{"id":8694,"date":"2024-10-25T12:01:11","date_gmt":"2024-10-25T03:01:11","guid":{"rendered":"https:\/\/m365jp.net\/?p=8694"},"modified":"2024-10-25T12:15:41","modified_gmt":"2024-10-25T03:15:41","slug":"servicerestored-cr917769-dynamics-365-apps-users-may-experience-failures-for-multiple-scenarios-in-omnichannel-for-customer-service","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-10-25-servicerestored-cr917769-dynamics-365-apps-users-may-experience-failures-for-multiple-scenarios-in-omnichannel-for-customer-service","title":{"rendered":"[serviceRestored] CR917769 | Dynamics 365 Apps | Users may experience failures for multiple scenarios in Omnichannel for Customer Service"},"content":{"rendered":"
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CR917769 | Dynamics 365 Apps | Users may experience failures for multiple scenarios in Omnichannel for Customer Service<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may have experienced failures for multiple scenarios in Omnichannel for Customer Service.<\/td>\n<\/tr>\n
Last Updated<\/th>\n10\/25\/2024 02:52:07<\/td>\n<\/tr>\n
Start Time<\/th>\n10\/24\/2024 22:00:00<\/td>\n<\/tr>\n
End Time<\/th>\n10\/25\/2024 02:20:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users may experience failures for multiple scenarios in Omnichannel for Customer Service<\/p>\n

User impact: Users may have experienced failures for multiple scenarios in Omnichannel for Customer Service.<\/p>\n

More Info: This issue impacted the following scenarios:<\/p>\n

Outbound calls
Voice call transcripts
Starting chats
Sending and receiving messages<\/p>\n

Final Status: We have completed restarting the impacted service nodes and have confirmed via service diagnostic analysis that user impact has been remediated.<\/p>\n

A Post Incident Report will be published within five days.<\/p>\n

Preliminary Root Cause: A service dependency deployed an update that contained a misconfiguration, which impacted the underlying service infrastructure utilized by Omnichannel for Customer Service.<\/p>\n

Next Steps: We’re reviewing our update procedures to better identify similar issues during our development and testing cycles.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u30e6\u30fc\u30b6\u30fc\u306f\u3001Customer Service \u7528\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3067\u8907\u6570\u306e\u30b7\u30ca\u30ea\u30aa\u3067\u30a8\u30e9\u30fc\u3092\u7d4c\u9a13\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u306f\u3001Customer Service \u7528\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u8907\u6570\u306e\u30b7\u30ca\u30ea\u30aa\u3067\u30a8\u30e9\u30fc\u3092\u7d4c\u9a13\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u8a73\u7d30\u60c5\u5831: \u3053\u306e\u554f\u984c\u306f\u3001\u6b21\u306e\u30b7\u30ca\u30ea\u30aa\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3057\u305f\u3002<\/p>\n

\u767a\u4fe1\u901a\u8a71
\u97f3\u58f0\u901a\u8a71\u306e\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8
\u30c1\u30e3\u30c3\u30c8\u306e\u958b\u59cb
\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u9001\u53d7\u4fe1<\/p>\n

\u6700\u7d42\u30b9\u30c6\u30fc\u30bf\u30b9: \u5f71\u97ff\u3092\u53d7\u3051\u305f\u30b5\u30fc\u30d3\u30b9\u30ce\u30fc\u30c9\u306e\u518d\u8d77\u52d5\u3092\u5b8c\u4e86\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u8a3a\u65ad\u5206\u6790\u3092\u901a\u3058\u3066\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff\u304c\u4fee\u6b63\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u4e8b\u5f8c\u30ec\u30dd\u30fc\u30c8\u306f5\u65e5\u4ee5\u5185\u306b\u516c\u958b\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u4e88\u5099\u7684\u306a\u6839\u672c\u539f\u56e0: \u30b5\u30fc\u30d3\u30b9\u306e\u4f9d\u5b58\u95a2\u4fc2\u304c\u30c7\u30d7\u30ed\u30a4\u3057\u305f\u66f4\u65b0\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u8aa4\u3063\u305f\u69cb\u6210\u304c\u542b\u307e\u308c\u3001Omnichannel for Customer Service \u3067\u4f7f\u7528\u3055\u308c\u308b\u57fa\u76e4\u3068\u306a\u308b\u30b5\u30fc\u30d3\u30b9 \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7: \u958b\u767a\u30b5\u30a4\u30af\u30eb\u3068\u30c6\u30b9\u30c8\u30b5\u30a4\u30af\u30eb\u3067\u540c\u69d8\u306e\u554f\u984c\u3092\u3088\u308a\u9069\u5207\u306b\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u3001\u66f4\u65b0\u624b\u9806\u3092\u898b\u76f4\u3057\u3066\u3044\u307e\u3059\u3002<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

CR917769 | Dynamics 365 Apps | Users may experience failures for multiple scenarios in Omnichannel for Custome […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8694","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/8694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=8694"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/8694\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=8694"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=8694"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=8694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}