{"id":7669,"date":"2024-08-07T05:00:52","date_gmt":"2024-08-06T20:00:52","guid":{"rendered":"https:\/\/m365jp.net\/?p=7669"},"modified":"2024-08-07T05:15:45","modified_gmt":"2024-08-06T20:15:45","slug":"servicedegradation-mo841511-microsoft-365-suite-admins-may-be-unable-to-retrieve-case-details-for-support-tickets-within-the-microsoft-365-admin-center-5","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-08-07-servicedegradation-mo841511-microsoft-365-suite-admins-may-be-unable-to-retrieve-case-details-for-support-tickets-within-the-microsoft-365-admin-center-5","title":{"rendered":"[serviceDegradation] MO841511 | Microsoft 365 suite | Admins may be unable to retrieve case details for support tickets within the Microsoft 365 Admin center"},"content":{"rendered":"
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MO841511 | Microsoft 365 suite | Admins may be unable to retrieve case details for support tickets within the Microsoft 365 Admin center<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nAdmins may be unable to retrieve case details for support tickets within the Microsoft 365 Admin center.<\/td>\n<\/tr>\n
Last Updated<\/th>\n08\/06\/2024 19:43:42<\/td>\n<\/tr>\n
Start Time<\/th>\n07\/30\/2024 01:12:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Admins may be unable to retrieve case details for support tickets within the Microsoft 365 Admin center<\/p>\n

User impact: Admins may be unable to retrieve case details for support tickets within the Microsoft 365 Admin center.<\/p>\n

More info: Admins may notice a message that states, “No details available to display.” Admins will continue to receive support ticket case details via email.<\/p>\n

Current status: Our fix has been deployed and progressing through impacted infrastructure. However, it is taking longer than initially anticipated to reach all impacted environments. While many users are already experiencing relief from impact, we estimate that all users will receive the fix by Wednesday, August 7, 2024.<\/p>\n

Scope of impact: Any admin attempting to retrieve support ticket cases details may be impacted.<\/p>\n

Start time: Tuesday, July 30, 2024, at 1:12 AM UTC<\/p>\n

Root cause: The flow leveraged by admins to access support case details is not working as anticipated, resulting in impact.<\/p>\n

Next update by: Wednesday, August 7, 2024, at 9:00 PM UTC<\/td>\n<\/tr>\n

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\u6b21\u306e\u66f4\u65b0\u8005: 2024\u5e748\u67087\u65e5(\u6c34)21:00 UTC<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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