{"id":8690,"date":"2024-10-25T09:00:53","date_gmt":"2024-10-25T00:00:53","guid":{"rendered":"https:\/\/m365jp.net\/?p=8690"},"modified":"2024-10-25T09:15:46","modified_gmt":"2024-10-25T00:15:46","slug":"investigating-cr917769-dynamics-365-apps-users-may-experience-failures-for-multiple-scenarios-in-omnichannel-for-customer-service","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-10-25-investigating-cr917769-dynamics-365-apps-users-may-experience-failures-for-multiple-scenarios-in-omnichannel-for-customer-service","title":{"rendered":"[investigating] CR917769 | Dynamics 365 Apps | Users may experience failures for multiple scenarios in Omnichannel for Customer Service"},"content":{"rendered":"
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CR917769 | Dynamics 365 Apps | Users may experience failures for multiple scenarios in Omnichannel for Customer Service<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\ninvestigating<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may experience failures for multiple scenarios in Omnichannel for Customer Service.<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/24\/2024 23:58:09<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/24\/2024 22:00:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may experience failures for multiple scenarios in Omnichannel for Customer Service<\/p>\n

User impact: Users may experience failures for multiple scenarios in Omnichannel for Customer Service.<\/p>\n

Users may experience failures for multiple scenarios in Omnichannel for Customer Service.<\/p>\n

More Info: This issue is impacting the following scenarios:<\/p>\n

Outbound calls
Voice call transcripts
Starting chats
Sending and receiving messages<\/p>\n

Current Status: We are aware of an emerging issue where users are experiencing failures for multiple scenarios in Omnichannel for Customer Service. We are investigating the issue and will provide another update within the next 30 minutes.<\/p>\n

This information is preliminary and may be subject to changes, corrections, and updates.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u30e6\u30fc\u30b6\u30fc\u306f\u3001Customer Service \u7528\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3067\u8907\u6570\u306e\u30b7\u30ca\u30ea\u30aa\u3067\u30a8\u30e9\u30fc\u3092\u7d4c\u9a13\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u306f\u3001Customer Service \u7528\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u8907\u6570\u306e\u30b7\u30ca\u30ea\u30aa\u3067\u30a8\u30e9\u30fc\u3092\u7d4c\u9a13\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u306f\u3001Customer Service \u7528\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u8907\u6570\u306e\u30b7\u30ca\u30ea\u30aa\u3067\u30a8\u30e9\u30fc\u3092\u7d4c\u9a13\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831: \u3053\u306e\u554f\u984c\u306f\u3001\u6b21\u306e\u30b7\u30ca\u30ea\u30aa\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/p>\n

\u767a\u4fe1\u901a\u8a71
\u97f3\u58f0\u901a\u8a71\u306e\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8
\u30c1\u30e3\u30c3\u30c8\u306e\u958b\u59cb
\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u9001\u53d7\u4fe1<\/p>\n

\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9: Microsoft \u306f\u3001Customer Service \u7528\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u8907\u6570\u306e\u30b7\u30ca\u30ea\u30aa\u3067\u30e6\u30fc\u30b6\u30fc\u304c\u30a8\u30e9\u30fc\u3092\u7d4c\u9a13\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u65b0\u305f\u306a\u554f\u984c\u3092\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002\u73fe\u5728\u3001\u3053\u306e\u554f\u984c\u3092\u8abf\u67fb\u3057\u3066\u304a\u308a\u3001\u4eca\u5f8c 30 \u5206\u4ee5\u5185\u306b\u5225\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u304a\u77e5\u3089\u305b\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u306e\u60c5\u5831\u306f\u66ab\u5b9a\u7684\u306a\u3082\u306e\u3067\u3042\u308a\u3001\u5909\u66f4\u3001\u4fee\u6b63\u3001\u66f4\u65b0\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

CR917769 | Dynamics 365 Apps | Users may experience failures for multiple scenarios in Omnichannel for Custome […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8690","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/8690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=8690"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/8690\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=8690"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=8690"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=8690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}