb9:https:\/\/learn.microsoft.com\/en-us\/windows-365\/business\/restore-overview<\/p>\n

\u5fa9\u5143\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u30af\u30e9\u30a6\u30c9 PC \u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u3001Intune\u3092\u4f7f\u7528\u3057\u3066\u30af\u30e9\u30a6\u30c9 PC \u3092\u7ba1\u7406\u3057\u3066\u3044\u308b\u7ba1\u7406\u8005\u306f\u3001Intune\u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30c7\u30d0\u30a4\u30b9\u306e\u4e00\u89a7\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30ec\u30dd\u30fc\u30c8\u3092\u8868\u793a\u3059\u308b\u306b\u306f\u3001Intune \u30dd\u30fc\u30bf\u30eb \u306e > \u30c7\u30d0\u30a4\u30b9 > \u306e\u6982\u8981 > \u30af\u30e9\u30a6\u30c9 PC \u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9 > \u63a5\u7d9a\u306e\u554f\u984c\u304c\u3042\u308b\u30c7\u30d0\u30a4\u30b9] \u306b\u79fb\u52d5\u3057\u307e\u3059\u3002
\u300cErrorResourceUnavailable\u300d\u307e\u305f\u306f\u300cErrorResourceUnavailable_CustomerInitiatedActions\u300d\u3068\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u30c7\u30d0\u30a4\u30b9\u306f\u3001\u3053\u306e\u554f\u984c\u306e\u5f71\u97ff\u3092\u53d7\u3051\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9:CrowdStrike\u306f\u554f\u984c\u3092\u7279\u5b9a\u3057\u3001\u4fee\u6b63\u3057\u307e\u3057\u305f\u3002\u79c1\u305f\u3061\u306f\u3001\u307e\u3060\u5f71\u97ff\u3092\u53d7\u3051\u3066\u3044\u308b\u30c7\u30d0\u30a4\u30b9\u3092\u56de\u5fa9\u3059\u308b\u305f\u3081\u306e\u652f\u63f4\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u300c\u8a73\u7d30\u60c5\u5831\u300d\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u3001\u56de\u5fa9\u306e\u305f\u3081\u306e\u6f5c\u5728\u7684\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3057\u305f\u3002\u305f\u3060\u3057\u3001\u554f\u984c\u304c\u5f15\u304d\u7d9a\u304d\u767a\u751f\u3059\u308b\u5834\u5408\u306f\u3001CrowdStrike\u306b\u9023\u7d61\u3057\u3066\u8ffd\u52a0\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u5f71\u97ff\u306f\u3001CrowdStrike Falcon Sensor \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u6700\u8fd1\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306e\u5f71\u97ff\u3092\u53d7\u3051\u308b\u304a\u5ba2\u69d8\u306b\u56fa\u6709\u306e\u3082\u306e\u3067\u3059\u3002Linux \u304a\u3088\u3073 iOS \u30c7\u30d0\u30a4\u30b9\u306f\u3001\u3053\u306e\u554f\u984c\u306e\u5f71\u97ff\u3092\u53d7\u3051\u307e\u305b\u3093\u3002\u307e\u305f\u3001CrowdStrike \u3092\u4f7f\u7528\u3057\u306a\u3044 Windows \u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3084\u305d\u306e\u4ed6\u306e Microsoft \u30b5\u30fc\u30d3\u30b9\u306f\u3001\u3053\u306e\u554f\u984c\u306e\u5f71\u97ff\u3092\u53d7\u3051\u307e\u305b\u3093\u3002<\/p>\n

\u6b21\u306e\u66f4\u65b0\u8005: 2024\u5e747\u670819\u65e5(\u91d1)17:00 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

WP821561 | Windows 365 | Some users may be unable to access their Windows 365 Cloud PCs Status serviceDegradat […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7393","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=7393"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7393\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=7393"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=7393"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=7393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}