{"id":9785,"date":"2025-02-04T05:00:48","date_gmt":"2025-02-03T20:00:48","guid":{"rendered":"https:\/\/m365jp.net\/?p=9785"},"modified":"2025-02-04T05:15:38","modified_gmt":"2025-02-03T20:15:38","slug":"servicedegradation-it995832-microsoft-intune-users-utilizing-the-remote-help-service-for-windows-and-mac-devices-may-be-unable-to-join-a-remote-assistance-session","status":"publish","type":"post","link":"https:\/\/m365jp.net\/index.php\/2025-02-04-servicedegradation-it995832-microsoft-intune-users-utilizing-the-remote-help-service-for-windows-and-mac-devices-may-be-unable-to-join-a-remote-assistance-session","title":{"rendered":"[serviceDegradation] IT995832 | Microsoft Intune | Users utilizing the remote help service for Windows and Mac devices may be unable to join a remote assistance session"},"content":{"rendered":"
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IT995832 | Microsoft Intune | Users utilizing the remote help service for Windows and Mac devices may be unable to join a remote assistance session<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n
\n\n\n\n\n\n\n\n\n\n\n
Status<\/th>\nserviceDegradation<\/td>\n<\/tr>\n
Classification<\/th>\nadvisory<\/td>\n<\/tr>\n
User Impact<\/th>\nUsers utilizing the remote help service for Windows and Mac devices may be unable to join a remote assistance session.<\/td>\n<\/tr>\n
Last Updated<\/th>\n02\/03\/2025 19:53:49<\/td>\n<\/tr>\n
Start Time<\/th>\n02\/03\/2025 06:21:00<\/td>\n<\/tr>\n
End Time<\/th>\n<\/td>\n<\/tr>\n
Latest Message<\/th>\nTitle: Users utilizing the remote help service for Windows and Mac devices may be unable to join a remote assistance session<\/p>\n

User impact: Users utilizing the remote help service for Windows and Mac devices may be unable to join a remote assistance session.<\/p>\n

More info: In addition, the application may load but users may be unable to receive or submit a one-time passcode to kick-off the screen sharing session.<\/p>\n

Current status: We’re proceeding to develop the fix in order to remediate impact. We anticipate that the fix will be developed and begin deployment by our next scheduled update.<\/p>\n

Scope of impact: Your organization is impacted by this event and Government Community Cloud users utilizing the remote help service for Windows and Mac devices may be unable to join a remote assistance session.<\/p>\n

Root cause: An issue with the authentication token that is leading to failures in the service infrastructure.<\/p>\n

Next update by: Monday, February 3, 2025, at 8:30 PM UTC<\/td>\n<\/tr>\n

Machine Translation<\/th>\n\u30bf\u30a4\u30c8\u30eb: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u7528\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7 \u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059<\/p>\n

\u30e6\u30fc\u30b6\u30fc\u3078\u306e\u5f71\u97ff: Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7 \u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u3055\u3089\u306b\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u8aad\u307f\u8fbc\u307e\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u753b\u9762\u5171\u6709\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u958b\u59cb\u3059\u308b\u305f\u3081\u306e\u30ef\u30f3\u30bf\u30a4\u30e0\u30d1\u30b9\u30b3\u30fc\u30c9\u3092\u53d7\u4fe1\u3057\u305f\u308a\u9001\u4fe1\u3057\u305f\u308a\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u73fe\u5728\u306e\u30b9\u30c6\u30fc\u30bf\u30b9: \u5f71\u97ff\u3092\u4fee\u5fa9\u3059\u308b\u305f\u3081\u306b\u3001\u4fee\u6b63\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u958b\u767a\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002\u4fee\u6b63\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u6b21\u56de\u306e\u4e88\u5b9a\u3055\u308c\u3066\u3044\u308b\u66f4\u65b0\u307e\u3067\u306b\u958b\u767a\u3055\u308c\u3001\u5c55\u958b\u304c\u958b\u59cb\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n

\u5f71\u97ff\u7bc4\u56f2: \u304a\u5ba2\u69d8\u306e\u7d44\u7e54\u306f\u3053\u306e\u30a4\u30d9\u30f3\u30c8\u306e\u5f71\u97ff\u3092\u53d7\u3051\u3001Windows \u304a\u3088\u3073 Mac \u30c7\u30d0\u30a4\u30b9\u306e\u30ea\u30e2\u30fc\u30c8 \u30d8\u30eb\u30d7 \u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u3066\u3044\u308b Government Community Cloud \u30e6\u30fc\u30b6\u30fc\u306f\u3001\u30ea\u30e2\u30fc\u30c8 \u30a2\u30b7\u30b9\u30bf\u30f3\u30b9 \u30bb\u30c3\u30b7\u30e7\u30f3\u306b\u53c2\u52a0\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n

\u6839\u672c\u539f\u56e0: \u8a8d\u8a3c\u30c8\u30fc\u30af\u30f3\u306e\u554f\u984c\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9 \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3067\u969c\u5bb3\u304c\u767a\u751f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u6b21\u306e\u66f4\u65b0: 2025\u5e742\u67083\u65e5(\u6708)\u5348\u5f8c8\u664230\u5206(UTC)<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

IT995832 | Microsoft Intune | Users utilizing the remote help service for Windows and Mac devices may be unabl […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9785","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/comments?post=9785"}],"version-history":[{"count":0,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/posts\/9785\/revisions"}],"wp:attachment":[{"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/media?parent=9785"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/categories?post=9785"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/m365jp.net\/index.php\/wp-json\/wp\/v2\/tags?post=9785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}