{"id":9130,"date":"2024-12-04T07:01:05","date_gmt":"2024-12-03T22:01:05","guid":{"rendered":"https:\/\/m365jp.net\/?p=9130"},"modified":"2024-12-04T07:15:38","modified_gmt":"2024-12-03T22:15:38","slug":"servicerestored-ex946693-exchange-online-some-users-may-be-unable-to-send-or-receive-messages-in-exchange-online-using-outlook-on-the-web-or-desktop-client","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2024-12-04-servicerestored-ex946693-exchange-online-some-users-may-be-unable-to-send-or-receive-messages-in-exchange-online-using-outlook-on-the-web-or-desktop-client","title":{"rendered":"[serviceRestored] EX946693 | Exchange Online | Some users may be unable to send or receive messages in Exchange Online using Outlook on the web or desktop client"},"content":{"rendered":"
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EX946693 | Exchange Online | Some users may be unable to send or receive messages in Exchange Online using Outlook on the web or desktop client<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceRestored<\/td>\n<\/tr>\n
Classification<\/th>\nincident<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers may have been unable to send or receive messages in Exchange Online using Outlook on the web or desktop client.<\/td>\n<\/tr>\n
Last Updated<\/th>\n12\/03\/2024 21:23:15<\/td>\n<\/tr>\n
Start Time<\/th>\n11\/26\/2024 00:00:00<\/td>\n<\/tr>\n
End Time<\/th>\n12\/03\/2024 18:30:00<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Some users may be unable to send or receive messages in Exchange Online using Outlook on the web or desktop client<\/p>\n

User impact: Users may have been unable to send or receive messages in Exchange Online using Outlook on the web or desktop client.<\/p>\n

Final status: The fix has been deployed, and we’ve confirmed the databases have returned to a healthy state and are functioning within acceptable thresholds. After monitoring to ensure service health was stable, we’ve verified impact has been remediated.<\/p>\n

Scope of impact: Some users who were served through the affected infrastructure may have been unable to send or receive email messages in Exchange Online using Outlook on the web or desktop client.<\/p>\n

Start time: Tuesday, November 26, 2024, at 12:00 AM UTC<\/p>\n

End time: Tuesday, December 3, 2024, at 6:30 PM UTC<\/p>\n

Root cause: A table responsible for updating indexes on calls to the database was deleted, as intended, by an internal process. However, the corresponding metadata to reflect that deletion did not update correctly due to an unexpected service error that occurred on a subset of infrastructure, which resulted in the impact.<\/p>\n

Next steps:
– We’re continuing to monitor the affected databases for any signs of unhealthy service.
– We’re developing wider, preventative measures to ensure this issue doesn’t return.<\/p>\n

This is the final update for the event.<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: \u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001Outlook on web \u307e\u305f\u306f\u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4f7f\u7528\u3057\u3066 Exchange Online \u3067\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u9001\u53d7\u4fe1\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: \u30e6\u30fc\u30b6\u30fc\u304c Outlook on the web \u307e\u305f\u306f\u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4f7f\u7528\u3057\u3066 Exchange Online \u3067\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u9001\u53d7\u4fe1\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6700\u7d42\u30b9\u30c6\u30fc\u30bf\u30b9: \u4fee\u6b63\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u30c7\u30d7\u30ed\u30a4\u3055\u308c\u3001\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u304c\u6b63\u5e38\u306a\u72b6\u614b\u306b\u623b\u308a\u3001\u8a31\u5bb9\u53ef\u80fd\u306a\u3057\u304d\u3044\u5024\u5185\u3067\u6a5f\u80fd\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002\u30b5\u30fc\u30d3\u30b9\u306e\u6b63\u5e38\u6027\u304c\u5b89\u5b9a\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306e\u76e3\u8996\u3092\u884c\u3063\u305f\u5f8c\u3001\u5f71\u97ff\u304c\u4fee\u5fa9\u3055\u308c\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u5f71\u97ff\u3092\u53d7\u3051\u308b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3092\u901a\u3058\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u3066\u3044\u305f\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001Outlook on the web\u307e\u305f\u306f\u30c7\u30b9\u30af\u30c8\u30c3\u30d7 \u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u4f7f\u7528\u3057\u3066Exchange Online\u3067\u96fb\u5b50\u30e1\u30fc\u30eb \u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u9001\u53d7\u4fe1\u3067\u304d\u306a\u304b\u3063\u305f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u958b\u59cb\u6642\u9593: 2024 \u5e74 11 \u6708 26 \u65e5\u706b\u66dc\u65e5 12:00 AM UTC<\/p>\n

\u7d42\u4e86\u6642\u523b: 2024 \u5e74 12 \u6708 3 \u65e5\u706b\u66dc\u65e5\u5348\u5f8c 6 \u6642 30 \u5206 (UTC)<\/p>\n

\u6839\u672c\u539f\u56e0 : \u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3078\u306e\u547c\u3073\u51fa\u3057\u3067\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u3092\u66f4\u65b0\u3059\u308b\u30c6\u30fc\u30d6\u30eb\u304c\u3001\u610f\u56f3\u3057\u305f\u3068\u304a\u308a\u306b\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u306b\u3088\u3063\u3066\u524a\u9664\u3055\u308c\u307e\u3057\u305f\u3002\u305f\u3060\u3057\u3001\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306e\u30b5\u30d6\u30bb\u30c3\u30c8\u3067\u4e88\u671f\u3057\u306a\u3044\u30b5\u30fc\u30d3\u30b9\u30a8\u30e9\u30fc\u304c\u767a\u751f\u3057\u305f\u305f\u3081\u3001\u524a\u9664\u3092\u53cd\u6620\u3059\u308b\u5bfe\u5fdc\u3059\u308b\u30e1\u30bf\u30c7\u30fc\u30bf\u304c\u6b63\u3057\u304f\u66f4\u65b0\u3055\u308c\u305a\u3001\u5f71\u97ff\u304c\u767a\u751f\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u6b21\u306e\u30b9\u30c6\u30c3\u30d7:
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– \u3053\u306e\u554f\u984c\u304c\u518d\u767a\u3057\u306a\u3044\u3088\u3046\u306b\u3001\u3088\u308a\u5e83\u7bc4\u306a\u4e88\u9632\u7b56\u3092\u958b\u767a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

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EX946693 | Exchange Online | Some users may be unable to send or receive messages in Exchange Online using Out […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9130","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=9130"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9130\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=9130"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=9130"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=9130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}