{"id":7649,"date":"2024-08-06T07:00:53","date_gmt":"2024-08-05T22:00:53","guid":{"rendered":"https:\/\/m365jp.net\/?p=7649"},"modified":"2024-08-06T07:08:18","modified_gmt":"2024-08-05T22:08:18","slug":"servicerestored-mo851360-microsoft-365-suite-users-may-be-unable-to-access-or-use-microsoft-365-services-and-features","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-08-06-servicerestored-mo851360-microsoft-365-suite-users-may-be-unable-to-access-or-use-microsoft-365-services-and-features","title":{"rendered":"[serviceRestored] MO851360 | Microsoft 365 suite | Users may be unable to access or use Microsoft 365 services and features"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MO851360 | Microsoft 365 suite | Users may be unable to access or use Microsoft 365 services and features<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Status<\/th>\n<td class=\"bad\">serviceRestored<\/td>\n<\/tr>\n<tr>\n<th>Classification<\/th>\n<td>incident<\/td>\n<\/tr>\n<tr>\n<th>User Impact<\/th>\n<td>Users may have been unable to access or use some Microsoft 365 services and features.<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>08\/05\/2024 21:50:41<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>08\/05\/2024 18:22:00<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>08\/05\/2024 19:49:00<\/td>\n<\/tr>\n<tr>\n<th>Latest Message<\/th>\n<td>Title: Users may be unable to access or use Microsoft 365 services and features<\/p>\n<p>  User impact: Users may have been unable to access or use some Microsoft 365 services and features.<\/p>\n<p>  More info: Impacted services included but may not have been limited to Microsoft Teams, Exchange Online and SharePoint Online, OneDrive for Business, Office apps, Azure Virtual Desktop, Power Apps and Power Automate.  <\/p>\n<p>  Impact to specific users was varied depending on how the user was routed through the affected infrastructure and what service or product they were using.<\/p>\n<p>  Final status: We&#8217;ve completed our monitoring and confirmed that impact has been mitigated. &nbsp;<\/p>\n<p>  Scope of impact: This may impact any users routed through the affected infrastructure, though most impact appeared for customers hosted within North American and Latin America.<\/p>\n<p>  Start time: Monday, August 5, 2024, at 6:22 PM UTC<\/p>\n<p>  End time: Monday, August 5, 2024, at 7:49 PM UTC<\/p>\n<p>  Preliminary Root cause: A recent configuration change to a portion of the Azure Front Door (AFD) service caused intermittent connections errors, timeouts and latency connecting to Microsoft 365 services.  <\/p>\n<p>  Next steps:<br \/>  &#8211; We&#8217;re completing an internal retrospective to understand the incident in more detail.<\/p>\n<p>  We&#8217;ll provide a preliminary Post-Incident Report within three business days and a final Post-Incident Report within five business days.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MO851360 | Microsoft 365 suite | Users may be unable to access or use Microsoft 365 services and features Stat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7649","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7649","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=7649"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7649\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=7649"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=7649"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=7649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}