{"id":8654,"date":"2024-10-24T04:00:50","date_gmt":"2024-10-23T19:00:50","guid":{"rendered":"https:\/\/m365jp.net\/?p=8654"},"modified":"2024-10-24T04:15:41","modified_gmt":"2024-10-23T19:15:41","slug":"mc916872-dynamics-365-customer-service-use-proactive-prompts-and-insights-generated-by-copilot","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-10-24-mc916872-dynamics-365-customer-service-use-proactive-prompts-and-insights-generated-by-copilot","title":{"rendered":"MC916872 | Dynamics 365 Customer Service &#8211; Use proactive prompts and insights generated by Copilot"},"content":{"rendered":"<div class=\"postie-post\">\n<div>\n<hr>\n<table id=\"section\">\n<tbody>\n<tr>\n<th width=\"95%\">MC916872 | Dynamics 365 Customer Service &#8211; Use proactive prompts and insights generated by Copilot<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr>\n<table id=\"data\">\n<tbody>\n<tr>\n<th>Classification<\/th>\n<td>stayInformed<\/td>\n<\/tr>\n<tr>\n<th>Last Updated<\/th>\n<td>10\/23\/2024 18:30:03<\/td>\n<\/tr>\n<tr>\n<th>Start Time<\/th>\n<td>10\/23\/2024 18:29:29<\/td>\n<\/tr>\n<tr>\n<th>End Time<\/th>\n<td>11\/23\/2024 18:29:29<\/td>\n<\/tr>\n<tr>\n<th>Message Content<\/th>\n<td>We are announcing the use proactive prompts and insights generated by Copilot feature for Dynamics 365 Customer Service. This feature enables users to discover and prompt Copilot without the need for manual typing. This feature will reach general availability   on November 15, 2024.<\/p>\n<p>  This feature will be automatically enabled, unless you have previously opted out of Copilot in Dynamics 365 Customer Service.<\/p>\n<p>  <b>How does this affect me?<\/b><br \/>  This feature will provide users with the following benefits:  <\/p>\n<ul>\n<li>Contextual prompt starters at the beginning of a Copilot conversation.<\/li>\n<li>Follow-up suggested prompts to Copilot responses.<\/li>\n<li>The ability to discover plugins through suggested prompts.<\/li>\n<li>The ability to understand cases, conversation, and email context.<\/li>\n<li>Proactively generated insights.<\/li>\n<\/ul>\n<p>  <b>What do I need to do to prepare?<\/b><br \/>  This message is for awareness and no action is required.<\/p>\n<p>  If you would like more information about this feature, please visit <a target=\"_blank\" href=\"https:\/\/aka.ms\/ADO8567\" rel=\"noopener\">  Use proactive prompts and insights generated by Copilot<\/a>.<\/td>\n<\/tr>\n<tr>\n<th>Machine Translation<\/th>\n<td>Copilot \u6a5f\u80fd\u306b\u3088\u3063\u3066\u751f\u6210\u3055\u308c\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30d7\u30ed\u30f3\u30d7\u30c8\u3068\u5206\u6790\u60c5\u5831\u3092 Dynamics 365 Customer Service \u306b\u4f7f\u7528\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u624b\u52d5\u3067\u5165\u529b\u3059\u308b\u3053\u3068\u306a\u304f\u3001Copilot \u3092\u898b\u3064\u3051\u3066\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u30012024 \u5e74 11 \u6708 15 \u65e5\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>  \u3053\u306e\u6a5f\u80fd\u306f\u3001\u4ee5\u524d\u306b Dynamics 365 Customer Service \u3067 Copilot \u3092\u30aa\u30d7\u30c8\u30a2\u30a6\u30c8\u3057\u3066\u3044\u306a\u3044\u9650\u308a\u3001\u81ea\u52d5\u7684\u306b\u6709\u52b9\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>  <b>\u3053\u308c\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u304c\u3042\u308a\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u306f\u6b21\u306e\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002  <\/p>\n<ul>\n<li>Copilot \u306e\u4f1a\u8a71\u306e\u958b\u59cb\u6642\u306b\u8868\u793a\u3055\u308c\u308b\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8 \u30d7\u30ed\u30f3\u30d7\u30c8 \u30b9\u30bf\u30fc\u30bf\u30fc\u3002<\/li>\n<li>Copilot \u306e\u5fdc\u7b54\u306b\u5bfe\u3059\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3002<\/li>\n<li>\u63d0\u6848\u3055\u308c\u305f\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u901a\u3058\u3066\u30d7\u30e9\u30b0\u30a4\u30f3\u3092\u691c\u51fa\u3059\u308b\u6a5f\u80fd\u3002<\/li>\n<li>\u30b5\u30dd\u30fc\u30c8\u6848\u4ef6\u3001\u4f1a\u8a71\u3001\u304a\u3088\u3073\u96fb\u5b50\u30e1\u30fc\u30eb\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u7406\u89e3\u3059\u308b\u80fd\u529b\u3002<\/li>\n<li>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u751f\u6210\u3055\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3002<\/li>\n<\/ul>\n<p>  <b>\u6e96\u5099\u3059\u308b\u306b\u306f\u4f55\u3092\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/b><br \/>  \u3053\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u306f\u8a8d\u8b58\u306e\u305f\u3081\u306e\u3082\u306e\u3067\u3042\u308a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>  \u3053\u306e\u6a5f\u80fd\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u300c <a target=\"_blank\" href=\"https:\/\/aka.ms\/ADO8567\" rel=\"noopener\">Copilot \u306b\u3088\u3063\u3066\u751f\u6210\u3055\u308c\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30d7\u30ed\u30f3\u30d7\u30c8\u3068\u5206\u6790\u60c5\u5831\u3092\u4f7f\u7528\u3059\u308b<\/a>\u300d\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MC916872 | Dynamics 365 Customer Service &#8211; Use proactive prompts and insights generated by Copilot Class [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8654","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/8654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=8654"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/8654\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=8654"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=8654"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=8654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}