{"id":7502,"date":"2024-07-25T15:00:54","date_gmt":"2024-07-25T06:00:54","guid":{"rendered":"https:\/\/m365jp.net\/?p=7502"},"modified":"2024-07-25T15:15:40","modified_gmt":"2024-07-25T06:15:40","slug":"servicerestored-mo834255-microsoft-365-suite-users-may-be-intermittently-unable-to-access-the-microsoft-purview-portal-or-access-their-exchange-online-mailboxes","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-07-25-servicerestored-mo834255-microsoft-365-suite-users-may-be-intermittently-unable-to-access-the-microsoft-purview-portal-or-access-their-exchange-online-mailboxes","title":{"rendered":"[serviceRestored] MO834255 | Microsoft 365 suite | Users may be intermittently unable to access the Microsoft Purview Portal or access their Exchange Online mailboxes"},"content":{"rendered":"
\n
\n
\n\n\n\n
MO834255 | Microsoft 365 suite | Users may be intermittently unable to access the Microsoft Purview Portal or access their Exchange Online mailboxes<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may’ve been intermittently unable to access the Microsoft Purview Portal or their Exchange Online mailboxes.<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/25\/2024 05:11:27<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/24\/2024 16:11:00<\/td>\n<\/tr>\n
End Time<\/th>\n07\/25\/2024 01:00:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may be intermittently unable to access the Microsoft Purview Portal or access their Exchange Online mailboxes<\/p>\n

User impact: Users may’ve been intermittently unable to access the Microsoft Purview Portal or their Exchange Online mailboxes.<\/p>\n

More info: For Microsoft Purview Portal impact, users may have experienced intermittent errors, time outs, and unauthorized responses when accessing the Microsoft Purview Portal. Additionally, users’ Microsoft Purview policies may have been delayed when propagating.<\/p>\n

For Exchange Online impact, affected users may have been intermittently unable to access Exchange Online through any of the following connection methods:<\/p>\n

– Outlook on the web
– Outlook desktop client
– Representational State Transfer (REST) API
– Exchange ActiveSync (EAS)<\/p>\n

Final status: We’ve confirmed that the aforementioned fix has saturated the affected infrastructure and after an extended period of monitoring, we’ve confirmed that impact has been remediated.<\/p>\n

Scope of impact: Some users may have intermittently been affected by this issue when attempting to access their mailboxes from any connection method in Exchange Online or when attempting to access the Microsoft Purview Portal.<\/p>\n

Start time: Wednesday, July 24, 2024, at 4:11 PM UTC<\/p>\n

End time: Thursday, July 25, 2024, at 1:00 AM UTC<\/p>\n

Root cause: A recent update to code that facilitates memory allocation increase resulted in high Central Processing Unit (CPU) usage on a portion of SQL infrastructure, causing impact.<\/p>\n

Next steps:
– We’ll review our service update processes to find ways to identify and repair such code issues to avoid similar impact in the future.<\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u30e6\u30fc\u30b6\u30fc\u304c\u65ad\u7d9a\u7684\u306b Microsoft Purview \u30dd\u30fc\u30bf\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001Exchange Online \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u304c\u65ad\u7d9a\u7684\u306b Microsoft Purview \u30dd\u30fc\u30bf\u30eb\u307e\u305f\u306f Exchange Online \u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30: Microsoft Purview \u30dd\u30fc\u30bf\u30eb\u306e\u5f71\u97ff\u306b\u3064\u3044\u3066\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c Microsoft Purview \u30dd\u30fc\u30bf\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3068\u304d\u306b\u3001\u65ad\u7d9a\u7684\u306a\u30a8\u30e9\u30fc\u3001\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u3001\u304a\u3088\u3073\u627f\u8a8d\u3055\u308c\u3066\u3044\u306a\u3044\u5fdc\u7b54\u3092\u7d4c\u9a13\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u306e Microsoft Purview \u30dd\u30ea\u30b7\u30fc\u304c\u4f1d\u9054\u6642\u306b\u9045\u5ef6\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

