{"id":7667,"date":"2024-08-07T04:00:54","date_gmt":"2024-08-06T19:00:54","guid":{"rendered":"https:\/\/m365jp.net\/?p=7667"},"modified":"2024-08-07T04:06:42","modified_gmt":"2024-08-06T19:06:42","slug":"servicedegradation-mo841511-microsoft-365-suite-admins-may-be-unable-to-retrieve-case-details-for-support-tickets-within-the-microsoft-365-admin-center-4","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-08-07-servicedegradation-mo841511-microsoft-365-suite-admins-may-be-unable-to-retrieve-case-details-for-support-tickets-within-the-microsoft-365-admin-center-4","title":{"rendered":"[serviceDegradation] MO841511 | Microsoft 365 suite | Admins may be unable to retrieve case details for support tickets within the Microsoft 365 Admin center"},"content":{"rendered":"
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MO841511 | Microsoft 365 suite | Admins may be unable to retrieve case details for support tickets within the Microsoft 365 Admin center<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nAdmins may be unable to retrieve case details for support tickets within the Microsoft 365 Admin center.<\/td>\n<\/tr>\n
Last Updated<\/th>\n08\/06\/2024 18:38:40<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/30\/2024 01:12:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Admins may be unable to retrieve case details for support tickets within the Microsoft 365 Admin center<\/p>\n

User impact: Admins may be unable to retrieve case details for support tickets within the Microsoft 365 Admin center.<\/p>\n

More info: Admins may notice a message that states, “No details available to display.” Admins will continue to receive support ticket case details via email. <\/p>\n

Current status: Current status: Our fix has been validated and scheduled for deployment. We anticipate that users may begin to experience incremental relief by Monday, August 5, 2024, with full remediation by Tuesday, August 6, 2024. <\/p>\n

Scope of impact: Any admin attempting to retrieve support ticket cases details may be impacted.<\/p>\n

Start time: Tuesday, July 30, 2024, at 1:12 AM UTC<\/p>\n

Root cause: The flow leveraged by admins to access support case details is not working as anticipated, resulting in impact.<\/p>\n

Next update by: Tuesday, August 6, 2024, at 9:00 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u7ba1\u7406\u8005\u306f\u3001Microsoft 365 \u7ba1\u7406\u30bb\u30f3\u30bf\u30fc\u5185\u3067\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306e\u30b1\u30fc\u30b9\u8a73\u7d30\u3092\u53d6\u5f97\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

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\u8a73\u7d30\u60c5\u5831: \u7ba1\u7406\u8005\u306f\u3001”\u8868\u793a\u3067\u304d\u308b\u8a73\u7d30\u304c\u3042\u308a\u307e\u305b\u3093” \u3068\u3044\u3046\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u7ba1\u7406\u8005\u306b\u306f\u3001\u5f15\u304d\u7d9a\u304d\u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306e\u30b1\u30fc\u30b9\u306e\u8a73\u7d30\u304c\u30e1\u30fc\u30eb\u3067\u5c4a\u304d\u307e\u3059\u3002<\/p>\n

\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9: \u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9: \u4fee\u6b63\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u691c\u8a3c\u3055\u308c\u3001\u30c7\u30d7\u30ed\u30a4\u304c\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306f 2024 \u5e74 8 \u6708 5 \u65e5 (\u6708) \u307e\u3067\u306b\u6bb5\u968e\u7684\u306a\u6551\u6e08\u3092\u4f53\u9a13\u3057\u59cb\u3081\u30012024 \u5e74 8 \u6708 6 \u65e5 (\u706b) \u307e\u3067\u306b\u5b8c\u5168\u306a\u4fee\u5fa9\u304c\u884c\u308f\u308c\u308b\u3068\u4e88\u60f3\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u30b5\u30dd\u30fc\u30c8 \u30c1\u30b1\u30c3\u30c8\u306e\u30b1\u30fc\u30b9\u306e\u8a73\u7d30\u3092\u53d6\u5f97\u3057\u3088\u3046\u3068\u3059\u308b\u3059\u3079\u3066\u306e\u7ba1\u7406\u8005\u304c\u5f71\u97ff\u3092\u53d7\u3051\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2024 \u5e74 7 \u6708 30 \u65e5\u706b\u66dc\u65e5\u306e\u5348\u524d 1 \u6642 12 \u5206 (UTC)<\/p>\n

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\u6b21\u306e\u66f4\u65b0: 2024\u5e748\u67086\u65e5(\u706b)21:00 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

MO841511 | Microsoft 365 suite | Admins may be unable to retrieve case details for support tickets within the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7667","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=7667"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/7667\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=7667"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=7667"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=7667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}