{"id":8239,"date":"2024-09-24T19:01:09","date_gmt":"2024-09-24T10:01:09","guid":{"rendered":"https:\/\/m365jp.net\/?p=8239"},"modified":"2024-09-24T19:15:42","modified_gmt":"2024-09-24T10:15:42","slug":"servicerestored-mo896989-microsoft-365-suite-users-may-be-unable-to-view-or-access-applications-in-office-com-or-microsoft365-com","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-09-24-servicerestored-mo896989-microsoft-365-suite-users-may-be-unable-to-view-or-access-applications-in-office-com-or-microsoft365-com","title":{"rendered":"[serviceRestored] MO896989 | Microsoft 365 suite | Users may be unable to view or access applications in office.com or Microsoft365.com"},"content":{"rendered":"
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MO896989 | Microsoft 365 suite | Users may be unable to view or access applications in office.com or Microsoft365.com<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may be unable to view or access applications in office.com or Microsoft365.com.<\/td>\n<\/tr>\n
Last Updated<\/th>\n09\/24\/2024 09:58:02<\/td>\n<\/tr>\n
Start Time<\/th>\n09\/24\/2024 07:28:00<\/td>\n<\/tr>\n
End Time<\/th>\n09\/24\/2024 08:44:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may be unable to view or access applications in office.com or Microsoft365.com<\/p>\n

User impact: Users may be unable to view or access applications in office.com or Microsoft365.com.<\/p>\n

More Info: Services affected:
– office.com web portal
– microsoft365.com web portal<\/p>\n

Final status: After a period of monitoring, we’ve confirmed, through customer reports and telemetry, that access to the web portals has been restored.<\/p>\n

Scope of impact: Most of the reports were from Western Europe, United States and Japan. Impact was specific to those users who are served through the affected infrastructure.<\/p>\n

Start time: Tuesday, 24th September, 2024, at 7:28 AM UTC<\/p>\n

End time: Tuesday, 24th September, 2024, at 8:44 AM UTC<\/p>\n

Preliminary root cause: An unexpected increase in service requests causing our caching infrastructure to become degraded, preventing users from accessing the service. Further details will be provided in the Post-Incident Report.<\/p>\n

Next Steps:
– We’ll continue to investigate the caching infrastructure to establish what happened
– We’re reviewing our monitoring to improve our alerting and response time to this type of impact scenario<\/p>\n

We’ll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.<\/td>\n<\/tr>\n

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\u8a73\u7d30\u60c5\u5831: \u5f71\u97ff\u3092\u53d7\u3051\u308b\u30b5\u30fc\u30d3\u30b9:
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– microsoft365.com Web \u30dd\u30fc\u30bf\u30eb<\/p>\n

\u6700\u7d42\u7684\u306a\u30b9\u30c6\u30fc\u30bf\u30b9: \u4e00\u5b9a\u671f\u9593\u306e\u76e3\u8996\u306e\u5f8c\u3001\u9867\u5ba2\u30ec\u30dd\u30fc\u30c8\u3068\u30c6\u30ec\u30e1\u30c8\u30ea\u3092\u901a\u3058\u3066\u3001Web \u30dd\u30fc\u30bf\u30eb\u3078\u306e\u30a2\u30af\u30bb\u30b9\u304c\u56de\u5fa9\u3057\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2:\u5831\u544a\u306e\u5927\u534a\u306f\u897f\u6b27\u3001\u7c73\u56fd\u3001\u65e5\u672c\u304b\u3089\u306e\u3082\u306e\u3067\u3057\u305f\u3002\u5f71\u97ff\u306f\u3001\u5f71\u97ff\u3092\u53d7\u3051\u305f\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3092\u901a\u3058\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u308b\u30e6\u30fc\u30b6\u30fc\u306b\u7279\u6709\u306e\u3082\u306e\u3067\u3057\u305f\u3002<\/p>\n

\u958b\u59cb\u6642\u9593:2024\u5e749\u670824\u65e5(\u706b)\u5348\u524d7\u664228\u5206(UTC)<\/p>\n

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MO896989 | Microsoft 365 suite | Users may be unable to view or access applications in office.com or Microsoft […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8239","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/8239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=8239"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/8239\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=8239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=8239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=8239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}