{"id":7571,"date":"2024-07-31T07:00:47","date_gmt":"2024-07-30T22:00:47","guid":{"rendered":"https:\/\/m365jp.net\/?p=7571"},"modified":"2024-07-31T07:03:06","modified_gmt":"2024-07-30T22:03:06","slug":"servicerestored-mo842351-microsoft-365-suite-some-users-cant-access-microsoft-365-services","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-07-31-servicerestored-mo842351-microsoft-365-suite-some-users-cant-access-microsoft-365-services","title":{"rendered":"[serviceRestored] MO842351 | Microsoft 365 suite | Some users can’t access Microsoft 365 services"},"content":{"rendered":"
\n
\n
\n\n\n\n
MO842351 | Microsoft 365 suite | Some users can’t access Microsoft 365 services<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may have been unable to access some Microsoft 365 services.<\/td>\n<\/tr>\n
Last Updated<\/th>\n07\/30\/2024 21:13:44<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/30\/2024 12:21:57<\/td>\n<\/tr>\n
End Time<\/th>\n07\/30\/2024 19:43:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users can’t access Microsoft 365 services<\/p>\n

User impact: Users may have been unable to access some Microsoft 365 services.<\/p>\n

More info: Users who could access the impacted Microsoft 365 services may have experienced latency or degraded feature performance.<\/p>\n

– Impacted services included, but were not limited to:
– Intune
– Entra
– Power Platform
– Power BI<\/p>\n

– The following services were not impacted:
– SharePoint Online
– OneDrive for Business
– Microsoft Teams
– Exchange Online<\/p>\n

Final status: We’ve confirmed through extending monitoring and internal validations that the issue is now resolved. <\/p>\n

Scope of impact: Impact was specific to some users who were served through the affected networking infrastructure. <\/p>\n

Start time: Tuesday, July 30, 2024, at 11:45 AM UTC<\/p>\n

End time: Tuesday, July 30, 2024, at 7:43 PM UTC<\/p>\n

Preliminary root cause: An unexpected usage spike resulted in Azure Front Door (AFD) networking components performing below acceptable thresholds, leading to intermittent errors, timeout, and latency. We\u2019ll provide more information within the Post Incident Report (PIR).<\/p>\n

Next steps:
– We’re reviewing our mitigation procedures for usage spikes to better respond to future incidents and reduce impact time. <\/p>\n

We’ll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304c Microsoft 365 \u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u304c\u4e00\u90e8\u306e Microsoft 365 \u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30: \u5f71\u97ff\u3092\u53d7\u3051\u308b Microsoft 365 \u30b5\u30fc\u30d3\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u5f85\u6a5f\u6642\u9593\u304c\u767a\u751f\u3057\u305f\u308a\u3001\u6a5f\u80fd\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u4f4e\u4e0b\u3057\u305f\u308a\u3057\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

– \u5f71\u97ff\u3092\u53d7\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u306b\u9650\u5b9a\u3055\u308c\u307e\u305b\u3093\u3002
– Intune \u306e
– \u30a8\u30f3\u30c8\u30e9
– \u30d1\u30ef\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0
– \u30d1\u30ef\u30fcBI<\/p>\n

– \u6b21\u306e\u30b5\u30fc\u30d3\u30b9\u306f\u5f71\u97ff\u3092\u53d7\u3051\u307e\u305b\u3093\u3067\u3057\u305f\u3002
– SharePoint \u30aa\u30f3\u30e9\u30a4\u30f3
– OneDrive for Business (\u30d3\u30b8\u30cd\u30b9\u5411\u3051 OneDrive
– Microsoft Teams\u306e
– Exchange \u30aa\u30f3\u30e9\u30a4\u30f3<\/p>\n

\u6700\u7d42\u30b9\u30c6\u30fc\u30bf\u30b9: \u76e3\u8996\u3068\u5185\u90e8\u691c\u8a3c\u306e\u62e1\u5f35\u3092\u901a\u3058\u3066\u3001\u554f\u984c\u304c\u89e3\u6c7a\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u5f71\u97ff\u306f\u3001\u5f71\u97ff\u3092\u53d7\u3051\u305f\u30cd\u30c3\u30c8\u30ef\u30fc\u30af \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3092\u901a\u3058\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u3066\u3044\u305f\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u7279\u6709\u306e\u3082\u306e\u3067\u3057\u305f\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2024 \u5e74 7 \u6708 30 \u65e5\u706b\u66dc\u65e5\u5348\u524d 11 \u6642 45 \u5206 (UTC)<\/p>\n

\u7d42\u4e86\u6642\u523b: 2024 \u5e74 7 \u6708 30 \u65e5\u706b\u66dc\u65e5\u5348\u5f8c 7 \u6642 43 \u5206 (UTC)<\/p>\n

\u66ab\u5b9a\u7684\u306a\u6839\u672c\u539f\u56e0: \u4e88\u671f\u3057\u306a\u3044\u4f7f\u7528\u91cf\u306e\u6025\u5897\u306b\u3088\u308a\u3001Azure Front Door (AFD) \u30cd\u30c3\u30c8\u30ef\u30fc\u30af \u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u8a31\u5bb9\u53ef\u80fd\u306a\u3057\u304d\u3044\u5024\u3092\u4e0b\u56de\u308a\u3001\u65ad\u7d9a\u7684\u306a\u30a8\u30e9\u30fc\u3001\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u3001\u5f85\u6a5f\u6642\u9593\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u4e8b\u5f8c\u30ec\u30dd\u30fc\u30c8(PIR)\u3067\u304a\u77e5\u3089\u305b\u3057\u307e\u3059\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
– \u4f7f\u7528\u91cf\u306e\u6025\u5897\u306b\u5bfe\u3059\u308b\u7de9\u548c\u624b\u9806\u3092\u898b\u76f4\u3057\u3066\u3001\u5c06\u6765\u306e\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306b\u3088\u308a\u9069\u5207\u306b\u5bfe\u5fdc\u3057\u3001\u5f71\u97ff\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u4e8b\u5f8c\u30ec\u30dd\u30fc\u30c8\u306e\u4e88\u5099\u7248\u306f2\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u3001\u6700\u7d42\u7684\u306a\u4e8b\u5f8c\u5831\u544a\u66f8\u306f5\u55b6\u696d\u65e5\u4ee5\u5185\u306b\u63d0\u51fa\u3057\u307e\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MO842351 | Microsoft 365 suite | Some users can’t access Microsoft 365 services Status serviceRestored C […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7571","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=7571"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7571\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=7571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=7571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=7571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}