Exchange Online \u3078\u306e\u5f71\u97ff\u306b\u3064\u3044\u3066\u306f\u3001\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30e6\u30fc\u30b6\u30fc\u304c\u3001\u6b21\u306e\u3044\u305a\u308c\u304b\u306e\u63a5\u7d9a\u65b9\u6cd5\u3067 Exchange Online \u306b\u65ad\u7d9a\u7684\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u304f\u306a\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

– Outlook on the web (\u82f1\u8a9e)
– Outlook\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30af\u30e9\u30a4\u30a2\u30f3\u30c8
– Representational State Transfer(REST)API
– Exchange ActiveSync(EAS)(\u82f1\u8a9e)<\/p>\n

\u6700\u7d42\u30b9\u30c6\u30fc\u30bf\u30b9: \u524d\u8ff0\u306e\u4fee\u6b63\u306b\u3088\u308a\u3001\u5f71\u97ff\u3092\u53d7\u3051\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u304c\u98fd\u548c\u72b6\u614b\u306b\u306a\u3063\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3001\u9577\u671f\u9593\u306e\u76e3\u8996\u3092\u884c\u3063\u305f\u7d50\u679c\u3001\u5f71\u97ff\u304c\u4fee\u5fa9\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001Exchange Online\u306e\u4efb\u610f\u306e\u63a5\u7d9a\u65b9\u6cd5\u304b\u3089\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3057\u305f\u3068\u304d\u3001\u307e\u305f\u306f Microsoft Purview \u30dd\u30fc\u30bf\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3088\u3046\u3068\u3057\u305f\u3068\u304d\u306b\u3001\u3053\u306e\u554f\u984c\u306e\u5f71\u97ff\u3092\u65ad\u7d9a\u7684\u306b\u53d7\u3051\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2024 \u5e74 7 \u6708 24 \u65e5\u6c34\u66dc\u65e5\u306e\u5348\u5f8c 4 \u6642 11 \u5206 (UTC)<\/p>\n

\u7d42\u4e86\u6642\u523b: 2024 \u5e74 7 \u6708 25 \u65e5\u6728\u66dc\u65e5\u306e\u5348\u524d 1:00 UTC<\/p>\n

\u6839\u672c\u539f\u56e0: \u30e1\u30e2\u30ea\u5272\u308a\u5f53\u3066\u306e\u5897\u52a0\u3092\u5bb9\u6613\u306b\u3059\u308b\u30b3\u30fc\u30c9\u306e\u6700\u8fd1\u306e\u66f4\u65b0\u306b\u3088\u308a\u3001SQL \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u4e00\u90e8\u3067\u4e2d\u592e\u51e6\u7406\u88c5\u7f6e (CPU) \u306e\u4f7f\u7528\u7387\u304c\u9ad8\u304f\u306a\u308a\u3001\u5f71\u97ff\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u30b5\u30fc\u30d3\u30b9\u306e\u66f4\u65b0\u30d7\u30ed\u30bb\u30b9\u3092\u898b\u76f4\u3057\u3066\u3001\u3053\u306e\u3088\u3046\u306a\u30b3\u30fc\u30c9\u306e\u554f\u984c\u3092\u7279\u5b9a\u3057\u3066\u4fee\u5fa9\u3059\u308b\u65b9\u6cd5\u3092\u898b\u3064\u3051\u3001\u5c06\u6765\u540c\u69d8\u306e\u5f71\u97ff\u3092\u56de\u907f\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306f\u30a4\u30d9\u30f3\u30c8\u306e\u6700\u7d42\u66f4\u65b0\u3067\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MO834255 | Microsoft 365 suite | Users may be intermittently unable to access the Microsoft Purview Portal or […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7502","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=7502"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7502\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=7502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=7502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=7502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}